Outstanding Service - Theresa Gallagher-Shunnarah
Michael Lanci was efficient, knowledgeable, and extremely pleasant. He listened to what I needed in a vehicle, explained everything step by step, found the perfect car that also included items from my "wish" list, and was able to make the numbers work! Overall rating=Excellent
Top Reviewed Specialists At This Dealership
More than 40 years of superb service - Lynn’s_Jeep
Heritage has an excellent service center to keep my vehicles running safely and as new. Their mechanics are top quality Chrysler certified that do good honest work.
Sales & Leasing Consultant
Awesome service - eeparrish
Fast quality service. Easy to work around your schedule. Friendly staff, The shop is in my local community, which is very important.
Thank you Don!!!!
Swell - Cheap Swill
I take it in, it gets repaired, I pick it up and go for a bong and a bourbon. Life's good. Because this must be 25 words long, I will say that I prefer an Apogee bong and house stain bourbon.
Awesome Experience - CaseyFranz
My wife and I are from Ellicott City and could not find a local Jeep dealership that was willing to give us a fair value on our trade or a good sales price on a new Grand Cherokee Altitude. Criswell Jeep had an unbelievable inventory with exactly what we were looking for. Chip was amazing to work with and made our transaction smooth and seamless. He is honest, straight forward and guaranteed to make the deal work. I would recommend Chip to any family or friends and I look forward to working with him again.
Derrell went above and beyond! - Hello987654321
I won't go to any other dealership! Derrell was a pleasure to work with and made getting our fist company van easy! Thanks again!!
Internet Sales Manager
Sales and Leasing Consultant
Sales and Leasing Consultant
"Wonderful" - Will123
The service rep Jennifer, was kind and courteous. She even got another assistant to help me figure out how to use the internal vacuum in my van.
Sales Associate and Product Specialist
Chrysler Jeep Internet Sales
Excellent service. - Mac1
Neil Frederick was my sales consultant. He was knowledgeable professional and was very sincere with his approach. I would recommend Mr. Frederick to all perspective car buyers at Darcars.
Great place to buy a car - Coolbeans4sure
Came to see Andy, needed another vehicle I was looking for a SUV Andy came to the rescue He knew exactly what I wanted Hes a great salesman friendly guy and helpful I would recommend Buchanan if your looking for a new or used car Buchanan is the place to go
Pre-Owned Sales Consultant
Recent service - David
Doug in service was very knowledgeable and helpful with the service of my vehicle. I felt he went above and beyond to ensure i was taken care of in a timely manner.
General Sales Manager
Excellent Car Service! - J. Skipwith
Waldorf Chrysler and Jeep is my go to car service location, they are professional and give you quick and honest service. The workers are pleaseant and work with you to give you the best deal possible for your situation. My favorite is Natasha T. who always gives such pleasant and sincere customer service!!!
Awesome customer service - johntindale
Saji was very helpful and informative, moving the process quickly but making sure we were following along as he reviewed our options and explained each doc before we signed. He was both friendly and personable. I highly recommend Saji for your finance experience at Darcars!
Quick in / Quick out - Oil Change - john.velazco
Staff was friendly and courteous. Free coffee and donuts a plus+! Certainly will return for future business. A+ A+ A+ A+ A+ A+ A+ A+
Expert Sales Professional
Great Service! - ss
Brought my 2011 Jeep in for a number of issues, Vanessa was awesome and stayed in contact every step of the way. I met the mechanic Joey, and he explained all I needed to know about the car. So appreciative! Everything is running great again! Thanks so much and I'll be back!
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Faster service than I thought - Clarkgee
I came in for a oil change and an four wheel alignment. They had a recall software upgrade for me too! Since, I didn’t make a scheduled appointment I was told it might be three to four hours before they’re done. However, after an hour and a half they were done. Yaaaaaay! My only complaint was my lights being off. I drive with my automatic lights enabled, and got my truck and the light were completely off, and at the time, I did not know this... Later that rainy evening I’m driving down the street and a car pulled out in front of me from a parked position. I swerved almost hitting another person standing on the yellow line trying to cross the street. While was trying to avoid T-boning the moving car. My truck is black and it was night and raining. The bottomline is he didn’t see me because my lights were not on... lucky for everybody nobody got hit or hurt. Please put customer’s lights and sun roof back (yes my sunroof was left open too) to where it was before releasing the vehicles!!! Thanks!
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
waited longer than what i was told - mickey
I was there to get my 300 Chrysler fixed because of a recall. the service was pretty fast. my car sat outside for a half of a hour, before it was taking into the shop.total time was a hour and a half. while I was waiting for my vehicle I walked into apple show room. only vehicle they had to look at was a green jeep. I would have liked to see a 2018 Chrysler 300 . didn't see any. hard to sell a 300 Chrysler without see it first.this is why I had to go to another Chrysler dealer to buy this vehicle. I don't like to buy without seeing what im buying
Great Experience - GiaF
I recently purchased a used car and Ian was very accommodating. He was very knowledgeable and helped me to set things up in the car before I left. The finance manager was also very friendly and accommodating. It was a great experience. I felt very at ease. I would defintely recommend anyone to this dealership.
perfect - lorimart
courteous, responsive and informative. the wait was a bit long, but i did arrive in the middle of the day and the waiting room etc was fine,. the service person was apologetic for the wait , it was fine.
Great customer service - Rjessica
The service was fast and they did a great job helping me out with my needs. The Service advisor Corey answered all my questions and concerns
Great service experience. - Dmac101
I used this dealership for routine maintenance and they were efficient and completed all work while I waited. They also gave my dirty Jeep a needed bath. Thanks !
Amazing customer service - Francisco Aponte
Amazing customer service at the Service Department. Did the diagnosis and corrected everything the car needed in a timely manner. Very nice place and definitely going back
First car buying experience - Leahzinnert
This was my first experience ever purchasing a vehicle and Lee was very helpful throughout the whole process. Was conscious of my budget and make it a no-pressure situation. Everyone was friendly and helpful. Would definitely purchase another car here in the future!
stop in for a price on a new Ram 2500 - Ramguy
Stopped in to get a price on new 2500 she ( Jay ) would not give me a price unless I was buy today . Cant we shop? Will Larry or Danny Jones buy with out know the price ?
Very honest and upfront. - cwilson
Dealing with Lauren in the internet department, she was fast to respond to emails, got the information that I requested and I felt was 100% upfront and honest. I would highly recommend this dealership to anyone looking for a Dodge/Jeep/Chrysler or a used car. Small Hometown dealership with no politics. Check them out.
Epitome of Sales Professionalism - Joerem
I bought a new 2018 Ram 3500 from this dealership and I love it! But the most awesome experience I had was dealing with my salesman Mr. Agan Duzel. I almost back out from the initial deal but Mr. Duzel saved the deal! Kudos to Agan! He is very patient and very professional. At the end, it was a win-win deal!
Unprofessional practices - RayinMD
I recently Went online and looked at Jeep cherokees to purchase. I do not like wasting time in places so I asked For the best price out the door for a 2019 Cherokee that was on the lot. I was Emailed by Joe DeGiorgi we gave me an out the door price. When I asked Him for a breakdown of the price he never responded to me email. I wrote a review and after reading my review I get a response to the email I wrote him. I was given am excuse as to why he didn’t respond to my request. i decoded to him another chance and we agreed to a price for the vehicle on the lot. The only thing left to negotiate was the value of my trade in which we scheduled for That coming Friday. The next day he emails me and tells me that the Cherokee we agreed on a price for was sold. Once again he made excuses and once again i decided to give him a chance to make this right. Which he said he would. He found us an identical Cherokee but wanted us to pay more for it because the delivery cost was more. How do you ask someone to pay a higher price for a vehicle to replace one that was sold out from under them? I would Not recommend doing any business with this dealership.
The best service and a nice place to buy a car - Valya
Thanks for the great work with you!! I really had a good chance to buy my car for a good price. Thank you for very good service !!!
Gamechanger - DN Woods
We purchased our new truck BECAUSE of Spencer Colbert's honest and modest customer service. He was attentive to what we were looking for in our new truck and had an extensive knowledge of not only the Dodge Ram brand but the other American made trucks. His attitude toward relationship building was genuine. The finance team used actions, not words to show they valued our time and made the sales transaction smooth and expeditious.
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Fixed Operations Director