Understanding & insanely helpful - iwantedarangerover
I recently stopped into the dealership to see about trading my leased Grand Cherokee in on a new vehicle. I had leased this car from a different dealership but had always had my Jeep serviced at Heritage. Jesse took his time to answer ALL 7 million of my questions and help me choose the right car EVEN though it wasn't what was going to make him or Heritage the most money. The worst part was dealing with the leasing company from the old Jeep, Ally Financial!! They passed him around 5 different times, put him on hold, wouldn't answer his questions, made him repeat the same thing over and over again, and just went around in circles with him wasting his and my time. I was embarrassed to be dealing with Ally Financial and making him go through all of that. They are the worst! Long story short, we were able to get the numbers we needed and although the numbers weren't in my favor... Jesse helped me out anyway he could!!
Thanks a lot Jesse!! I will refer you to anyone I know needing a new or used car!
Top Reviewed Specialists At This Dealership
GREAT CUSTOMER SERVICE - Butchdlc
I recently purchased a used BMW from this dealership. The very next day, I noticed the front brakes were making a screeching noise, so I contacted my salesperson Joe Perry for a service appointment. They found that the brakes pads and rotors were worn down but still had enough life left to pass the MD state inspection. However, one of the managers Al Riddick signed off on replacing them for me free of charge. Thank you Heritage for your great customer service!
Sales & Leasing Consultant
Raymond was awesome! - Buffy
great customer service. Raymound was knowledgeable, he took his time; finding the right bank to finance my loan.great buying experience. he was easy to work with and helpful. few hours after walking into the dealer I drove off with my 2017 BMW X3.
Certified Sales Consultant
AWESOME SALESMAN!!! Mr. RAYMOND WALFORD - dodge18
My salesman Mr. Raymond Walford was excellent, he as very patient , rendered great customer service and took the time to adhere of all my concerns on my purchase.. Job Well Done Mr. Walford
Great customer service - Ross Caudill
Great customer service from everyone. Highly recommend to anyone looking for a vehicle. Great selection to choose from New and Used. Go see for yourself.
Chrysler Jeep Internet Sales
Professional and Efficient - Erin B
My husband and I took our car in for standard service.
Jose Adon and Iman Molkara were very pleasant to work with. They were professional, efficient, and easy to communicate with. Our car was ready when promised and all work was nicely executed.
We are very satisfied with our experience and will return there again in the future.
Excellent experience! - Megan
Highly recommend Andre and Brian. They took great care of us and sent me home in my dream car! Well worth our 6 hour road trip!
General Manager firstname.lastname@example.org
The whole team was awesome! - Barbara M.
My husband went to the used vehicle lot looking for a truck for our rapidly growing small business and we walked away with 2 new vehicles! The whole team took their time to learn about our business, what we needed, and in what ways we were intending to grow. Then they helped us to find just what we needed and went to bat for us to get it. They even helped us create a plan for our vehicles as we grow. Kathy was our sales rep and she stayed with us through the entire process and answered all the questions we had. If she didn't know the answer, she did what she had to in order to get it without hesitation. It was a friendly atmosphere and the experience was fun. Highly recommend!
Master Certified Product Specialist and Sales Consultant
Pre-Owned Sales Consultant
Buy your car here ! - c. Llorens
If you want to purchase a car and want the process to be easy and correct check out this dealership and ask for Ms. Kathy she does a great job with everything and does her best to meet the customers needs,
Excellent always. - cargirl,hello
I've dealt with Darcars in Marlow Heights for years. My salesperson is Mr. Derek Curtis. He's polite, friendly and very knowledgeable. He's awesome.
Doug Canty - A1
Doug is a super professional he helped greatly in working with a Ford Warranty on my Jeep. He made the process easy for me after Ford screwed up and sent the part to Texas. He stayed in touch and updated me along the way. Great guy!
General Sales Manager
Oil change - ASKEW_CONSULTING
Had my oil changed, so not so much rob tank about. The mechanic identified some needed repairs that I wasn’t aware that I needed.
Expert Sales Professional
Excellent Car Service! - J. Skipwith
Waldorf Chrysler and Jeep is my go to car service location, they are professional and give you quick and honest service. The workers are pleaseant and work with you to give you the best deal possible for your situation. My favorite is Natasha T. who always gives such pleasant and sincere customer service!!!
Best buying experience I've ever had! - George V.
Yusuf Assani was by far one of the best sales people I've encountered! He went above and beyond to make sure we were happy.
Nice to meet a real professional, knowlegeable, sales person - Icantdrive55
We appreciate the time the Erle took with us today to show us a car we were interested in. His straightforward manner and personal interest in make sure all our questions were answered was the highlight of our long day of car shopping experience.
Fast and Simple - Wranglerjl48
Mr. Travis made the car buying experience easy since day one. I told him what I wanted and he was able to get it on there lot within 2 months from the factory. Mr. Travis ensured that I knew when my Jl was built and ready to ship and when the dealer would receive it. I will return when i go to buy another car.
Jeep Sales Manager email@example.com
Sales Consultant firstname.lastname@example.org
Jeep Sales Manager email@example.com
Come see him - Andre
Excellent over all in all areas of sales and professionalism. Rear customer service and gave us a full and complete tour of the facility. Great personality
Awesome Customer Service - shanaspinxo
Very helpful!! Looking for a new / used car? Defiantly recommend Prince Frederick Jeep and Dodge!
Shout out to the salesman Brandon for helping me purchase my 2017 Jeep Wrangler!!
Awesome - Tiller8
Jason Berry helped my wife and I. What an awesome experience and Jason was very helpful during the process, really made it comfortable . This was our first time purchasing a Certified Preowned vehicle along with our first time at this dealership, can’t wait to buy our next vehicle from this same group. Thank you again Jason! Thank you Apple!
Excellent Car Buying Experience - Wayne & Kim Smith
We purchased our Jeep Compass at Hoffman and we couldn't have been more pleased. Frank worked with us explaining every feature on the vehicle and answered all our questions and was their with us through every step of the car buying process. We couldn't have asked for a better salesman than Frank, who went above and beyond our expectations and went the extra mile to get us into our new Jeep Compass. We will be coming back to Hoffman for our next Jeep purchase and Frank Mattioli will be our salesman.
Great customer service experience - YAA AGYEMAN
I recently took my 2016 Fiat 500x for service. Excellent customer service from staff. I had previously taken my car to another Safford dealership in the area, and the experience was awful. At this Springfield center, I was amazed at how the staff treated me. I worked with Gary, and I must say, he was terrific. He kept me in the loop daily, to the extent that when he took off one of the days, another team member called and said he was calling with an update because Gary was off that day. I was extremely impressed with the service at this place and would highly recommend them to everyone.
Very pleased with the purchase - ahiltabidle
One of the lowest pressure car buying experience I have ever had. Everyone was very pleasant and welcoming when I walked in the door; my sales rep was ready almost as soon as I got there. I will definitely buy a vehicle from Century when I am next in the market.
Great buying experience. - Jim F
I bought a new car from salesman Frank Russell. I like Frank, and would buy again from him. He is honest, gracious, and low-key, not pushy at all. I also like Kaye Stansbury in the finance department. They made me a good deal, and everything went smoothly.
Great experience!! - Bob Havener
My son and I drove a total of 650 miles to purchase a jeep from Thompson Jeep last week. They had a particular year wrangler I had been looking for in fantastic shape. Excellent people to work with. I spoke with "Jay the jeep man" several times by phone prior to the day we left to pick it up. Jay could not have been more accommodating. When we arrived to pick up the jeep, everyone was great. I think they went above and beyond what I would have expected from any dealership. By the way, Ed, the written directions you gave me to miss all the traffic to get headed towards upstate New York were right on the money. Thanks a million!! I would most certainly suggest to anyone in the market for a vehicle to consider Thompson Chrysler Jeep Dodge Ram. Next time I'm in the market, I know I will. It will be worth the drive!!
Outstanding Service Department under manager Tony Bisesi ! - Rocketman
We have bought 6 or 7 vehicles from Keene Dodge, mainly due to the outstanding relationship and trust we have with the Service Department at Keene, under the leadership of manger Tony Bisesi. Repairs are fully explained and fairly-priced. Anyone complaining here about repairs not being done right the first time--occasionally that happens (with any dealership or shop), but Keene will do everything in their power to minimize the inconvenience, including loaner vehicles. We are more than pleased with the Service Department at Keene.
Pleasant experience - R.Usmc
Emily was a pleasure to work with. She was very knowledgeable and attentive. I would recommend her to anyone interested in a new or used vehicle to contact her.
Jeep Search - WTrespass
Came over looking for something, they had it, and we drove off with it. Very comfortable atmosphere and efficient service. Definitely recommend their products and service.
OUTSTANDING SERVICE EXPERIENCE! - Hank K, Cockeysville, MD
I brought my Dodge Charger in for an engine matter. I had the pleasure of working directly with Tim Mummert, Service Director. He was most courteous, professional and diligent in having the necessary work completed on my vehicle to my upmost satisfaction. Overall I strongly believe Tim is a true asset to Don White's Service Department. I would not hesitate to recommend Tim and his service team to anyone that needs service on their vehicle. Hank K , Cockeysville, MD
Fast, professional experience - lawman1925
I did some research online and found this place had the best deal. I had a 1215 appointment with Luis; he was there ready and waiting. Did a test drive, then went back to make the deal. Drove out three hours later with my new truck.I have bought a lot of cars in m y time, this was the best experience.
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
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Assistant Service Manager
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