Another Positive Experience - BHedrick
This is the second time I have visited Heritage Dodge and worked with Mike Kydd. This visit I purchased a 2018 Challenger RT and a used 2015 Nissan Altima. The experience was very positive and there was no hidden agenda. Mike always puts his best foot forward and makes everything easy for me.
if you don't buy from Heritage and Mike Kydd, you are missing out. I am looking forward to my next purchase there.
Top Reviewed Specialists At This Dealership
John is GREAT - Punsalan, K
I worked with John 3yrs ago and again today, and couldn’t have asked for a better experience!! If I could leave more than 5 stars I would. He is beyond helpful, knowledgeable, and goes out of his way to make sure his customers are happy. I will definitely be back, and will refer anyone I know to him.
Sales & Leasing Consultant
Great Experience - CrazyCanuck
We had a vehicle brought in from another dealership. Geoff got all of the necessary information and paperwork completed. He took me to the garage so that I could do a walk around of the vehicle. Geoff explained all of the features on the van. He is very personable and friendly. I highly recommend dealing with Geoff if you need a vehicle.
Curt as always was great.. I have worked with Curt on buying all of our last three vehicles. He is very knowledgeable and helpful.
We have purchased our last three vehicles from Len Stoler CDJR. I have to say it’s the best dealership I have dealt with in the Baltimore area. No shady stuff or pressure tactics used.
Sales and Leasing Consultant
Sales and Lease Consultant
Service Dept is the best - FREDAB
You guys have an amazing service department. Ryan and Don always have smiles on their faces and are always happy to help. They never have a problem answering any question.
Love my new car!!! - The new blue 18
I had the best experience and got to test drive 2 different cars and was completely awesome service !!!! I would recommend Andre, to anyone let alone the dealership!!!
New Car Sales Manager email@example.com
Damages from an accident - Ari
We had great service at Thompson when our truck was hit from a runaway vehicle while parked unattended. They allowed the insurance company to do an inspection and accepted that rate.
Everybody was very helpful and up front. - Kennyjeepzo
This dealer is very professional and helpful. I didn't feel like I was getting some but I was dealing with people who really wanted me to make a quality decision on the vehicle I purchased.I would always recommend any friend of family member to come here for a car, truck, suv purchase. ROBIN GOLIGHTLY is a great person and she is very professional yet comforting and she helped me every step of the way.
Chrysler Jeep Internet Sales
Well done - Ricky A
Bryan is one of those rare human being always happy, friendly, make you feel relax and so professional
I am berry happy with the service department
My jeep always on point becouse the service they provided
Great experience - Clydeg23
John was very professional and made a deal possible for me. The financing department found me a bank with a great rate. The whole process happened in less than an 3 hours from walking in the door to purchasing my new Jeep. He explained every detail I needed to know about the vehicle and showed a lot of enthusiasm. Great experience and will definitely come back!
General Sales Manager
Leaking oil - Hornsby
Leaking oil I have a Cherokee 2014 never really had a problem all of a sudden it was running a little bit rough I think getting a little bit hot and leaking some oil it was around Christmas when you need your car everything was fixed in a timely manner and everything was handled very well
Journey - Sc28aad952
Where do I begin? I was looking to possibly purchase a car. I am glad that I came too Buchanan Auto Park. Kathy was great from start to finish. I had some credit issues and they worked with me to get what I wanted. The whole process from start to finish was a wonderful experience. I left with a beautiful car and a GREAT experience!! If you are looking to purchase a vehicle this is the place to go. 5 plus stars
Pre-Owned Sales Consultant
Sales and Leasing Consultant
Fantastic really help us in a jam being from. Out of town re - OSBWALT
Really went out of his way to make our repair happen and still represented the dealership business side in the best way , we’ve had our own businesses since 1983 he would be a keeper in our world
Expert Sales Professional
Several services provided by Lustine. High Expectations! - J. Cooper
I have had several services provided by Lustine Chrysler Dodge Jeep. This last visit truly set my expectations for all others to follow. Upon reporting my concern with Mr. David Layton, he immediately noticed and determined that the warranty on Grand Cherokee could cover the necessary repairs after I was previously told I was out of warranty. Mr. Layton’s attention to detail, loyalty to customers, and dedication to ethical practices has encouraged me to spread my experience and why I will return.
Mr. Layton assigned my ticket to Thomas Ramey (ASM) and he rapidly determined the necessary service required, ordered the necessary part, provided the name of my Technician (Ashton) and got me into a rental vehicle in a matter of 20 minutes. Mr. Ramey then assigned a service advisor (Sam) that maintained contact with me regarding the status of my vehicle during part shipment and repairs.
Understanding that my repairs were time sensitive due to a work related travel using my vehicle Mr. Ramey and Sam ensured that my vehicle actually had a full inspection to determine others needs and safety during the operation of my vehicle. Ashton determined that my brakes were worn to a point that it may have been unsafe and could be a larger cost later if I waited. Mr. Ramey and Sam even went as far as verifying the Mopar Lifetime Limited Warranty on the brakes I had installed 6 months prior. Yes, they did. They didn’t discount my claim that I recently had the front brakes replaced, they verified if the workmanship or part was inadequate. Thus, insuring my security as drive my vehicle outside the state of Virginia today for work related travel.
As Lustine Chrysler Dodge Jeep worked on my vehicle for the past 5 days, I can only be thankful that their dedication to service is paramount, attention to detail is crucial to avoid returning the same day for something missed, and Mr. Layton ensures his staff maintain a standard that was emulated in Mr. Ramey, Sam and Ashton.
Knowing that my vehicle is now being finished my Wiley today, I look forward to my next vehicle service with a team that is mindful of their work and understand how their service affects a customer’s experience.
Mr. Layton, thank you for your attention to detail on my warranty, being honest, respectful and courteous to a customer that will return to your Jeep Service location. I hope that Mr. Nino Sita recognized you and your team for something that may same small, but has a large impact on the name of your organization. Looking forward to picking up my vehicle today.
Great experience! - Happy Jeep Owner
The staff at Criswell were very professional. Leon our Sales Consultant was awesome. He kept us informed about the Jeep we ordered. When we came to pick it up, he made us feel welcomed from the moment we walked in the door! I especially liked that he paid attention to details. He was very kind and treated us like friends!
Sales Consultant firstname.lastname@example.org
Sales Consultant email@example.com
Sales Consultant firstname.lastname@example.org
Good Service - Mhuntington
Mr. Lambert provided good service and descriptions of the variances between Jeep models. Frankie went above and worked hard to obtain a good deal for me. I will be bringing the car back due to a big wrinkle in the leather back seat
Excellent Car Service! - J. Skipwith
Waldorf Chrysler and Jeep is my go to car service location, they are professional and give you quick and honest service. The workers are pleaseant and work with you to give you the best deal possible for your situation. My favorite is Natasha T. who always gives such pleasant and sincere customer service!!!
My Jeep broke down off Interstate 95 and I got great service - Mrsk08753
On June 22 I was traveling from NJ to SC when my Jeep broke down just off Interstate 95. I had my Roadside Assistance tow the vehicle to the nearest Jeep dealership which turned out to be Fred Frederick in Laurel. Even though they were busy, Joe Lavin went out of his way to have the problem diagnosed, overnight the part and install it the next day. He made sure I had a place to stay and kept my Jeep, with all my travel gear in it, in the service bay for safe keeping. I was on the road the next afternoon and have not have any mechanical problems since.
Amazing Buying Experience! - pilot711
I recently purchased a new Jeep and was treated with respect and a genuine willingness to help me accomplish my goals with regard to the purchase. I have purchased several new vehicles over the years and Prince Frederick Jeep and Team were by far my best overall experience. From selection to financing everything was as smooth as anyone could ask for. I would defiantly purchase from them again. Thank You!
Excellent customer service. - Druryfam2019
Mr George is a great sales rep. We are extremely happy with our new jeep compass. We knew what we wanted and Mr. George got us in and out in no time.
waited longer than what i was told - mickey
I was there to get my 300 Chrysler fixed because of a recall. the service was pretty fast. my car sat outside for a half of a hour, before it was taking into the shop.total time was a hour and a half. while I was waiting for my vehicle I walked into apple show room. only vehicle they had to look at was a green jeep. I would have liked to see a 2018 Chrysler 300 . didn't see any. hard to sell a 300 Chrysler without see it first.this is why I had to go to another Chrysler dealer to buy this vehicle. I don't like to buy without seeing what im buying
accommodating - sierramagic20
Came in for an oil change and had a recall letter. Needed an appointment for the recall. They actually did the recall so I wouldn't have to come back just for that.
Personable and Professional - Wotto
Joe was a fantastic employee who represented the best of what a dealership should strive to be: personable to your needs/concerns and yet professional to deliver on the expectations a customer has for having their car issue resolved. A friendly face with more than enough skills to deliver, thanks!
Worst experience ever - Mario
The worst experience ever, this dealer is terrible, they sold to me 8 Promasters Ram Dodge trucks that fail every other day, with 27K one blew the transmission, same truck with 50K blew the engine, in the meantime another one with 60K miles blew the engine too, every other week electric issues and more, on top of these problems the dealer did not help solve any of these issues, they kept two of the trucks for repair during 3 months, giving me promises every other week that they will be repaired at the repair bench, never happens, had to take my trucks to another dealer.
You want to suffer..... Just buy cars at Stafford dodge Springfield and you will see, promise that you will regret some how
Outstanding - Pieman101
First time working with Tate. Dealing with Tina was great. No pressure sales, no pushy and overbearing tactics were used on me. Much better experience than I expected.
Purchase of Dodge Ram made Easy - GandJmckay
We had a great experience working with Garrett in purchasing a pick up truck. He was very easy and comfortable to talk with. Although young and new at sales he seemed very experienced, confident and honest. Sam in finance was also easy to work with. Both are an asset to your company. Thanks again, Glynis &Jim
Gamechanger - DN Woods
We purchased our new truck BECAUSE of Spencer Colbert's honest and modest customer service. He was attentive to what we were looking for in our new truck and had an extensive knowledge of not only the Dodge Ram brand but the other American made trucks. His attitude toward relationship building was genuine. The finance team used actions, not words to show they valued our time and made the sales transaction smooth and expeditious.
Great Start, Just Finished Okay - Steve
Walked into the show room and met Billie, he had a great personality and was VERY well versed in the cars we were looking at. I would rate him with all 5 stars, he was more than eager to assist and make sure we were accommodated. The rest of the service is where we had to drop them to 4, or less. After selecting a vehicle it was difficult to get final numbers to send to our credit union, then follow up calls for various requests/ inquiries it was difficult to reach anyone that could help. Once reached everyone was helpful. but over all I would buy another car from them.
2018 Jeep Purchse - Mills625272
Tommy and his Team @Dulles Motorcars delivered just as you hear they would on their ads. They made our new Jeep Purchase easy and affordable. Great work Spencer and Kelly in Finance. You now have a new Customer for life.
GREAT CUSTOMER SERVICE - Ram truck
IN AND OUT AND BACK ON THE ROAD. THANK YOU GUYS. WOULD REC THE SERVICE DEPARTMENT TO ANYONE. EVERYONE i SPOKE TO WAS VERY PLEASANT THEY EVEN WASHED MY VEHICLE.
Professional and ethical treatment of customers - Dubi
Many thanks to Brandon Mazza for his professional, ethical and friendly assistance. Buying a vehicle was a pleasant experience for us because of Brandon and his managers at Fair Oaks Chantilly Chrysler Jeep Dodge RAM.
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General Sales Manager