The place to take your car to. - Herman
The personnel is very friendly and helpful. Prices are very reasonable. They communicate better than I do. Took my car in for some repairs, all done quickly and professionally. Feel sorry for not taking my Buick there earlier.
Bottom line I couldn’t be happier about Win Kelly’s service.
Top Reviewed Service Specialists At This Dealership
professional - Denny
Fair, I had to return the car right after tgecwirk was done the engine light came on. it was taken back in, my rental was taken care of.
So thankful! - Seeman.Melissa
I dropped my car off on Sunday night with the expectation that it wouldn’t get looked at until at least Tuesday/Wednesday (told when I called on Saturday), but i got a call Monday afternoon getting unpleasant, but expected news. When I had a hard time
tracking down the extended warranty I had purchased, Dave was able to locate the information for me. I am so grateful that he went the extra mile and for the great work the service department provided.
My oil was changed in a reasonable amount of time and the se - SHAFFER4952
The service was great nd completed in a timely fashion! The service manager was very helpful and congenial! I appreciated the second free oil change!
Quick and easy - THERESAHARVEY
We purchased our new car last month Phil our salesman noticed a issue and called us in to correct the problem immediately. I truly appreciate their professionalism and proactive approach to the issue. We recommend this dealership for your next vehicle.
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Customer Service is Awesome! So amazing! - Honor
I highly recommended this dealership! The moment I walked in the doors - I was approached with friendly smiles. Over the last 12 years - I have purchased 5 Mercedes vehicles from this dealership. My representative during these years has been Mr Celestin Lovence - who has spent numerous hours in ensuring that my needs in the vehicle are met. Throughout the years, Mr Lovence kept in personal contact with me and husband and this last purchased has been a phenomenal experience. He is truly committed to the highest quality of character service!
Service at Honda Towson - Acurafan
I was thoroughly impressed by how quickly my service was completed! The staff was extremely friendly and responsive. I appreciated their help in ensuring I had a great experience.
Excellent service - Mycar124
I just got back my car and was truly happy with the quality service. My representative Nabia Pirzada kept me well informed and took her time to promptly follow up with my insurance adjuster. Nabia worked with her repair team to deliver the car to me before the start of the weekend. I very much appreciate her help and the quality repair.
Wow! Great service..yet again... - lyonjohn
Wow, just when you think you’ve seen everything Koons service can do…they come up with another super diagnosis and solution. Needed to pass VA Safety Inspection and had at a minimum front brakes service and a driver’s side window that won’t move. Kevin, Jeff and that top-notch Service Team got the brakes done right at a very good price. The window was an issue and because I am a “shade tree mechanic” I had YouTubed the fix and it required troubleshooting two different parts of the vehicle. Not much shade these days, and thought it was worth it to have Koons do their “beautiful thing.” Thank you Koons Kevin and Service. It was not the two different vehicle parts, but rather wiring that was breaking up and shorting. By the time I would have figured it out the only shade would have been from snow banks. Did I mention I am not so good at wiring replacement? All done superbly and at a very very reasonable cost. Thank you again Kevin and Service for these fixes, and a great eleven years of the same!
Had part, got done fast! - Gary1950
Koons GM Tysons has serviced my cars for the last 4 years. Latest service visit was typical: they had part, Service Dept was ready for me and I got back on the road quick. I always ask for Service Rep Steve. He’s always informed, organized and friendly. Thanks, Steve!
Oil change and tire rotation - Denaliterrain
I arrived about 20 min early for my appt and was taken right away. Service was done in a timely manner. I was done within an hour. I prefer to bring my vehicle to the dealership than to a jiffy lube or the like. I believe that they are more vested in the care of my car. I highly recommend Wilkins.
Mike G. Needs Customer Service Training - Fem32
So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then."
It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed??
VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.
Service and parts department - Kramer
I needed a key for my 2016 GMC product....The entire service staff and parts department were awesome to work and did the job on time... very good price kept me informed the whole way through great experience would recommend to anybody
Service Advisor makes all the difference - SB-Abingdon
I have been taking my car, purchased from Jones to this service center for years. Taking advantage of, and using the Jones for a lifetime for the last two years Zachary Jubb has been my service advisor. If I have an appointment with another tech and he sees me he takes on my vehicle no questions asked. I have his personal cell as he has mine for any direct concerns or questions I may have. I fully trust him with my vehicle and know that he has my best interest in mind. I used bring my husband just to have the, "man card" in my pocket, but with Zach there is no need. Zach- thank you!
Disappointing - Disappointed customer
I had been a loyal customer for years. Paying inflated prices for service on my Buick Enclave. As a working (business owner) mother of 4, my days are very dynamic and so I just figured going straight to the dealership would streamline my repairs....
Well, a few weeks ago I decided to bring my Enclave in for a check on the a/c. It was acting up a bit and I didnt want to get caught in the dc summer without a/c.
I wasnt in a big rush so when I called on a Wednesday, I arranged a Monday morning appointment for the next week thinking that would help me to get a same day diagnostic and lessen my vehicles time in the shop. But no. The appointment seems to have meant nothing. Although I called the Weds before, dropped the SUV off the Sunday night before for a Monday first thing appountment, they didnt even start looking at my car until Tuesday afternoon. Why did I make an appointment at all?
Anyway, when my service guy Brian called to FINALLY tell me their findings on Wednesday afternoon, he shared a laundry list of issues with a price tag of over $7200! Of course Brian being the guy who is "looking after me" made sure to preemptively say - you might want to sit down for this one..... he was so very thoughtful of my well being.
So im in shock! The car runs fine but its 7 years old with close to 100k miles on it. My mind is racing. What is this car even worth I wonder out loud on the phone?
But pro active Brian is there for me! Without skipping a beat he says "i thought you would say that. I have my sales team working up a trade in estimate for your car as we speak". Still in shock I mumble my thanks and say ill wait for your call back.
Brian dutifully calls me back an hour later and says the trade in is $5k and the sales team would be happy to find a new car for me. I bet they would!
Meanwhile, i have looked up the Kelly blue book value for my car. I plug in the lowest condition estimate bc of course my ally Brian has just shared my car is about to keel over with his laundry list of expensive problems identified to be wrong with my car. The value is listed as almost almost 12k. 7k difference?
I share this info with Brian (the discrepency between his sales guys trade in value and the listed value of my car) and he actually started chuckling at my statement. He told a story of these little old women whom he estimates to be essentially ignorant of real life valuations. They mistakenly believe their cars are worth much more than reality bc of sentimental attachments. He (chuckle, chuckle) sees this all of the time. Basically inferring that i am unintelligent and delusional about the value of my car. I found his manner to be sexist, patronizing and obviously insulting.
I told him i would pay their almost $400 diagnostic fee but I was coming to Rockville to pick up my car that day. No thank to the trade in or repairs.
He seemed surprised. Their whole plan wasnt going as expected. He replied "no need to rush up here, im sure you have a lot to think about. If you need to take a few days its fine with us. Come talk to my sales guy at your convenience". Again such a generous and considerate guy. But tragically this dumb broad with a PhD is going to have to pass fellahs...
I got my car, did some research, read some reviews and took it to a very well rated repair shop Auto Repair of Oxon Hill. I picked them bc many customers commented on their integrity and honesty. And being a DC resident, the time to travel to them in southern md, was actually a little less than travel time to Fitzgerald in Rockville.
Now here is the real kicker. I made an appintment, and they did a full diagnostic that same day! Shock! Customer service as it should be - how novel. They went through the list of repair replacement items from Fitzgerald. Found half of them to be lies/wrong and some to be just incorrect. An example, the AC repair that called for a new rear evaporator ($1100) actually only needed 1 small new part. Material cost 12$, labor 25$. The total of all repairs was in the 2k range! Way less than half of the fitzgerald estimate. And they had the work done in a day and a half. My beautiful car is back and doing great!
I will NEVER use Fitzgerald again. I felt like that whole set up was sleazy and I am disappointed. I was also really surprised. What drew me to Fitzgerald years ago and had kept me a loyal customer was their customer service.
I would recommend staying away or at a minimum being on guard for receiving faulty, predatory information especially if you are a female and a harried working mother. I really feel like they had a preplanned script worked out to make money on me and it was gross.
Service Contract Scam - Kurtisturman
We purchased a vehicle with them and bought a service contract. It was explained to me that as little no as we went to our selling dealership we would pay no deductible go anywhere else pay 100 bucks. Go in to have a repair done and boom hundred bucks. I’m like no this is my home dealership. Bottom line I was hustled that whole thing I was told was a lie and now I’m having to pay. I don’t mind it’s a hundred bucks but my issue is the way we was told was dishonest and it just reminded me of the used “car salesman.”
Furthermore, call customer service and everyone is unbelievably rude. This whole ordeal has just made me not ever want to purchase another GM product again. Truly disappointing because 3 of my past 4 vehicles were GM products. SMH
West customer service in service - Tokool
Horrible not professional at all hung up on me and never called back need to have better people skills and respect I would never go here again
Charge a lot but nothing done - Saabguy
Went to fix my Saab about a year ago. Paid $1400 for fixing steering, breaks problems but nothing was done. I called and asked if repairs actually took place, and I was told yes. Never will come again and never recommend anyone.
Liars and very unprofessional thieves - Love12
Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems that you never had on your vehicle. I came here for a diagnostic stayed for 6 hours from 10:15am- 4pm. Nia the lady that works there charged me $500 in total to do a diagnostic, clean my throttle and reprogram. She didn't explain anything to me but asked me to pay before my vehicle was finish. When I got my vehicle the engine was shacking so bad while driving found out the thing that the timing belt goes around was not put back on properly. I called the shop and told them when I went to get gas and turned the vehicle off the car wouldn't start and nia had the nerves to ask me to come back and leave it for a whole day. What was the point in me coming to get a diagnostic in the first place and then charge me for not fixing my GMC. I work hard for my money if you knew they didn't know what was wrong with my vehicle and claim that the problem is cleaning of the throttle body will solve the problem the then be honest and say we don't know and let me take my car and money else where. I'm starting to believe the shop kept my car for 6 hours to steal parts off my vehicle
Dealership is desperate for money and will cheat you! - Tia W
I wish I can give them 0 stars for the poor service I received. I've never dealt with a dealership this desperate to cheat me out of a few dollars. I went to Capital Cadillac in greenbelt because my 2016 Buick Encore AC system stopped working this morning. I called in beforehand to confirm my car was under warranty. The shop promised I was covered under warranty just bring it in and they'll take care of everything. I called the tow early in the morning and I did not hear back from the dealership until right before they were about to close. The service rep, Ryan Holcomb, told me that although I am under warranty, work was done on my Buick that is not covered under warranty. Who authorized that? They charged me $160.37...AND I HAVE A BUMPER TO BUMPER WARRANTY, how did that happen? Well, okay... service rep, what did you do? He said they plugged in a plug that was unplugged. I was baffled and my friend agreed to just take me there in person. When I arrived at the shop and asked to get a copy of the invoice I was told that I could not have access to it and furthermore was told that they were not going to release my car unless they received payment and would not offer me a loaner car in the mean time. I'm a nurse working nights and missed my shift over this. I then asked to speak with a manager and was told no one was available and was then met with hostility and disrespect from the entire staff. So it's the weekend and I'm stuck with my car held hostage at the dealership and no other means of transportation until Monday. This has been an exhausting and stressful ordeal that could've been easily resolved. I would not recommended this business to anyone. I had to call Buick's corporate office to investigate this dealership. Proceed with caution.
took 04 denali in for first service -- very helpful and... - jrussell
took 04 denali in for first service -- very helpful and thorough. Did not buy my vehicle from them, but they will get all my service business if they continue to deliver like they did.Very clean shop and friendly people.