Great experience with Keith, Noah & Ed - Msaul19
They were extremely helpful, patient, and informative. Keith was very responsive and took time to show me the features of the car. The leasing process with simple and seamless.
Top Reviewed Specialists At This Dealership
Excellent, professional efficient. - BDIAL1
Dealing with Annapolis Volvo for many years. Keep returning for good reason. Simply outstanding. This time without appointment. Still managed to get us taken care of.
Leasing & Sales
Fabulous experience! Welcoming, patient staff. - me2movement
The dealership was clean, bright and welcoming! I worked closely with Dionte McFadden and Markell Robinson; top notch professionals. They were wonderful, knowledgeable and patient. They delivered above and beyond what I expected. I will recommend both the dealership and the XC90 to everyone! It is a pristine vehicle!
Outstanding as usual. - TundeMah
Mark, Cristela and Daniel showed us a highly professional level of customer service. They were very patient, provided detailed explanations of the options available to us, and listened carefully to our concerns. We would happily recommend Darcars Volvo to others based on our interactions with these 3 representatives.
Used Car Specialist
Great experience purchasing my 4th Volvo from Wayne Smith - SuzanneSpikes
Great dealership, they make every thing easy. I have purchased 5 Volvos from Fairfax Volvo over the years, the last four were from Wayne Smith, he is my salesman! I have just purchased my second XC90 from him. He is always there to help, is very personable and pleasant to chat with while waiting for things to get processed.
Car purchase - Susella1
We purchased a used vehicle this evening at Beyer Auto and the process was smooth. The experience was pleasant and we feel confident that the car will serve us well.
Worse customer service. Beware of nick zahar sales manager! - Ourismanvwsucks
The sales managers yelld at me over the phone on something that was his team fault. I dont think he would treated a man the way he treated me because i know a man would have gone up to him badly. Stay away from this dealership once you sign the contract business ends there.
Sleazy tactics, held up title/tags more $ after sale - DC gal
Paid cash on Dec 13, received email on Dec 28 demanding $895 more for them to process title and tags. They said "computer price" was $895 more than I paid. Turns out they were trying to collect more for a volvo certified vehicle that they advertised and that was clearly in the Carfax report provided. If you research this type of certification you know its built into the sales price. This is a scam. I pointed out that my paperwork was clear on the price. But what if I lost my paperwork? This dealership is sleazy. The GM eventually said he would "give me the benefit of the doubt" and backtracked saying they made a mistake. I leave it to the potential future buyers to decide whether they want to fall into this type of "mistake."
HORRIBLE EXPERIENCE.... NEVER AGAIN!! - XC90Driver
Upon my first visit to this dealership, there were many employees standing around as I walked their showroom floor and not a single person greeted me after 15-20 minuets. I decided to leave and returned a few days later as I did not want to travel to another dealer to purchase the vehicle I really wanted. This was a tough decision to make but they were conveniently located for me.
Upon my return I requested a test drive for the XC90 I wanted just to not get a knowledgeable salesman who knew about all the SUV has to offer. (luckily I did my own research).
After the test drive I was convinced it was the SUV for me but that exact one was not the one I wanted. They insisted on my purchasing one that was available on their lot that day which I refused after being approached by two sales men and the sales manager who were determined to sell me the car I did not want. Requested another vehicle to be shipped and was promised it would be there the next day but It didn’t arrive for 4 days.
Long story short, I purchased the vehicle “BRAND NEW” and it needed some work done to it as it wasn’t flawless for a Brand New car. This work didn’t get scheduled until 29 days later. Insane right....
Mind you, all of the communication with that had to be initiated by me, Never them reaching out to me.
Here it is my temp tags are about to expire and I’ve asked Koons Volvo numerous times if they were there and they all insisted I would get a call. No one ever called so I paid them a visit and guess what.... The tags were there and had been based on their records for 25 days!!
I do not recommend anyone buying from them. If you are spending $60k+ on a luxury brand vehicle, you deserve the best experience ever and this one was not that for me. If I had the ability to give them the SUV back, I would do just that and take my business else where.
I am going to write to the owners of Koons as well as the manufacture about my experience and hope to have a better experience there.
Service - Stewy618
People are writing reviews for the sales side and this page if for service. The service department has knowledgeable Volvo mechanics and service writers. They get my car fixed fast and on time. They aren’t as bad as people portray.
Unprofessional Service Dept - NINSAR
Service Manager "Dave" quoted a total price of $380 then charged me $584 without explanation. He started out communicating very well, that is until he stole my money. I've called over and over again to no avail. Left voice mails, emails, sent mail by USPS and still have not heard back from "Dave". I'm now having to dispute the extra charges with my credit card company since no one from Bill Kidds has been able to explain them. Do yourself a favor, steer clear of Bill Kidds!
Excellent experience. After researched the current market... - boricua1960
Excellent experience. After researched the current market for the interested vehicle via internet, we drove over 60 miles to test drive the interested vehicle. We found Marten's experience informative, pressure-free and cost effective. They made the dreaded car shopping experience, painless and even joyful.
The employees in this dealership are completely... - truegolfer
The employees in this dealership are completely unprofessional.. I was about to purchase a car from them but decided to go elsewhere when they began playing haggle games. The salesman would quote me one price- then the manager would qoute me another. I couldn't get a straight answer from anyone. The managers were rude and the obese finance guy (john) was a crook. I ended up buying my s80 from annapolis volvo. What a diference!! A beutiful showroom full of friendly employees who were there to help me-not to scam me. I purchased the same car for much less, and with a much better finance rate. I would recomend anyone interested in a volvo to purchase thiers at annapolis volvo- they appreciated my business. I would have rated Village Volvo all zeros, but 1s where the lowest rating available.
Lindsay Volvo Cars of Alexandria