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Wonderful service and facility!! -Paul was so easy to... - AMY.J.MARAZITA
Wonderful service and facility!! -Paul was so easy to work, efficient and very friendly! I would highly recommend this dealership to anyone looking to purchase or lease a car!
Top Reviewed Specialists At This Dealership
Leasing & Sales
Was very pleased with Jack Coco and he made it seem like... - patz2468
Was very pleased with Jack Coco and he made it seem like a breeze. He was very nice and professional. First time car buyer. I felt very at ease with everyone that I worked with.
Digital Sales Expert
Certified Sales Professional
Thompson has always been our go to dealership. We have... - JIMSTOOGE
Thompson has always been our go to dealership. We have purchased many vehicles and always had a great experience. We will be referring to you.
Sales & Leasing Consultant
Roy was very helpful in my purchase. He had the vehicles... - John R.
Roy was very helpful in my purchase. He had the vehicles i was looking for ready when I got there. He also made sure I was ok during the whole process. Very nice and professional. Him and the staff made sure I got the vehicle I wanted at a price I was comfortable with!!
Sales and Leasing Consultant
This review is long overdue! I would like to say THANK... - Kamila
This review is long overdue!
I would like to say THANK YOU to Ron Torres who provided Exceptional Customer Service about a year ago. While we were unhappy with constant problems and service issues in a past, we keep coming back thanks to Ron who delivered personal customer support to me.
Thank you for the stellar customer service and your patience!
Don't feel like writing 25 words but service was... - MARCRIDOUT65
Don't feel like writing 25 words but service was Excellent and I will tell everyone to come Chritopher did a Great job and the finance person real good and ANGEL DID GREAT AT THE END THANKYOU .
Hyundai Certified Sales Consultant
Excellent dealership to work with start to finish. I... - akritzer
Excellent dealership to work with start to finish. I highly recommend working with Tucker, he's super knowledgeable and isn't pushy. Best car buying experience I could have asked for.
Very friendly, knowledgeable, and professional staff.... - breez8907
Very friendly, knowledgeable, and professional staff. They were able to explain everything to me and were very courteous. I always have a great experience with this service team.
I bought a new Hyundai Santa Fe from this dealership in... - Steffan
I bought a new Hyundai Santa Fe from this dealership in February 2020. I was not impressed with my experiences with Shaun Thompson (finance manager), Alejandra Pena (sales consultant) and Hess Darvish (GM). I found them to be very pushy and inattentive to my needs during the buying process. Following the purchase of the vehicle, they will harass you to give them a 5 star review. The post buying customer service is non-existent. I needed some copies. of my warranty purchases and it took several weeks to get them. They were dismissive and unresponsive, but after several attempts including a call to the corporate office I was finally able to get this simple request of getting a copy of warranty information resolved. I will never do business with this dealership again. If you want a hassle free experience, then don’t shop here.
Courteous, attentive, timely, all around good service!!... - PB
Courteous, attentive, timely, all around good service!! My car was washed and cleaned when the service was completed. Safford Hyundai is the best Hyundai dealership that I have been done business with.
Never again with this dealership. I am telling everyone... - jeffry.c.beard
Never again with this dealership. I am telling everyone I know STAY AWAY from this dealership. They provided false/misleading info on my lease and then have yet to refund my initial payment after returning the car two days later. They blamed me for not knowing better about the charging capabilities of the car even though I was assured by sales it would charge in 8 hours with the cord provided. They hardly answer e-mails, they are nearly impossible to get on the phone. Buy here if you dare, but don't expect any level of customer service after.
Very courteous and professional sales staff. Car was... - Timmckercher
Very courteous and professional sales staff.
Car was excellently prepped for delivery. The finance officer did an excellent job filling us in with the sales contract and warranty.
I've been going to Len Stoler's service department for a... - dwhite
I've been going to Len Stoler's service department for a few years now and I'm always very satisfied by the quality of their work. Mike Mazor has been great. He's always professional and friendly. If I have any questions or reservations he has a way of making me feel comfortable, which is a very hard thing to do. I would recommend Len Stoler to anyone.
Purchased a used car recently. The car had some paint... - Scott
Purchased a used car recently. The car had some paint issues but as part of the purchase they agreed to fix them. I dropped the car off a few days after the purchase. They've now had my car for nearly 2 weeks and I have no idea when I'll get it back. I've called each day and every day they say it will be ready the following day. The next day when I call to see if I can pick the car up they say it isn't ready and will be ready the next day. This has gone on 5 days in a row. I was told I would hear from the service manager the last 2 days but no word. Pretty awful service so far outside of actually buying the vehicle. Tong and Leo were great. That said I'm glad I didn't purchase the service package they tried pushing on me when I bought the car. Just awful service department experience so far.
The best dealer at least in Maryland if not nationwide.... - Roger
The best dealer at least in Maryland if not nationwide. I have bought cars from at least a dozen other dealers in my life and by far.....and let me say again, BY FAR, the best dealer ever. They not only really take care of you and any problems or questions that you have with your new/used car but they go way way way out of their way to make things right. They don't nickel and dime you about everything. This is the first time that a dealer gave me a full tank of gas and an oil change on a used car that I purchased, I especially want to mention Tony Freeman, the used car manager. WOW, he is the best. Usually when you buy a used car and if you have problems with it even within a few days, it is your problem. But Tony, took care of every little problem like even getting me a new windshield wiper and when I had to leave my car in the repair shop he gave me a brand new loaner car free of charge. You do not get this kind of service and care even at a BMW dealer. If you are looking to buy a car and especially a used car, ask for Tony Freeman and his team. I would buy all my future cars from Fitzgerald and anyone i know I would recommend only Fitzgerald of Gaithersburg.
Had an appointment to purchase a car from this... - Reflective
Had an appointment to purchase a car from this dealership. Truecar offer and price had already agreed upon. Internet sales manager (Ben) had set up a meeting with us. When we got to the dealership, he wasn't there. The associate that greeted us at the door seemed nice enough, but was very difficult to understand. When he went to check for us in the system, we weren't in the system and they were completely unaware of anything about us. After trying to overcome the language barrier, we just couldn't even communicate enough to get any reasonable response as to why Ben wasn't there or what they were even doing. We decided to leave at that point. Of course, then the "sales manager" ran out to our car to try and get us to come back in, but if you can't even honor an appointment or have the courtesy to explain why your employee isn't there, you can't be trusted to go through a car buying process. This dealership definitely had a bad vibe to it and likely need to update their staff with a round of customer service training. We drove 20 minutes away and bought the car at another dealership later in the day.
Purchasing my first car through Brown’s was simple and... - Samantha
Purchasing my first car through Brown’s was simple and quick. Most of my questions were answered before I even asked them and I didn’t feel pressured to decide on the spot. All of the representatives that I worked with were friendly and helpful. I would recommend this dealership to all my friends and family.
Don, Anthony, and Leo went above and beyond on our most... - jb87
Don, Anthony, and Leo went above and beyond on our most recent car buying experience. Was shopping for a new Sonata for my wife. After test driving the first, she settled on wanting a sunroof option. Unfortunately the vehicle we were eyeing was sold, but Leo was able to find one comparable that worked for our budget. They couldn’t have been more pleasant people to deal with! Would highly recommend to anyone. I’ll be bringing in family members later this month! Thank you guys!!
If I could give this dealership a zero star rating I... - Unhappy customer
If I could give this dealership a zero star rating I would. They lie to get you in a vehicle and then after that when you have problems they never return your phone calls. They even sell vehicles that they have no titles too.
We worked with Jen on the purchase of a 2021 Palisade and... - red2007fusion
We worked with Jen on the purchase of a 2021 Palisade and could not have been happier. She made the entire buying process easy and straightforward. There were no surprises in the transaction, she did not try to "four square" me, and was very upfront and honest.
It was a fast, easy, and completely painless buying... - Jay Gee
It was a fast, easy, and completely painless buying experience! After a few emails with Kim, it was clear that she was not just throwing out numbers to get me in the door and was being genuine.
Greg and staff was superb! They got me an awesome deal... - Mharrington1475
Greg and staff was superb! They got me an awesome deal and made the financing work for me to own my new car! The finance person was great as well!
In for an oil change only, but having just hit 100k miles... - Jonwise
In for an oil change only, but having just hit 100k miles they did inform me of several suggested maintenance items (expected, that's fine.) They also said they had a pair of recalls to address - one of which would require a follow-up appointment and several hours of time. I couldn't do this same day. I tried to take the car in to a different, more local dealer for service and Bob Bell had claimed the recall - so the other dealer would not touch the recall since Bob Bell had accepted payment for it, even though they hadn't done anything. Now I am forced to go back there or else not get it done. Pretty bullsh*t system.
Sales Rep Allen was amazing. Very knowledgeable and... - Navyjayhawk41
Sales Rep Allen was amazing. Very knowledgeable and personable. Personally recommend setting up an appointment to see vehicles with him. The experience and atmosphere is much better than other dealerships.
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