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Tiara was great and very helpful in finding me a new car.... - g
Tiara was great and very helpful in finding me a new car. She was very patient and friendly. I would recommend her to all. Thanks
Top Reviewed Specialists At This Dealership
Digital Sales Expert
Thanks for your service!!!! Great to deal with and came... - L.D.
Thanks for your service!!!! Great to deal with and came from NJ to buy a car. Do I need to say more. Thanks for all your help
Expedient service. Service advisor explained all... - indy
Expedient service. Service advisor explained all necessary maintenance and the estimated costs. Excellent service experience. Will definitely take my vehicle back for all maintenance needs.
General Sales Manager
Very friendly and helpful staff. We got in and out fairly... - Jennanorvell
Very friendly and helpful staff. We got in and out fairly quickly and walked out with a new (to us) car that's clean and in great shape. Thanks for the help Derrick :)
Sales And Finance
Volkswagen Master Certified Consultant
I had one of the best experience! James Reed helped me a... - CespinosaC
I had one of the best experience! James Reed helped me a lot! And now my car is perfect! Thank You James! I’m really happy with everything! For sure I’m coming back to my next maintenance!
Sales and Leasing Consultant
Sales & Leasing Consultant
Aaron is very knowledgeable and was able to answer all... - D459@toy
Aaron is very knowledgeable and was able to answer all my questions. He worked tirelessly to accommodate all that I required to make my purchase
We had an excellent experience with Simon in Nov. 2020... - Lauren.buys.car
We had an excellent experience with Simon in Nov. 2020 buying a Subaru Forester! He was honest, personable, and worked hard to help us get a great deal! We would recommend Simon to anyone looking to buy and would go back to Stohlman for our next new car!
I worked with John Mulé to purchase a 2021 Tiguan SEL.... - B.Falgiano
I worked with John Mulé to purchase a 2021 Tiguan SEL. Was a highly enjoyable experience, he was able to closely meet the number I went in there with, and while financing was taking care of everything, he continued to engage in pleasant conversation and let me take the ID.4 out for a test drive as well. I had previously worked with him years ago and knew he was a stand up guy, but this solidified a customer for life!
First time customer, terrible customer service. Too many... - Mr. Royal
First time customer, terrible customer service. Too many things went wrong. The collision department was great. It was an experience never to be forgotten.
Had a great experience buying a car here - drove down... - Jean
Had a great experience buying a car here - drove down from NJ for sales manager Bill who got me approved (not easy) and a great deal in hours. Started out looking for a used or a 2020 but Goldie and Bill had me outta there in an hour and a half in brand new 2021 Jetta. LOVE IT. Highly recommend Bill and Goldie at Ourisman.
Went to Darcars Silver Spring and worked with Aurel. One... - ryan.gordon13
Went to Darcars Silver Spring and worked with Aurel. One of the best experiences I’ve ever had. Granted, I fought hard for my price and ended up driving off the lot with a new 2020 Atlas CrossSport! If you want a salesman with your best interest at heart, he’s your guy.
They scheduled me for test drive of a car that is... - Johnson26
They scheduled me for test drive of a car that is already sold to someone else. Thank you Carlos !!? I gave up on another car for this!
Just purchased a new VW from Fitzgerald and could not be... - djbow
Just purchased a new VW from Fitzgerald and could not be happier. My salesman Conrad Bergman was friendly, professional and provided me information and pricing without the typical car buying smoke and mirrors. The transaction at Fitzgerald was totally transparent and from start to finish it was a great experience. Go see Conrad if you are looking for a VW.
Great customer service and professionalism. I can say... - Hdavis1214
Great customer service and professionalism. I can say that I had a painless experience. I was helped from securing the car that I wanted, able to negotiate the price that o wanted and did not feel pressured to ourchase add ons(i.e. extended warranty, GAP insurance, etc.)
DeMarco was excellent and very knowledgeable.
Unethical, unhelpful, and incompetent. Negligently... - esaqr
Unethical, unhelpful, and incompetent. Negligently installed a warped driver side mirror, did something to cause infotainment system to begin to malfunction, never took responsibility, only argued and wanted to charge for more labor. Avoid like the plague.
Less than desireable - Jessica
I left York VW with a sour taste in my mouth. Granted, they did spend a lot of time cooperating with us for our last minute purchase, but I felt like I was being chased for their business. After putting a deposit on the vehicle, we were informed of many fees that were not disclosed to us up front before the deposit. Left the dealer and purchased the same exact vehicle for less. Won't be back
Just wanted to take a minute to express my complete... - Ron Lindberg JR
Just wanted to take a minute to express my complete dissatisfaction dealing with Sheehy VW of Hagerstown. My wife and I traveled 2 hours to test drive a VW EOS convertible. Upon driving it we noticed a slight shaking at acceleration. Took car back and told Tim Taylor about it. Tim called Kevin who came down and took it for a drive. He came back said he felt it and would have the service department nook at it on Monday or Tuesday as the day of the test drive was Saturday. Tuesday Tim called and said the car needed new A ARMS and they had too much money in the car and would just sell it at auction. My wife and I made an offer to buy the car and we would get the work done locally. I only offered the price of the car minus the amount to get it repaired. Tim said no they could not do that. Then I started calling. 4 calls to Tim, no reply. 4 calls to Kevin, no reply. Then I called the new car manager. We talked for about 10 minutes. He thought was that because they had so much money in the car that they could repair it and put the repair cost on top of the price of the car. I said no way. The car was already slightly over Kelley Blue Book price. He told me he would get back to me but that they would not sell the car without disclosing the fact that it needed A ARMS. He also told me someone would call me Monday or Tuesday. That was three weeks ago. Another call to Tim and another to Kevin. No response. I have since bought another car. I would not waste my time with any Sheehy dealership again. Car is still for sale. No mention of the A Arm issue. Thanks for reading
Excellent customer service! We recently bought an Atlas... - Kelly Z
Excellent customer service! We recently bought an Atlas from Teena Cardoni. We never felt the pressure or unease that most people feel when buying a car. Teena and the entire team treated us very well. We are very satisfied with our purchase and will definitely be referring our friends and family.
Basically the Sales/Finance people love you and will do... - ma2242
Basically the Sales/Finance people love you and will do anything for you up to the point when you buy something. After your purchase, they drop you like a hot rock and won't return your phone calls or emails. They only care about people who are actively buying stuff.
There is a genuine 'connectedness' amongst all... - clapine
There is a genuine 'connectedness' amongst all the employees with the dealership that I've never seen before.
My judgement is that it produces a level of service that clearly speaks to 1) caring for the customer, 2)seeing to it
that the performance of the customer's car meets or exceeds the customer's expectations when he purchased it,
3) that the work is professional and equitably priced. In short, Martens Volkswagen owners, sales and service
personnel are a team with a philosphy to do good work, to please and more than likely keep that customer
coming back... CHUCK LAPINE
Good experience - sksksk
Richie was my salesmen for one of the last 2015 Golf TDIs made for sale by VW. Richie was honest, forthright and carefully handled the vehicle sale process. He was respectful of my time coming from 35 miles away, and presented no surprises during the sales process. I've not heard good things about VW dealerships but my experience here was easy and above board. Ask for Richie if you're in the market for a VW.
Don't Finance Through Dealership - rsl809
I wish I could review the sales and finance departments at this dealership separately, as my experiences with each department were like night and day. The sales department is great, and if you're interested in a Volkswagen, I strongly recommend working with Rachael. She'll provide you with an itemized quote so that you can compare prices with other dealers. She's not pushy at all, and I found that AutoNation provided the lowest price for the car that I was interested in.
My experience with the finance department was not so great. When I met with the finance manager, I was told that a 1.9 APR only applied to a 36 month loan, and that a 60 month loan had a slightly higher APR. I decided to go with the 60 month loan. I then went home to find that AutoNation was in fact advertising a 1.9 APR for 60 month loans on its website. I contacted my finance manager, who acted surprised and said he'd look into it. A few days (and several phone calls and emails later), I'm told I can drive the 60 miles to the dealership to sign the paperwork for the lower APR. When I asked to be compensated for my time, gas, and mileage, the finance manager refused. Remember, this is a 'mistake' that he made, and I'm expected to waste my time to come in? Thanks, but no thanks. I ended up financing from a bank with the same APR and actually received a snarky email response from Robert. The joke is on him though, as he won't receive a kickback because I'm not financing through the dealership.
If you're interested in a VW and AutoNation offers you the lowest price, either pay in cash, finance through your own bank or credit union, or know the terms and conditions of AutoNation's incentives. (I'd suggest pulling it up on your phone before meeting with finance.)
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