Great experience! - millerv
Bob Crowl was great to work with. He was very knowledgeable and very patience answering my questions. It was a great experience. I would highly recommend him to my friends.
Great service - customer
Great service, appreciate the care and service I receive, especially the driver. Darrell who picks up and returns my car in great shape. Hope to deal with them in the future0
Excellent - Charlene Sheets
Zach and Dennis were wonderful. I did not like the Cruze that I had and they worked with me and my husband to get me the Trax I wanted and a payment I could afford. We are loyal customers. And would recommend to anyone that is looking for a new or used vehicle.
Exceeded my expectations. - Jim
I-77 Chevrolet exceeded my expectations, I had an excellent experience. I shopped three other Chevrolet Dealerships and I-77 had the best price, and I didn't even negotiate. I would highly recommend I-77 Chevrolet.
Steering wheel noise and routine matinence of 2016 GMC - LeighGMC
The service department worked diligently to fix the noise , very clean oil change, no oil spills. Great job by the Service Manager and his team. THANKS!
Service department is always available when I need them - ebjohn
I wouldn't think of going anywhere else. I'm always treated with respect and Oakie always goes the extra mile. Thanks for being there when needed.
Great Service Department - Linda@Hardy
I had recall work done on my car. Jame in service made everything so easy for me to drop my car off and get a loaner because I live 2 hours from Hurricane Chevrolet. They have a great service department and I trust their work.
Great service in for alignment and inspection - Delivery dude
I've always had great service very friendly dealership would definitely recommend and in the future I will probably buy at crossroads Chevrolet again more than likely
good experience kept working til they got me a deal - Kimnjer6873
Very friendly helped all they could got me and my wife a fair deal we are happy with the car and look forward to purchasing a vehicles there in the future thank yous for all your help Benny
First time car buyer - emilyw1114
It was my first time buying a car. Brandon and the Thornhill employees provided excellent customer service. They gave me the best offer. I left satisfied with a brand new 2018 Chevy Trax.
Extremely satisfied customer - James Abbott
The sales and management at C&O Motors was very down to earth and friendly. But professional and very well to work with. I would recommend them to anyone.
Stay away if you want honesty and integrity in a dealership! - virginiateacher
I have NEVER had such a bad experience with a dealership. What I cannot accept is their deplorable customer service and hostile management. Chad, who is apparently the manager, argued with me on site in front of other customers in a hostile manner. I went in there to ask a few follow up questions after buying a vehicle. I never expected such rash behavior. Don't expect him to return your calls as he says he will. If you have any questions or seek further information expect to be berated/ridiculed/mislead. Avoid this dealership at all costs. I don't know how they are still in business. After all of their hidden fees are added their "great deals" end up being priced significantly higher than average. I will never buy another vehicle from them because of their awful customer service and lack of integrity.
Horrible. Just Horrible! - Sharebearz
I came to this dealership with over 12,000 saved up for a vehicle, but with little established credit due to being younger. The dealership forced me to be the co-buyer on a car that was 20,300.00, and had me put someone else first on the loan. I had money for over half the price of the car, and was employed at the same job fulltime for over 6 years at that time. They also lied on the paperwork to the loan company (which I told them not to) which made us have a horrible time trying to fix it. I was also told the $300 extra on the vehicle was due to my credit history and an additional charge for me to pay. Then my credit was ran to additional banks (I have credit monitoring) after we already had the vehicle, and signed the loan papers due to their lying. All without my permission of course. These people was crooked in every way possible. I WILL NOT do business here again, and my credit is awesome now. You violated Fair Lending Acts and could had been sued. Thanks to your company I studied on loans so much that I now work in that field.
Maintenance and recalls on Jeep wrangler - Love4sunflowers9
I am very appreciative of the great customer service that I received with this dealer. We were visiting from Massachusetts and had to have service done on our Jeep before traveling home. In a last minute bind we also realized that we needed an inspection sticker on the Jeep before our left no travel to another state. Nick was able to fix 3 recalls , replace a sensor that needed to be fixed and also give us a inspection sticker all in time for us to travel home safely! We appreciate all you did for us your promptness in getting everything done means the world to us!!!!
Scam!!! - C_tabby
I purchased my vehicle here and thought the best place to bring my Chevy for repairs would be the Chevy dealer I purchased it from right? WRONG!!! I brought my vehicle in for some over heating issues. They said my head gasket blew and it would cost $3000 for repairs!!! And said that he would have to send my block out for testing and it might cost more!!! I went to pick my vehicle up to get a second opinion and was told I had to pay $110 for the diagnostics. I took my vehicle to JD auto repair in Staunton. The gentleman there tested my block and tried hard to find an issue with the head gasket and was unable to! Charged me $90 for a couple of hoses that had pin holes in them. This place is a scam!! I will never take my car there nor will I purchase another vehicle from them again!!
Good and quick service - gerald ray
Used them repeatedly very good service and good folks. Went in for oil change and tire rotation but used them for service on 4 other vehicles always fair and efficient
Buddy Davis - Pedro Richard
I appreciate the good service and kindness and very good attention and good person God bless you for being so friendly Good people very helpful
Service department has been a joke - Pigg0302
This place is a joke brought truck in on warranty work after a month still no resolve and giving me the run around. Had them change the oil before realized how bad it was one month in my truck is low on oil when I have never had an issue with it leaking or burning oil and is now ticking again didn't have this issue prior and my warranty work still hasmt been done!
Incredibly Disrespectful - renvrant
My husband and I had a terrible experience here. We saw a very attractive car here with low mileage, talked it over for about a week, then called the dealership to ask if we could come in for a test drive. When we arrived, the salesperson we had been dealing with was plenty courteous, but his manager came out and said something along the lines of "Let me make this simple for you: No."
We're a young couple who showed up in T-shirts and jeans, and it became clear from the conversation that he had taken one look at us and decided we weren't serious buyers. I told him we were here to buy, and after several doubtful prodding questions about how we planned to pay for the car (cash from savings), he told us we couldn't test drive it if we weren't going to buy it on the spot because they didn't want to put any miles on the car.
He didn't talk to us, he didn't try to feel us out, and he offered no alternative solutions (like just sitting in the car for example). He didn't even try to direct us to any other cars, just told us no and then tried to explain away why.
All in all this was probably the worst sales experience I've ever had in my life.
Harry Green refuse to do waranty work. - Joehunt
I bought a new chevy colorado in September. It broke down while driving to work. I called chevy roadside assistance, and they sent me too Harry Greens. From the moment the tow truck driver told me where he was taking it, I knew this was going to be big problems. I went with the tow truck drive to drop it off and talked with thw service assistant. He told me that they needed to diagnose the problem before I can get a loaner, which at the time was fine. I asked how long it would take, and he told me a few hours. I dropped the vechile off at 830 am, at 330 i hadnt heard anything, so i stopped by on the way to pic up my wife. My truck was still setting in the spot the tow truck driver left it.
I go it the service department to see what going on, and Rob Gallo rudely tells me that they will get to it when ever they can get too it, then refuses to talk to me. I couldnt get any of the other service people to talk to me either. The whole staff was very unhelpful.
The next day I call a few times, and noone will talk to me, so I have someone drop me off at lunch, and asked to see the manager. The service manager is on vacation so I talk to the general manager, Frank Smith. Frank then proceeds to tell me that my truck isnt a priority for them since I didnt buy it at Harry Greens and that if I wanted service from them then i should buy it here next time. He then told me that if I wanted my truck fixed, then i should contact Midstate Chevrolet where I bought my truck. Aftet a few choice words I left.
I called Midstate on the way back to work, and they sent a tow truck to Harry Greens picked it and brought me a loaner vechile that day.
What happened in this situation was absurd. On all the ads for Chevy you here about how good Chevy Service is. It shouldnt matter what dealership you buy your vechile from, you should get the same service every at every dealership. Frank Smith was right about one thing, I should have just went to Midstate. When I was looking for me truck I called Harry Green to see if they would get it for me. They didnt have what I wanted on the lot, and wouldnt go get what I wanted from another dealership. I called Midstate, and they not only found me exactly what I was looking for, but they drove 5 hours one way, worked out the whole deal over the phone, and had it too me the next day at a cheaper price.
Like I told the general manager at Harry Green, its a difference in attitude from the top,down. Midstate wants to help me, Harry Green wants to be xxxxxxxx! Im not sure how Frank Smith thinks that treating customers like xxxx wpuld make them want to buy a vechile from them.
Midstate went to Harry Greens, got it to their service department, and an hour later had the problem identified. And they gave me a brand new colorado to drive while they work on it.
Has not been good - steve123
2009 Tahoe never fixed problem with airbag wanted to charge me 350 light was on 3 days after I bought it!! once you pay for it they don't know you
I was not even sure I needed a new vehicle until I came... - Fking775
I was not even sure I needed a new vehicle until I came and visited this lot. I worked with Christian Bradberry who was very helpful and knowledgeable. Christian listened to what I told him and brought me to a vehicle that was more than suitable to my needs, and I got it for a STEAL!!! I got a truck that was almost a decade newer and barely had to finance anything for the deal they gave me on my 93 S10. I strongly recommend Bob Huff Chevrolet Buick GMC and Christian Bradberry if you need any type of vehicle.
Horrible excuse for service personell. - tokheim39
My Silverado pick up broke down on I 81 North on Sept.12th. Since the truck was covered by the GM Extended Warrantee, it was towed to the nearest Chevrolet Dealership for service. That was Elliott Chevrolet in Staunton, Va. They worked on it and called when it was done. They informed me that the repairs were not covered by the GM warrantee because they feel that someone, " has been inside the engine compartment doing repairs and leaving loose bolts, etc? I tried to assure the Service Manager that this was the first that I was aware of this and didn't think the it was correct? He still denied my claim. I was forced to pay the charges to release my truck and drive it home. I then went to my home town dealer, where I have purchased 11 Chevy cars and trucks, to get their thoughts on the matter. They basically agreed with me that the repairs should have been covered and gave me written proof of that. I then contacted the Elliott Service Manager and faxed the new info to him. I called Chevrolet Customer Claims and opened a claim for reimbursement. Today, I received a call from the Chevrolet Claims Supervisor stating the Elliott Chevrolet Service Manager is standing by his opinion and is denying my claim, once again? It makes a long time Chevrolet customer, buying new Chevy's since 1966, question why you would buy the very best extended warrantee, with a new vehicle, and pay a lot of money for the coverage. Then the one and only time you have an issue, the Service Manager in a Dealership thinks he sees something amiss and denies any help. As far as he is concerned.....Case Closed! When did these guys get to act like little the complete judge and jury? Beware of this Dealership. You might get burned as I did. Trouble with my case is that I truly did nothing wrong nor did I have reason to believe that the warrantee would not be honored?
I wouldnt go to any other service department. They do... - deanblankenship
I wouldnt go to any other service department. They do everything possible to help you out and get you the best deals and the best service.