OIL CHANGE - ADMIN10
GREAT SERVICE, EASY APPOINTMENT SCHEDULING AND CAR DONE ON TIME. EVERYONE WAS FRIENDLY AND VERY HELPFUL. I WOULD COME BACK AGAIN AND RECOMMEND TO FRIENDS
Top Reviewed Service Specialists At This Dealership
Assistant Body Shop Manager
Warranty repairs - Lake bum
My extended warranty company was not the easiest to work with, so it took longer to repair than first thought. Austin did the best he could do under the circumstances.
We can do that, We Do that, We Did that!!! - nowempower
We had bought our vehicle just 3 months ago and the entire rear brake system failed. I called on Monday afternoon and spoke with Mark the Service Manager. We spoke of possible towing arrangements and loaner options, which he had none available at the time. He informed me to call the next day to speak with the owner for the loaner authorization.
I called and spoke with Joe Staffilino Sr. who was friendly and promptly made arrangements for me to have things taken care of. We got our vehicle there and left it in Mark's hands at 3:00 p.m. While we waited we were able to speak directly with Joe Sr. about concerns we had had over the sales process that had us so upset over the situation we were currently in. He took the time to explain each detail and exactly whose responsibility it was. He acknowledged that the salesperson should have made us aware so that with that information we could then make our decision in a more educated fashion, even if it meant we would not purchase the vehicle from them. This admittance and information of the process was much appreciated.
Our vehicle was fixed, everyone was courteous, by 5:00 p.m. we were on our way and the service was above and beyond.
Thank you Joe Sr. and all your crew. You can do that, you do that and you did that!!! Keep it up and anyone reading this get to Staffillino to buy a new or used vehicle or get it serviced.
Wonderful - Sharon
Service was great. Danny,Chris and Christina were so helpful . I would recommend Glockner's and I will most likely be a repeat customer but hopefully not anytime soon. Thank you
Love Glockners of Ironton!! - Missytuel24
We always get the best service and care at Glockners-Ironton!! We wouldn't shop anywhere else. Always get the best vehicle for our use.
new car. - Cargirlchevy
Came in for oil change came out with a new car. Have bought four new cars from her always smiling very helpful and trustworthy. Would recommend her to anyone who wants to buy a car. She got me everything I asked for in a car.
First routine maintainence. - cindyp21
This was my first routine maintainence. The service employee was very nice. It took a little less than an hour and I was on my way.
A good experience - fisherman
Every time I go here for service,I am greeted with a smile and courtesy. Every thing is fully explained to me,so there is no suprises.
Service - Walker
I always get world class service at C & O Motors. They are always courteous and friendly and professional. I would recommend them, and I do, to all of my friends and family.
tire repair - RaymondB88
I went to Coughlin's Service Center after the "pro's" at Walmart turned me away. The reason I went there was to have one of my tires repaired. The manager, Doug, who I could tell was very busy, was very courteous and he told me that his crew was closing shop for the evening, but that I could return first thing the next morning and he would see to it that I would get my tire fixed.
So, I arrived the next morning and, just as he said, he worked my car in to the rotation and I had it fixed within a half hour. That was almost a week ago and, so far, my tire has not leaked out any air; so I am very satisfied. It may have cost more than what I would have paid at the Walmart auto center, but all I can say is THANK GOD I didn't let those bozos work on my car over there! My advice is to never take your car to Walmart because you have a MUCH BETTER ALTERNATIVE right across the street at Coughlin's!! Thanks again, Doug!
Excellent Service - Charles 82
Had an issue with my used car I purchased at Coughlin's. Not only did Joey Davis remember me after almost 2 years did he help in the setting up of the service of my car. Then the great service department took over, quickly diagnosing my problem, handling the extended warranty claim and repairing the car to better than new service. I am a life long customer of Coughlin Chevrolet and recommend them to everyone!!
Great service experience - Daryle K.
Bought my Yukon XL Denali from Steve M. in Newark (Great experience as well). It has been service at both Pataskala (horrible experience last time) and Newark (Great experience both times). I will focus this review on Newark.
Brought the vehicle in for one of the included oil changes and to have a couple minor warranty issues looked into. They were able to fix both issues and the oil change in 1/2 a day and they found another issue as well that was covered. I felt that John actually listened to my concerns instead of blowing me off like Pataskala did, which was refreshing, and I think it helped to actually get to the root cause of the issue. I would definitely be back to Newark, even though it is quite a bit more out of the way, but it seems to be worth the drive.
A side note, Pataskala used to service my Buick many times without issue, so it may have been a one time problem there as well.
Highly Specialized/Competent Service - DRBOBWV
All service department professionals are highly competent, relate well to all people, and inspire confidence that services provided were in the customer's best interest
Oil change and tire rotation on our 2018 Chevrolet Silverad - Donna11
The service lady at Crossroads Chevrolet is excellent. Virginia is amazing, understanding of your vehicle, friendly, and courteous. The staff in service takes great care of your vehicle.
Great Service Department - Linda@Hardy
I had recall work done on my car. Jame in service made everything so easy for me to drop my car off and get a loaner because I live 2 hours from Hurricane Chevrolet. They have a great service department and I trust their work.
Exceeded My Expectations - revj815
Our 10-y ear-old Chevy developed some problems that could have been quite expensive to fix. I was so very pleased that Jeff Wyler Chevrolet went to bat for us to be included in a recall, and thereby they were able to make the necessary repairs AT NO CHARGE!! When I came to pick up the car the receptionist even went out to the parking lot and drove my car to the door as a convenience. Wow! They really do care at Jeff Wyler Chevrolet.
Went Above and Beyond - Bobbystrax
Bought a second new chec trax and went to have my first service done. Thought theyd have it at least three days. It was ready the next day and had my care already pulled up front ready to go when i got there. Those service girls know their stuff and the mechanic that worked on it was very thourough in explaing to me all he had done name was Banner. A very competent,warm and friendly atmosphere. Ill never buy a car anywhere else
Poor Service - JJay83
My car has an electrical problem. It shuts down completely and will do it while driving. You lose all power no lights or anything. Took it to Byers and they charged me almost $120 and because the car didn't act up they couldn't do anything. Supposedly they couldn't recreate the problem. So I had to give away my money and took the same car home to wait for it to die on us. I felt with Jake Hacker and Service Manager Mark! I was not pleased with Byers because I feel like since this is a Chevy dealership they should be able to figure this out. I will never be back and I will never buy another Chevy and I will never recommend Byers or Chevy!
Service - RandyFoor
I scheduled an oil change and tire rotation. As always, I was in and out in less than 30 minutes. Great service! Great communication! Always a pleasure having service work performed at Coughlin!
Good and quick service - gerald ray
Used them repeatedly very good service and good folks. Went in for oil change and tire rotation but used them for service on 4 other vehicles always fair and efficient
Service Department is Horrible - Kate
The service department changed my oil and a couple days later a low oil pressure stop engine warning came on. It went off in less than 2 seconds and didn't come on again for about 1-2 months later. I stopped my car immediately and had it taken to the dealership. They told me all of my oil had leaked out, there was a hole in my coolant container and a hole in some type of water pump. They "said" they replaced the parts and put all new oil in my car since I had practically none in it. In their words, I wouldn't have been able to drive mile down the road I was that low on oil. About two months later, I get the warning again. I took it to them, and they said my oil was low and that there was a hole in my coolant container. There's no way that's a coincidence. The people in the service department also lied on the invoice. I didn't read his comments until after I left the dealership, but he had written down my low oil light was on. The light never came on. They also didn't write where they put all new oil in my car the last time the warning came on, so they tried saying it was my fault I hadn't had an oil change in 4 months. Since they said I was low a quart of oil the second time, I left and had my dad add a quart of oil in my car. I didn't trust them to do anything to my car at that point once I found out how bad they tried screwing me over. Once my dad added oil, the warning light went off. About three days later, my car broke down. Now they're not going to fix their mistake because them adding all new oil wasn't "recorded" on the paper. I added how much they said I was low, and yes it was the correct oil. So, I did what they were going to do. Besides, I didn't need an oil change yet. If they went by the last time they added all new oil, I would've been under the recommended mileage for an oil change that was listed on a maintenance spreadsheet on chevy's website. I shouldn't have been low on oil at all. But since it wasn't written down on the papers, they said I was "over the mileage." Another dealership put in a claim about this incident to gm and gm referred back to premier's invoice. Since premier didn't put down that I had all new oil in my car, gm denied covering it. I'm never buying a chevy from here again because I can't put up with these clowns at Premier. All Premier does is lie and cover up their mistakes.
Disaster - headache - liars ! - Foreign
Buying a brand new vehicle in Dutch Miller in South Charleston was my biggest mistake I made. Now, I am being punished. Absolutely horrible customer service, a lot of promises but all lies just to make you feel better. When I put a car in the shop ( still having full warranty) they keep my car for a week, put 80 miles on it and burn my gas I had in. Same issue wasn’t fixed 3 difference times I had to bring it in.
Service department - Upsetcustomer
I leased a 2015 Silverado from Bobby layman and they gave me 4 free oil changes and tire rotation as part of the deal on June 29 I made an appointment to get my oil changed and tires done. The service righter advised me of a simple call that they would take care of would only take an hour and a half to do 2 hrs into it while waiting they advised me that Their was only one tech I could have waited longer but my time is very important to me so I asked for them to bring my truck to me and I would go elsewhere when he brought my truck up their was a lady in the parking lot who dropped her car off two days ago for an oil change and they had to put her In a rental because they lost her keys
Harry Green refuse to do waranty work. - Joehunt
I bought a new chevy colorado in September. It broke down while driving to work. I called chevy roadside assistance, and they sent me too Harry Greens. From the moment the tow truck driver told me where he was taking it, I knew this was going to be big problems. I went with the tow truck drive to drop it off and talked with thw service assistant. He told me that they needed to diagnose the problem before I can get a loaner, which at the time was fine. I asked how long it would take, and he told me a few hours. I dropped the vechile off at 830 am, at 330 i hadnt heard anything, so i stopped by on the way to pic up my wife. My truck was still setting in the spot the tow truck driver left it.
I go it the service department to see what going on, and Rob Gallo rudely tells me that they will get to it when ever they can get too it, then refuses to talk to me. I couldnt get any of the other service people to talk to me either. The whole staff was very unhelpful.
The next day I call a few times, and noone will talk to me, so I have someone drop me off at lunch, and asked to see the manager. The service manager is on vacation so I talk to the general manager, Frank Smith. Frank then proceeds to tell me that my truck isnt a priority for them since I didnt buy it at Harry Greens and that if I wanted service from them then i should buy it here next time. He then told me that if I wanted my truck fixed, then i should contact Midstate Chevrolet where I bought my truck. Aftet a few choice words I left.
I called Midstate on the way back to work, and they sent a tow truck to Harry Greens picked it and brought me a loaner vechile that day.
What happened in this situation was absurd. On all the ads for Chevy you here about how good Chevy Service is. It shouldnt matter what dealership you buy your vechile from, you should get the same service every at every dealership. Frank Smith was right about one thing, I should have just went to Midstate. When I was looking for me truck I called Harry Green to see if they would get it for me. They didnt have what I wanted on the lot, and wouldnt go get what I wanted from another dealership. I called Midstate, and they not only found me exactly what I was looking for, but they drove 5 hours one way, worked out the whole deal over the phone, and had it too me the next day at a cheaper price.
Like I told the general manager at Harry Green, its a difference in attitude from the top,down. Midstate wants to help me, Harry Green wants to be xxxxxxxx! Im not sure how Frank Smith thinks that treating customers like xxxx wpuld make them want to buy a vechile from them.
Midstate went to Harry Greens, got it to their service department, and an hour later had the problem identified. And they gave me a brand new colorado to drive while they work on it.
Parts department 3 months on a part and still waiting - Mikki
They can’t get parts to fix car do wouldn’t bother buying from them 3 months to get a air conditioning hose how about offering to rent us a car for the weekend