We can do that, We Do that, We Did that!!! - nowempower
We had bought our vehicle just 3 months ago and the entire rear brake system failed. I called on Monday afternoon and spoke with Mark the Service Manager. We spoke of possible towing arrangements and loaner options, which he had none available at the time. He informed me to call the next day to speak with the owner for the loaner authorization.
I called and spoke with Joe Staffilino Sr. who was friendly and promptly made arrangements for me to have things taken care of. We got our vehicle there and left it in Mark's hands at 3:00 p.m. While we waited we were able to speak directly with Joe Sr. about concerns we had had over the sales process that had us so upset over the situation we were currently in. He took the time to explain each detail and exactly whose responsibility it was. He acknowledged that the salesperson should have made us aware so that with that information we could then make our decision in a more educated fashion, even if it meant we would not purchase the vehicle from them. This admittance and information of the process was much appreciated.
Our vehicle was fixed, everyone was courteous, by 5:00 p.m. we were on our way and the service was above and beyond.
Thank you Joe Sr. and all your crew. You can do that, you do that and you did that!!! Keep it up and anyone reading this get to Staffillino to buy a new or used vehicle or get it serviced.
Top Reviewed Service Specialists At This Dealership
Wheel baring - Hlluc
Fixing the problem was fine but customer service is lacking. Why does this dealer has in its extended warrant that you can get loaner car if there is never one to offer. I had a family emergency with no vehicle and rude people on the phone when checking and inquiring about when it would be ready. NOT appreciated!!!!!!!!!!😡
A good experience - fisherman
Every time I go here for service,I am greeted with a smile and courtesy. Every thing is fully explained to me,so there is no suprises.
GREAT SERVICE - MR.EARL
I DIDN'T BUY MY CAR AT THIS DEALERSHIP , BUT THE DEALER I BOUGHT MY CAR AT IN PITTSBURGH . WAS ALWAYS KIND OF NOT VERY NICE. SO I CAME HERE, I HAD NO PROBLEMS GETTING MY CAR SERVICED AT JIM CRIVELLI . THEY EVEN HAD A WATER PUMP FOR MY SONIC . WHEN I HAD IT IN FOR ASTATE INSP. GREAT PLACE I'LL SHOP THERE AGAIN!
No Problem - Chevyman
John Heiple my salesman took all the information and put me in touch with the service dept . When I arrived for my appointment . It all went smoothly and fast...
Excellent! - William J Corcoran
The team at Weimer is terrific - very helpful and informative. Adam Hodges who sold us the truck and the and the team in financing and the service department are great.
Review - han,j1978
The service writer was professional, knowledgeable and honest, not too many people in general are honest these days, it was nice to see. He also gave me his opinion on what he'd do if it was his vehicle. I liked that.
Poor communication skills - lisalib5
The part I needed had to be ordered. Was not called when it came in I had to call .I was told it would be 45 min wait I was there 2 1/2 hrs.
Service was great - Truckstuff
Great service department love these guys great staff had an issue and they fixed my truck the same day. I would recommended them for everything. They even thanked me for coming in and I said I want to thank you guys.
Went Above and Beyond - Bobbystrax
Bought a second new chec trax and went to have my first service done. Thought theyd have it at least three days. It was ready the next day and had my care already pulled up front ready to go when i got there. Those service girls know their stuff and the mechanic that worked on it was very thourough in explaing to me all he had done name was Banner. A very competent,warm and friendly atmosphere. Ill never buy a car anywhere else
Some of service desk guys are not to my liking - Madashell
originally was helped by a shady weasel in my opinion but other visits I dealt with awesome guys Ed garbay is the best guy ..also I big guy I think his name was Cory not sure but he was the most straight forward no b.s. guy in the shop just honest good dude those two men are why I will return over and over to Northstar.
Cant get it right - James15068
Put new climate comtrol in and now no defroster. Said i waited to long..and wont fix it..cost at least 700.00 for me to heve it fixed. Also 3rd time in shop for low oil pressure..keep on fixing.things and cost racking up. Not only won't i use service but will not purchase car there either
Oil and tire rotation - Apd12823
Made a 1pm appointment to have the above mentioned service. My vehicle was taken into a sevice bay soon after. I had no problems with the work done, thay also had my vehicle washed. I get great service all the time, which is why I always take my vehicle there and will continue to do so.
And a shout out to Gregg the service advisor.
WOW: FANTASTIC! - DT13
Service is always a quick and easy task! Service writers are always pleasant and smile when you enter. Work done quick and correct the first time. excellent dealership to buy/lease your next car and have it serviced when needed!
Thank you for taking advantage of me at all costs. - Molly537
I unfortunately went went to this dealership. They have given me the worst experience I’ve ever had. I live in New Jersey my transmission went in Pittsburgh. They charged me $4500 for a USED transmission. Also charged me for a rental car the whole time. They “ordered the wrong part” and added an extra six days to my stay. I was stranded out in Pittsburgh for a total of three weeks. Oh and want to hear the best part? My transmission still ISNT fixed and now my car WONT EVEN TURN ON. STAY AWAY.
Good and quick service - gerald ray
Used them repeatedly very good service and good folks. Went in for oil change and tire rotation but used them for service on 4 other vehicles always fair and efficient
Need a dealership that cares this isn't the one - outlaw54
Had my GMC Terrain in the shop 3 times for same problem and even showed them a video of the suv shaking when first starting and all they say is we can't duplicate problem and made my wife feel like she didn't know what was going on and told her no code then no problem even with video. And 2nd time I had it up there it sit in middle of service dept for almost an hour which I took pictures of and then tell me we can't duplicate problem. This dealer is a joke and if you need a dealership don't go here. They don't care once you buy your car.
Service Department is Horrible - Kate
The service department changed my oil and a couple days later a low oil pressure stop engine warning came on. It went off in less than 2 seconds and didn't come on again for about 1-2 months later. I stopped my car immediately and had it taken to the dealership. They told me all of my oil had leaked out, there was a hole in my coolant container and a hole in some type of water pump. They "said" they replaced the parts and put all new oil in my car since I had practically none in it. In their words, I wouldn't have been able to drive mile down the road I was that low on oil. About two months later, I get the warning again. I took it to them, and they said my oil was low and that there was a hole in my coolant container. There's no way that's a coincidence. The people in the service department also lied on the invoice. I didn't read his comments until after I left the dealership, but he had written down my low oil light was on. The light never came on. They also didn't write where they put all new oil in my car the last time the warning came on, so they tried saying it was my fault I hadn't had an oil change in 4 months. Since they said I was low a quart of oil the second time, I left and had my dad add a quart of oil in my car. I didn't trust them to do anything to my car at that point once I found out how bad they tried screwing me over. Once my dad added oil, the warning light went off. About three days later, my car broke down. Now they're not going to fix their mistake because them adding all new oil wasn't "recorded" on the paper. I added how much they said I was low, and yes it was the correct oil. So, I did what they were going to do. Besides, I didn't need an oil change yet. If they went by the last time they added all new oil, I would've been under the recommended mileage for an oil change that was listed on a maintenance spreadsheet on chevy's website. I shouldn't have been low on oil at all. But since it wasn't written down on the papers, they said I was "over the mileage." Another dealership put in a claim about this incident to gm and gm referred back to premier's invoice. Since premier didn't put down that I had all new oil in my car, gm denied covering it. I'm never buying a chevy from here again because I can't put up with these clowns at Premier. All Premier does is lie and cover up their mistakes.
Service - RayR
Service horrible. Finally had enough. Purchased many vehicles from them but every service experience was the same. Make appointment and wait. After waiting two hours on one scheduled service visit, went to ask service what the delay was and they wouldn't even acknowledge I was standing there while they continued to hold an obvious private conversation! Shocked to find sales staff would offer no support. Service needs complete overhaul and new attitude. When I tried to discuss with management, they made the comment that they didn't have any other complaints, yet when I was setting in the waiting area on every service visit, almost every customer complained about wait time. Disappointing!
Since they don't allow people to rate on FB here i am. - usmcstone856
To the individuals who have been holding my 2013 Chevy Traverse hostage for 5 weeks:
It seems like just yesterday that I was going to social media to solve the incompetency of Chevrolet Dealerships in Western Pennsylvania. First is was Rohrich in Dormont, and now it is Century III Chevrolet. Since none of your service managers or general managers want to return my call, I get to air our my frustration in the only way it seems to get to anyone.
Our Traverse had a warranty covered issue that took Rohrich at least a month or two to fix, and only after I complained to their Facebook page and threatened to post every single day with 1 star reviews until it was fixed. I am prepared to do the same again. Rohrich claimed to have fixed the issue until one down our SUV broke down on Route 51 during rush hour when my wife was alone with three kids. It took at least 3 weeks to get a courtesy vehicle, only after I complained online, at least this time with Century III we got one the same day. Now I will digress to the courtesy vehicle.
The 2013 Chevy Traverse has a 24.4 sq ft cargo space, which we use every bit of with strollers, groceries, and hockey equipment to and from Lemieux Sports Complex each week for my son’s hockey practice and games. The Chevy Trax only has 18.7 sq ft of cargo space. Do you know what this means? This means my wife has not been able to take my son to hockey as we cannot cram 3 children, 1 double stroller, and a hockey bag into the vehicle if both parents want to go. We have had to put a hiatus on hockey, which we pay dearly for. We have missed a total of 10 sessions since surrendering our vehicle for a total of nearly $200.00 of lost ice time. This doesn’t take into the account the emotional toll that it has taken on our son that he can’t play hockey because our replacement car isn’t big enough to fit his equipment and his brother and sister. He has asked if we could leave one of them at home or drop them off at my work, so he can play hockey.
This wouldn’t be so bad except it THE SAME xxxx THING that we went through with Rohrich, then had to get Chevy Customer Service involved, after going online, in order to get it fixed. Only to find out that you, Century III Chevrolet said that Rohrich jacked it up and that the engine might be need replaced because such of the work that was done on it. Then you didn’t want to do it because it was Rohrich’s fault. Then we were told that Rohrich lost their Chevy franchise and wouldn’t fix it. Then we had to wait to find out what was wrong because apparently “nothing every goes wrong with Traverses’” as your service representative said, only to be told that there is a lot of Traverses that have been here longer than we have by a service representative today.
I just want to come home and find my wife happy and not crying or stressed out because she is trying to manage three kids, one with special needs, fight with dealerships and Chevy customer service on the phone, and try to go to medical appointments or whatever other tasks she needs to do in her already hectic days with the modern-day equivalent of a BMW Isetta.
Please fix our vehicle, or trade out our loaner vehicle, as you continue to hold our car hostage. We have put nearly a thousand or more miles on this vehicle and it has been xxxx all the way. It sad when I have to say that I want my 5-year old vehicle that is dirty with dried up McDonalds French fries under the seats, spilt fruit punch on the seats and dog hair everywhere… over a brand-new vehicle with 2,500 miles on it. I will be on here every day with ever increasing posts until this is rectified and amends are made. I understand Rome wasn’t built in a day, but they were laying bricks every hour until it was. I don’t expect my car to be fixed tomorrow but I at least expect us to be told what’s wrong, what needs to be done and a realistic timeframe for completion. I work for the federal government and I know inefficiency, but this is ridiculous.
Roger Staubach once said that “at a car dealership, the person who sells the car is the hero and also gets the commission. But if the mechanics don’t service that car well, the customer won’t return.” I would assume you know where I’m going with this. Don’t talk to me, you can speak to my wife as I take blood pressure and anti-anxiety pills and I would hate to fall over dead if I must deal with you directly. My wife is a much nicer person and will put up with this crap to an extent, but I’m done.
(the person who is making a $400.00+ car payment on the certified pre-owned paperweight in your parking lot that PA Chevy dealers can’t seem to fix.)
P.S. Have a good night, I’ll see ya’ll tomorrow for my next post and rating.
Harry Green refuse to do waranty work. - Joehunt
I bought a new chevy colorado in September. It broke down while driving to work. I called chevy roadside assistance, and they sent me too Harry Greens. From the moment the tow truck driver told me where he was taking it, I knew this was going to be big problems. I went with the tow truck drive to drop it off and talked with thw service assistant. He told me that they needed to diagnose the problem before I can get a loaner, which at the time was fine. I asked how long it would take, and he told me a few hours. I dropped the vechile off at 830 am, at 330 i hadnt heard anything, so i stopped by on the way to pic up my wife. My truck was still setting in the spot the tow truck driver left it.
I go it the service department to see what going on, and Rob Gallo rudely tells me that they will get to it when ever they can get too it, then refuses to talk to me. I couldnt get any of the other service people to talk to me either. The whole staff was very unhelpful.
The next day I call a few times, and noone will talk to me, so I have someone drop me off at lunch, and asked to see the manager. The service manager is on vacation so I talk to the general manager, Frank Smith. Frank then proceeds to tell me that my truck isnt a priority for them since I didnt buy it at Harry Greens and that if I wanted service from them then i should buy it here next time. He then told me that if I wanted my truck fixed, then i should contact Midstate Chevrolet where I bought my truck. Aftet a few choice words I left.
I called Midstate on the way back to work, and they sent a tow truck to Harry Greens picked it and brought me a loaner vechile that day.
What happened in this situation was absurd. On all the ads for Chevy you here about how good Chevy Service is. It shouldnt matter what dealership you buy your vechile from, you should get the same service every at every dealership. Frank Smith was right about one thing, I should have just went to Midstate. When I was looking for me truck I called Harry Green to see if they would get it for me. They didnt have what I wanted on the lot, and wouldnt go get what I wanted from another dealership. I called Midstate, and they not only found me exactly what I was looking for, but they drove 5 hours one way, worked out the whole deal over the phone, and had it too me the next day at a cheaper price.
Like I told the general manager at Harry Green, its a difference in attitude from the top,down. Midstate wants to help me, Harry Green wants to be xxxxxxxx! Im not sure how Frank Smith thinks that treating customers like xxxx wpuld make them want to buy a vechile from them.
Midstate went to Harry Greens, got it to their service department, and an hour later had the problem identified. And they gave me a brand new colorado to drive while they work on it.
Parts department 3 months on a part and still waiting - Mikki
They can’t get parts to fix car do wouldn’t bother buying from them 3 months to get a air conditioning hose how about offering to rent us a car for the weekend
Does not stand by their product - Bobsequinox
We were sold a pre owned car last August and took it for inspection last week.
The rotors are so worn that they have to be replaced and we only put 12,000 miles on the car!!
When we contacted our sales person we were basically toldl that too bad, they will not cut us a price break on new rotors, so our inspection til is costing us a total of $700.00.
Once Ron Lewis gets your money, they are done with you.
NEVER BUY A CAR FROM RON LEWIS !!!!!