Great experience! - Gcmoyer12
Friendly staff, great prices, easy sales process, helped me deliver it home. Great experience! Thanks for the nice new car at a great price! I'd recommend Green to others!
Top Reviewed Specialists At This Dealership
Ford Flex - Cplus
Great service! Easy comparision of vehicles and awesome knowledge of the selection on the lot. Relatively short process and paperwork. They make the whole buying process easy.
A Fantastic Experience - miken
A Fantastic Experience, great selection and great prices. The salesman was very informative and friendly. I would definitely refer anyone I know in this area, or not in this area. It would definitely be worth the drive to work with this friendly and professional dealership.
Edge 2018 - DPSmith
Once again, we chose Barkhouser Ford as our dealership and Marqus Brooks as our salesperson for the purchase of my 2018 Ford Edge. Marqus was extremely helpful in pointing out the differences in Ford's SUV line. He found a vehicle that was exactly what I wanted! Thanks Marqus and Barkhouser for another great sales experience! I highly recommend Barkhouser Ford and Marqus to anyone shopping for a vehicle.
Kristi in service is always so helpful a GREAT EMPLOYEE!!!!! - Redmilk1028
Kristi in service is always good to work with. She always has my best interest in mine when helping out. Thanks you for always keeping the customer first.
Great experience! - TerryG
What a pleasure it was working with Brett Davis at Capital Ford! He helped me get just the car I wanted from Wilmington! I am very happy with my vehicle!
The Crossroads Team - mwarrior26
The Crossroads FV Team fixed all of my issues (recalls, new tires, oil change, and warranty problem) quickly and kept in touch with me during the entire process. Everyone was friendly and made it easy to conduct business.
croked as they come - hotrodtrucker
I was told to write a good review to get a good price but then they sold the car out from under me , truth is they are one of the worse but all car dealers are not good , they all have their own corner in xxxx
Small town experience pays off! - jendespain
Love our new Edge!! We intentionally came to Welford Harris Ford because we had a sense that we'd have a better experience and skip the high pressure situation! We were not disappointed! We received a great deal on our trade-in and David and crew made it a pleasant, seamless experience! We highly recommend Welford Harris Ford!
Left the CRV in NC ! - skippy
Found 2012 CRV online Sunday, talked about car with salesman by phone Monday. Was told perfect top to bottom. Told them I would drive 2 hours to pick up car Wenesday morning early so have it ready. Tony in sales agreed he would have it ready. On my arrival Wednesday morning 8am the car hadnt even been washed. Wear bars showing on LF tire. Rusty spots from rock chips on doors and hood. Looked under left rear of car and it had (I counted) 33 strips of DUCK TAPE holding rear air shield under and to the rear bumper. Tony and so called Mr Sales Manager said would put a tire on wash and fix chips but WOULDN'T replace the plastic piece. I call Honda when I got back home and retail price of the plastic piece was $67.31.. I emailed Stearns Ford and told them it was sad that they expected me to pay retail price for a car with mismatched tires and held together with DUCK TAPE !!
Horrible experience - chickadee756
I have taken my 2016 Ford Focus in this service department several times for transmission repair under warranty. After it was replaced I was told there was no guarantee that would fix this common know issue Ford was having with the transmissions in there vehicles. The last time was December 18, 2018 where they again replaced the clutch assembly for there second time and I had it replaced two other times at another dealership. Two days after getting the vehicle back I noticed some problems.
I contacted the Service Adviser (Jessie) and was told that I had to drive the car 800 miles so the computer can learn my driving style. Well the problem continually escalated and I was sitting on the side of the highway with a "Transmission Hot Warning"
So again I dropped the vehicle off at Crossroads Service and was told my Service Adviser was Sterling. . After a conversation with him I said while I was there I had no high beams and wanted to see if he would put a bulb in to see if that is what it needed. I pick the vehicle up later that evening to find a bill that he said he discussed with about diagnostic of $153. I questioned why the charge that high for a bulb. They recommended $1600 worth of work to replace the existing head lamps and some wiring. That is when he said the Technicians spent several hours trying to track down my problem with the light. I never authorized a diagnostic nor signed any paperwork saying to do that. The bill was reduced to half after a lengthy discussion that got very loud and heated. Again they found no problems with the transmission.
Here is the good part .... I left there and went to another establishment where the Service Manager looked at the lights. About 10 minutes went by to find out they didn't plug in my high beams for them to work.
This leaves me the question are they even capable of trying to figure out what is going on with my transmission if they are not able to see that my high beams were not plug into the circuit ???? Makes you wonder ????
TERRIBLE SERVICE PERIOD - Mercury123
Made an appointment to have transmission looked at on a Monday called that evening to check on progress and was told they hadn’t had time to look at the car because it was RAINING WOW.so day two called to check on progress and was told that the guy that does transmission work got stuck on one car and is behind and they still haven’t looked at my car ,I called the manager CHRIS COATES and explained what was going on as expected he said he would look into it the next morning first thing I got a called explaining what the problem might be BUT THEY DO NOT HAVE THE PARTS and it WOULD BE THE FOLLOWING WEEK BEFORE THEY COULD GET THEM WOW it took them three days to tell me that which I had an appointment from the start RUN I MEAN RUN IF YOU VALUE YOUR TIME AND MONEY i was charged $140 for all that trouble and two quarts of transmission fluid.
Sucks - Steve v
Just had my F150 serviced. 2 days later started vacation on Friday Feb 8th. . My truck had to be towed to Ford dealer in Jacksonville Fl. Now Stranded. Called Crossroads. So sorry They said. Call and get it towed. Doesnt have 85 000 miles on it yet. Great FORD product. No help whatsoever vehicle hasn’t been serviced by no one but Ford. Looks like a Toyota sale coming up
Francis is the reason that we purchased from Crossroads Ford - newcarguy
My wife and I had been looking for a new car for her for about 6 months. We had been watching prices and inventory looking for that perfect vehicle. We got to the dealership early and we were greeted by Francis. He took his time to help us find the right vehicle and was not pushy at all. In fact he went out of his way to be accommodating, answering all of our questions and worked to get us the best deal possible. I would highly recommend if you are looking for a new vehicle go see Francis Johnson, he will take great care of you!
dealer experiance - floridaqueen
was amazing NO PRESURE straight talk explained easily and in detail. walked us threw everything set our vehical up with our phones was a pleasure
Excellent Customer Care - univ ford
My husband I were in Durham to take a relative to Duke Medical Center when our service light came on in our 2016 Ford transit 250. We were over 250 miles from home and didn't know what to do. When my husband enter the service department, in desperation, the customer service person told him that it would be 2 days before the vehicle could be checked. Seeing the dilemma that we were in. Ms. Etta Raines, another customer care agent, very graciously stepped in to help. She was very kind, considerate and helpful. Verifying that our vehicle was still under warranty, had the vehicle checked out, told us where we could get some lunch and sent us on our way with the assurance that our vehicle was okay. Sometimes we do, indeed, entertain angels unaware. Ms. Raines is, truly an asset to University Ford in Durham, N.C.
Simply the worst communication between employees - Slava
This is the worst experience ever. I stopped by there because they had promotion. I got some lottery booklet in the mail and it was looks like it worse to come there and check what they have. When I came, one employee explained about promotion and everything, then I had test drive. Finally employee of financial department explained payment options to me. Finally 2+ hours later we are agreed with payments and everything, but thennn another guy from the same financing Dept told me that this price doesn't work with that particular car what I had test drive and spoke with 3 people in that dealership. Finally I waste there 3 hours and got nothing simply because of miscommunication between employees of this dealership. They actually apologized that it happened but appologizes worse nothing to compare wasted time and broken dreams about that car what I had test drive. There is nothing to add.
Harrassed, Lied to and then bribed to shut up - JOSIAH08
Shop Elsewhere! The finance showed up to my house demanding I sign a new contract after he messed up. I was cussed by Sales manager.
Told me low price to get me in. Did not honor price. - CJ
I called on a truck i seen listed. They were close to my home and thought I would deal with a local dealer. I spoke with a salesman named Al Mendez. He said he could do better than the price I seen listed. He told a price. I came in drove the truck. I asked him a few questions and now I realize he evaded answering them. I gave him a credit application although I was going through my credit union. He came back and said everything is good. He gave me the paperwork and the price was different it was much higher than he told me. I asked about the price. He said he could not sell it for what he said.
We had a discussion, then Al went and got the sales manager. I was pressured into buying the truck, and when i said no. He got an attitude. the sales manager asked Al about the price he gave me. Al said he was not sure did not remember. Total B S here. Al misled me on price and super high pressure. I did not buy a truck from them and recommend you do not go to Pittsboro Ford.
General Manager rude - LOve my new Honda!
General Mgr opted to increase offer during negotiations $1,500. Yes increase! Bought my new Pilot today from another dealership $2k less. The GM never had a nice word to say, was a jerk. The sales person was young, new and friendly. Have no idea how he works for this man. I have even written Honda about this horrible experience.
Buying a car is stressful. However, Eric made my purchase... - jenetlinger1
Buying a car is stressful. However, Eric made my purchase virtually stress-free. I was able to complete most of my application online, picked the car, walked in and signed the papers. They gave me a great deal on my trade and my brand new car. Anything I needed, everyone was quick to get. This was the most pleasant car purchase ever.
I agree with the other review. It's difficult as a woman to make a car purchase, I've been to 3 other dealerships and walked out after hours of badgering. Eric treated me like a buyer and friend, verses pulling smooth salesman talk on me like the other guys around town.
If you're looking for a great experience, please go to University Ford in Chapel Hill!
If the don't have what you want on the lot, they'll go find it for you.
A + team!!
Green Ford Inc.