Great stress free experience - Tis123218
Honest quick and easy purchase ira is number one in my book great job financing was easy overall best car buying experience will definetly
Purchase from them again
Top Reviewed Specialists At This Dealership
General Sales Manager
Making the purchase process easy! - TAC22250
We really appreciate that this dealership values the customer. We have worked with Steve Lynn in sales and Sheldon in Finance for our last 3 purchases. They are forthcoming with the pricing, rates and included service. We always feel that we were treated well and they don't waste our time with nonsense. This is a quality dealershio!
Terrible, rude , dishonest - Alex Mcguire
1st of all I’ve never done this and I’m a business owner myself so sometimes these reviews are BS . In this case not so much ; after 3 years of owning our2015 Denali xl we had 8 warranty issue trips to the dealer ( no fault of the dealer ) when we bought the suv they promised we would have a loaner suv similar to the one we bought , never happened . The 2 times we received a loaner it was a Buick. 2 weeks ago our air conditioner went out they did give us a loaner and it was under warranty but again a Buick ? Furthermore the transmission had to be replaced too ( 39,000 miles ) we have a trip planned to Boston meanwhile . The service department rep says no problem we will have a suburban or Yukon for you to drive ! Great ! My wife gets there to get the loaner and the service rep says that’s to far and that we will have to rent a car throughout enterprise. Meanwhile we have to leave in an hour. I would not recommend buying a vehicle here.
Lie and Sell - GotConned
They will sell you a vehicle saying anything. Will not even acknowledge once sale is over and issues are reported. Only buy if you are ready to pay an independent mechanic to thoroughly inspect the car before buying. Do not believe their claims of certification.
Lack of honesty at the dealership - ron
On Thursday January 3rd of this year I called Randy Marion Chevrolet in Mooresville N.C. to inquire about a 2017 Corvette Grand Sport 2LT that was listed on their web site and also on Cars.Com for $55854.00. It and 3 other 2017 Corvettes were listed together, all 4 cars at really good prices. They were heavily discounted I assumed due to they were actually leftover models from 2017, although new they were technically 2 years old. I explained to the sales person whose name was Josh, who I was and my reason for calling, which was to help my son find a Corvette at a good price. When I say help, I do not mean financial help but rather finding the vehicle, negotiating a price, etc. In our first conversation I told Josh that it would be cash up front, no financing, just a straight sell. In the very first conversation Josh told me his dealership was getting 4 2017 Corvettes from a dealership in N.Y. He said it had something to do with the dealership in N.Y. needing a lot of small cars and the Corvettes were part of the trade. He said they expected the cars “any moment”.
I did not keep documented records of the number of calls I made over the next 2 weeks but I probably called Josh 25 or 30 times. I constantly got these answers out of Josh, “I will check with my Manager” or “I will call you this afternoon after our meeting” or “ We expect them in momentarily”, etc. I let Josh know from the start I wanted the car, I asked him several times if he wanted a deposit and I asked in the first couple of days “Who do I make out the cashiers check to?” Another thing I did was e mail my sons drivers license, supplier discount info (he works for Michelin), and Costco membership card to Josh.
In the very first conversation I asked him what would be the “out the door” price. He told me he could not give that until the car arrived. I pressed him by asking what “add on” prices do you have such as dealer processing fee, prep, etc. He said there were 2 “add ons” and I do not remember the exact amounts but I think it was $799.00 for dealer admin fee and $990.00 for some sort of clean up fee. I questioned that & he said there was no way around that and every car on their lot had that fee on it. I then asked him to just give me a “ball park” guess and he said “You are looking at out the door for $61000.00”. I told him that was fine. The 2nd or 3rd day I told him my son had changed his mind & wanted one of the other Red 2017’s, the GS 3LT, which was a little cheaper. The 2LT was listed at 58479.00 and the 3LT was listed at $55854.00. Based on what Josh had told me about the “ball park” price of the 2LT being $61000.00, I knew the 3LT would be approximately $59,000.00. After getting the “ball park” price at the beginning, I didn’t really worry too much about the price but I did inquire several times about if he had gotten the “final” out the door price and Josh kept telling me how he could not get a price till the car arrived. Then one day he wasn’t there and I talked to a gentleman called Levi. I explained my situation and he assured me Josh would let me know when the car arrived. Later that day I called Josh again and he told me that someone who was “handling the N.Y. cars” was out due to water pipe problems at his home and he would be back in to work the next morning. Josh was apologetic and said “This isn’t how we do business”. The next day came and the gentleman did not come to work, still having water problems so Josh still had the excuse that until that man came into work his hands were tied.
Again, as I have already stated, I did not document but I would do things like have a conversation with Josh in the morning, he would tell me he would call me back “after their meeting” and I would tell him I was going to stay at home so I could take his call and did he call? I recall him calling me back ONE time and probably failing to call me back EIGHT or TEN times when he promised he would. It was always an excuse of he was waiting to talk to the Manager or a person didn’t come into work due to frozen pipes or the cars whereabouts are unknown.
In one conversation Josh mentioned that “the 2017 Corvettes” had a waiting list of people wanting to buy them. That was a red flag for me and I pinned him down and said “You do have my name on the Red 3LT don’t you?” And his answer was “Oh yeah, when it rolls in, you will be my first call, we’ve got a persons name on each of the 2017’s.”
I think my son felt I might be wasting my time to continue to deal with the poor service I was getting and also not being able to come up with the whereabouts of the car but I kept telling him that Josh seemed to be telling the truth and we just needed to have patience, because in the end he would have a “new” 2017 Corvette at a really good price. About 2-3 weeks into this fiasco I told Josh I would leave him alone for a few days if he would call me immediately when the car arrived because he kept saying it would arrive “anytime”. He assured me he would and I told him I was taking him “at his word”. I didn’t call him for maybe a week and a half and my son told me this past weekend that the 2017 Corvettes had all been removed from their website! I call immediately yesterday (Monday) and Josh said “Yeah, those were all taken to our Statesville location. You will need to call them to check on them.” At the time, I thought I wasn’t really hearing what I was hearing. I thanked him and then I checked the Statesville location. They do have 2 of the 2017 Corvettes but NOT MINE. It is not at Statesville, not at Mooresville, so where is it?
It was advertised for $77680 MSRP with a selling price of $55854 by Randy Marion and Cars.Com. I have the Serial number 1G1YZ2D76H5115253 and I’ve seen the Car Fax on it.
I am 68 years old. I have always been a “car guy”, I love cars and trucks, I love dealing on them, cleaning on them, driving them, reading about them, etc. And I have always been a “Chevy guy”, love Chevrolets. But I have NEVER been treated this way before.
Imagine all of the money and time spent by the Randy Marion dealerships on advertising, and the even bigger amount that General Motors spends on advertising and to think that a customer would call and tell the sales person he wanted a car that was selling for roughly $60,000 and the customer had the cash, wanted to put a deposit down and he gets “put off” for weeks and finally is told “Yeah, they went to the Statesville dealership, you will need to call them”, and then the car just disappears into thin air.
I was persistent in pursuing this car. I was respectful each time I called, I was not rude. I did not get mad or irritated mainly because I thought I was being dealt with honestly. But honesty apparently is not part of the Randy Marion experience.
Broke my factory key - Lori Mc
I went in on Dec 20th to get a simple oil change done. Handed my factory key to someone in service then proceeded to wait in their lounge area. About half an hour later the service manager came to see me. I thought everything was done and I was ready to check out. Not the case....he came to let me know that my key (which was only 2-3 years old) was broken. He said they just turned it in the ignition and it broke in several pieces. WTH???? I didn't hand them a key that was faulty. (I'm guessing someone dropped it or ran it over). They didn't even start with my oil change at this point. Never apologized-just stated that sometimes this happens. No offer to get me another key. I was under the weather (just got back from Dr. with a sinus infection) so didn't feel like arguing right then and there. Checked out and paid for my oil change. Called several times and was transferred to different people. No one offering to pay for another key. They offered to program the key free but would have to pay $91.00 for another key. To me this is UNACCEPTABLE! Called Corporate and left a message with Rhonda. She called back that night. Seemed very concerned and stated not worth getting bad publicity over a key. I thought everything would be taken care of and she told me that she would call the next day. Tomorrow will be 1 week!! I have left numerous messages for her and have not heard back. I will wait another day-making it a full week and if I do not hear back-I will proceed to contact the BBB.
Friendly does not stand behind the product or deal. - Disappointed
Friendly Chevrolet in Albemarle NC is anything but friendly. This is my experience. I saw online a very pretty Z28, which my wife and I went to look at. It was the Saturday before Labor Day. Usually dealerships are very busy around Labor Day. 'Friendly' Chevrolet was not busy. That should have been the first clue. In fact we were the only customer that day. We liked the car in the very short test drive. They made it very clear that they didn't want to be there. As we were being rushed through the deal, I said my number was $400 per month. Of course that would not work, so I said $420. These guys must have studied common core math, because to them $420 equals $424 and change. In the rush, I reluctantly agreed. I should have protested then. I thought about it, I guess hindsight is 20/20. As soon as the papers were signed we ushered outside and the doors locked behind us and it was mid day, not even 2:00. We were not shown anything about the car. Nothing. It would have been nice to know about the radio. Every other dealer where I have bought cars at least shows about the radio. Nope. Not even about the brakes. This car has the ceramic discs, pretty unique brakes. Nothing was explained. I drive it 75 miles home. Quite the rough ride. Firmer than I expected, a little disappointing. We get home and I set in wash, clay and wax. The car needed detailing. I expected a more for a car with 1685 miles. While washing, I find that the front left fender flare is loose. The fender flare is peeling loose on this nearly new car. I guess their service department missed it while they were washing it and during the inspection, and by the sales people. I text the salesman, no response. Why weren't there any customers? Back to the loose fender flare, I am very disappointed. Well this starts me researching and worrying. What else is going to go wrong on this highly specialized car. Lots of expensive fixes? I was the last person there on Saturday so I'll be the first person when they open on Tuesday (the next open day) and ask for the deal to be cancelled. I waited three hours for the boss to show up, must be nice to work whatever hours you want. I had to take a day off for this. Canceling the deal should be easy. None of the paperwork had been processed. All the big dealers give three days...wrong. We had put too many miles on it. How many miles' 184 miles. Less than 200 miles and that was too many to cancel the deal. If you expect a dealer to stand behind their product, look elsewhere. Oh they offered for me to buy more warranty. I think they got enough of my money. And they offered to fix the fender flare under warranty. To be fixed by the same service department that missed it it in the first place. Nope. So, I left a very disappointed customer. I'll never go to 'Friendly' Chevrolet again. I'm not against Chevrolet. Just that dealer.
Although I am happy with my car, I cannot say I am really... - planetcoffee
Although I am happy with my car, I cannot say I am really satisfied with this Dealer. My salesman was not very knowledgeable. When I was told a Ford Expedition drives at 27 miles to the gallon, I knew right away that he had no idea about the vehicle. I found it very frustrating that I could not get a real Yes or No answer to any of my questions. The vehicle I bought was used and I was only given 1 key and 1 key fob. I was told they would call the original owner to try to get the key. As I figured that was unsuccessful. I was told by my salesman to just go to Homedepot or Lowes and get a key. I did this to find out that it cannot be programmed. I told the salesman this after it was unsuccessful and he basically told me to try again. I decided not to deal with the salesman can call the manager. It took 2 days to get a return call. All I wanted to know is if I could come in and get a working key. Again I could not get a Yes or No answer. I tried calling the manger back and left another voicemail. It is now day 4 and still no return call. On top of all this the key fob they gave me did not work. I replaced the battery and that fixed the problem. My guess is that they knew this before giving it to me. Something as simple as a key has made me decide not to recommend this dealership. I will not recommend this dealer to anyone I know. I will not be coming back to buy another vehicle again. If they would have just said, go buy your own key as we only give what we have, that would have been fine. Instead they gave me the wrong information and I do not believe there is any excuse for someone to not return a call. To me, that is just poor customer service.
i would recommend this dealership to anyone and everyone.... - norma
i would recommend this dealership to anyone and everyone. they are very friendly and very customer service oriented. i left there feeling that i had made many friends. i took my 2000 pontiac grand prix in for service and then decided to purchase a new 2004 grand prix. from the service department to the sales department everyone was great! mr mays, the owner is never to busy to talk with you and make you feel welcome. if you are in the market for a new or used vehicle, they are the best in the business, i would recommend giving them a try!! norma howerton/proud grand prix owner
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