Awesome service department - jennyh
I am a firm believer that the customer is not always right. And in this case as the customer I was wrong, yet everyone was so polite and helpful. I could have not asked for better service. Would recommend to anyone and will definitely use again.
Top Reviewed Service Specialists At This Dealership
An at ease experience. - Shoni37
My experience at Hendrick auto dealership was a great one. I came here to sevice my 2012 Chevy Cruze and met with Trayvon. My repairs were way beyond my pocket so I inquired about trading in my car. I was reffered to Evan, who was very sweet, JJ was very helpful, and Abdul was remarkable in getting me into a new car. I would truly recommend coming here to buy a car. At no point during my buying experience did I feel neglected.
service Tahoe - flamingo girl
LBJ has the most friendly and knowledgeable staff. Never have a problem with getting my Tahoe serviced and cleaned. And they always remind me when service is needed.
S Hoagland review. - Chevyfan44
Prompt, friendly service in a clean, comfortable facility every time. The service advisors go out of their way to answer any questions. Any issues that may arise are handled in a satisfactory manner.
Great people! - Llandis
I feel like I am part of chev family. Love the people there always great and fast with repairs. I bought three new autos great both times
Poor service after the sale. - SPenn
Sir Walter was very helpful and friendly, until they got my money. I purchased a new truck a couple weeks ago and decided to detail the truck this past Saturday (it's been under a carport most days since I purchased it), so I pull it into my garage underneath fluorescent lights, wash it and dry it off. While drying it I noticed several pieces of debris in the paint. Then I notice a few dull spots where it has been sanded and buffed, with some still having sand scratches. So I begin to wonder if it has been repainted, and why I was not informed of it before the purchase. NC state law requires a dealer to report in writing and damage that exceeds 5% of the purchase price, and anything less has to be told to the customer if asked. After attempting to call the salesperson I purchased from multiple times with no response, I finally got a hold of the service dept. to find out if any repairs were on that vehicle and they said nothing was found. I then told them about the debris in the paint and the sand scratches/buff marks and was directed to a sales manager that said I need to bring it to the service dept. for them to inspect it. So I scheduled a time, took off work, and drove 80 miles to the dealership, only to be told they do not have a body shop and I have to take it to another dealer. The closest one to me they said is 140 away from them (about 60 for me). Now I'm sure the sales manager I spoke with knew they did not have a body shop yet they had me drive all that way without even an apology. I can get it repaired at a local body shop that does new car warranty work weekly, but they said no it has to go to another dealer. They did not even offer to contact the dealer in question and explain the situation or schedule an appointment. I asked them if they could at least provide an extended warranty on the paint as the it has been sanded thin in some spots and could be an issue down the road, they said all they could do is contact Chevrolet and see what they say. I'm holding my breath on that. We'll see what they decide and if it's favorable I'll report back and share.
Service department lies - lividlib
We took our car in for recall work. We caught them in many lies. We ended up taking the car to another dealership's service department. It was proven there that either they did not do the work at all or they put in faulty parts.
This Speaks for Itself - gsfowler70
My current new car is the fourth CR-V I have purchased from Boyd Automotive. Accociate Seamon Rice has sold me each of these cars. I like Honda CR-Vs, Seamon Rice is honest, knowledgeable, and friendly (have known him for a quarter century. Also Boyd Automotive has reliable service of your automoble.
Repairs left my daughter stranded - stevep
My daughter was coming home from school and her car broke down. Don Bullock service department made repairs and charged her $238. The car broke down 30 miles south on I-95 putting my daughter in danger on the interstate. I towed her vehicle home and was told the repairs would need to be done again because the problem was more extensive than the parts they changed. I have asked Curt the service manager for help and he offered none. DON'T PUT YOUR FAMILY MEMBERS IN DANGER. DON"T USE THEIR SERVICE DEPARTMENT
The service has been outstanding and the people are... - AGhost
The service has been outstanding and the people are friendly. I consider myself fortunate to be able to deal with folks that treat you like more than just a dollar.
I have always received the upmost respect and courtesy... - joannpumpkin
I have always received the upmost respect and courtesy from Tim Wilder & Mr. McLeod. Tim keeps me informed and while their for service, I find my sale person, Mr. McLeod and he always recheck to see if thing are moviing smoothly with my Malibu. They have a comfortable waiting area, and if service is to be longer than expected the get me a rental. I rate this company with A+