Awesome! Again! - William Allen Sutter
Just bought my second car from Dunn Benson Ford. I highly recommend them. From my sales person, Corey Rivera, all the way to pulling out of the parking lot it was smooth sailing.
Kristi in service is always so helpful a GREAT EMPLOYEE!!!!! - Redmilk1028
Kristi in service is always good to work with. She always has my best interest in mine when helping out. Thanks you for always keeping the customer first.
Insulted by Sales Manager - Atengowski
As a single mother looking to buy by myself, I was negotiating with salesman. When they didn’t like my counteroffer I was approached by Sales Manager Darrell Brown and was insulted by asking if I “knew how to do basic math”. This would have been the 3rd vehicle I purchased from this dealership if not for Darrell Brown’s kindly attitude toward the single woman. Thanks Darrell!
Great experience! - TerryG
What a pleasure it was working with Brett Davis at Capital Ford! He helped me get just the car I wanted from Wilmington! I am very happy with my vehicle!
On January 4, 2019 I Purchased a Ford Fusion from Classic Fo - Ginny S.
I Purchased a beautiful metallic silver 2018 Ford Fusion from Classic Ford of Smithfield North Carolina on January 4, 2019. My sales person was Lou Bain and he was a very friendly and courteous salesman. Lou spent most of the day with me And he went the extra mile in helping me look at cars, make my decision and take care of the necessary details and paperwork involved in purchasing this vehicle. Lou did everything he could to answer all my questions and to be sure that I was 100% satisfied when I left the dealership! If you are thinking about buying a car at classic Ford I would really suggest that you ask for Lou Bain! Thanks so much Lou!! Jake McCormick was the young man that helped me decide on the policies that I wanted to purchase for this vehicle. Jake also was very friendly, courteous and extremely knowledgeable about the policies and all the paper work! . I had a lot of questions, and at times I became overwhelmed by all the choices, but Jake took his time and explained as many times as I needed him to. Thank you to you and Jake also!!
Bought a used 2013 F150 Lariat 4x4 - F150 Happy Camper
Great service during the buying process. I bought long-distance and flew in to pick up truck. I enjoyed working w Lee, Luke and the team.
Only glitch was my original inquire got dumped into their spam email folder. The inquire was from CarGurus.com. I had to call to get their attention after a week of not hearing from them. After that, it went great.
Great communication via text and email. Loved the free CarFax and documentation on their site.
I was able to see the past service records and that the truck was serviced every 5,000 at Crossroads. Seeing the past service records sealed the deal for me.
Pickup of the pickup was fun. ;-) Only item that needed attention was the truck was mis-aligned somehow and it was missed on the their pre-inspection. But it wasn't a big deal as the service team jumped all over it and had it fixed while I had a cup of coffee - or three. After a couple hours of repairs, coffee and paperwork* - I was on my way home with a spiffy new (old) truck. Very happy camper!
I would buy again from Crossroads in a heartbeat.
*Be patient if buying out-of-state. The title paperwork can be daunting for some states. One paperwork surprise was that Crossroads asked me sign a document indicating I had read the CarFax That was a neat detail. I had been to a couple other dealers and they treated the CarFax as an evil document that I had to pay for or get on my own. Not so with Crossroads - they provided it free and made sure I saw it! Amazing.
Horrible experience - chickadee756
I have taken my 2016 Ford Focus in this service department several times for transmission repair under warranty. After it was replaced I was told there was no guarantee that would fix this common know issue Ford was having with the transmissions in there vehicles. The last time was December 18, 2018 where they again replaced the clutch assembly for there second time and I had it replaced two other times at another dealership. Two days after getting the vehicle back I noticed some problems.
I contacted the Service Adviser (Jessie) and was told that I had to drive the car 800 miles so the computer can learn my driving style. Well the problem continually escalated and I was sitting on the side of the highway with a "Transmission Hot Warning"
So again I dropped the vehicle off at Crossroads Service and was told my Service Adviser was Sterling. . After a conversation with him I said while I was there I had no high beams and wanted to see if he would put a bulb in to see if that is what it needed. I pick the vehicle up later that evening to find a bill that he said he discussed with about diagnostic of $153. I questioned why the charge that high for a bulb. They recommended $1600 worth of work to replace the existing head lamps and some wiring. That is when he said the Technicians spent several hours trying to track down my problem with the light. I never authorized a diagnostic nor signed any paperwork saying to do that. The bill was reduced to half after a lengthy discussion that got very loud and heated. Again they found no problems with the transmission.
Here is the good part .... I left there and went to another establishment where the Service Manager looked at the lights. About 10 minutes went by to find out they didn't plug in my high beams for them to work.
This leaves me the question are they even capable of trying to figure out what is going on with my transmission if they are not able to see that my high beams were not plug into the circuit ???? Makes you wonder ????
Prompt, and efficient - Rdavis7703
As always, the service here is friendly and prompt. Car is always ready when promised, and if there may be delays they let you know up front.
Francis is the reason that we purchased from Crossroads Ford - newcarguy
My wife and I had been looking for a new car for her for about 6 months. We had been watching prices and inventory looking for that perfect vehicle. We got to the dealership early and we were greeted by Francis. He took his time to help us find the right vehicle and was not pushy at all. In fact he went out of his way to be accommodating, answering all of our questions and worked to get us the best deal possible. I would highly recommend if you are looking for a new vehicle go see Francis Johnson, he will take great care of you!
2013 fx4 truck - James r
Drove truck to service department for small tic in top of engine they told me it was cam phasers and it would be 2800.00 and 1 week to repair truck sets in their shop for 5 weeks they tear it down and install parts then put it back together only to tell me that now the engine has a bad knock in the bottom of the motor ( truck was driven there with no problem but slight tick and no knock) so they go back and check engine and tell me I need a new one and there is nothing they can do to the tune of 8-9000 dollars when it was their fault. The general manager did not have the common decency to speak or meet with me. Will have to go after them in court.
Service Team - DogMom
Fabulous customer service! Needed to keep my car a little longer than expected, Donny had a loaner ready for me. Zero disruption to my schedule.
Excellent Customer Care - univ ford
My husband I were in Durham to take a relative to Duke Medical Center when our service light came on in our 2016 Ford transit 250. We were over 250 miles from home and didn't know what to do. When my husband enter the service department, in desperation, the customer service person told him that it would be 2 days before the vehicle could be checked. Seeing the dilemma that we were in. Ms. Etta Raines, another customer care agent, very graciously stepped in to help. She was very kind, considerate and helpful. Verifying that our vehicle was still under warranty, had the vehicle checked out, told us where we could get some lunch and sent us on our way with the assurance that our vehicle was okay. Sometimes we do, indeed, entertain angels unaware. Ms. Raines is, truly an asset to University Ford in Durham, N.C.
Simply the worst communication between employees - Slava
This is the worst experience ever. I stopped by there because they had promotion. I got some lottery booklet in the mail and it was looks like it worse to come there and check what they have. When I came, one employee explained about promotion and everything, then I had test drive. Finally employee of financial department explained payment options to me. Finally 2+ hours later we are agreed with payments and everything, but thennn another guy from the same financing Dept told me that this price doesn't work with that particular car what I had test drive and spoke with 3 people in that dealership. Finally I waste there 3 hours and got nothing simply because of miscommunication between employees of this dealership. They actually apologized that it happened but appologizes worse nothing to compare wasted time and broken dreams about that car what I had test drive. There is nothing to add.
Told me low price to get me in. Did not honor price. - CJ
I called on a truck i seen listed. They were close to my home and thought I would deal with a local dealer. I spoke with a salesman named Al Mendez. He said he could do better than the price I seen listed. He told a price. I came in drove the truck. I asked him a few questions and now I realize he evaded answering them. I gave him a credit application although I was going through my credit union. He came back and said everything is good. He gave me the paperwork and the price was different it was much higher than he told me. I asked about the price. He said he could not sell it for what he said.
We had a discussion, then Al went and got the sales manager. I was pressured into buying the truck, and when i said no. He got an attitude. the sales manager asked Al about the price he gave me. Al said he was not sure did not remember. Total B S here. Al misled me on price and super high pressure. I did not buy a truck from them and recommend you do not go to Pittsboro Ford.
General Manager rude - LOve my new Honda!
General Mgr opted to increase offer during negotiations $1,500. Yes increase! Bought my new Pilot today from another dealership $2k less. The GM never had a nice word to say, was a jerk. The sales person was young, new and friendly. Have no idea how he works for this man. I have even written Honda about this horrible experience.
2005 Jeep Wrangler X - Mister
Found Jeep online and made offer, then started the 3 hour drive to Kenly. Listing was spot-on, plus it came with a soft & bikini top that wasn't mentioned in the listing! Joe H. and Lee were pleasant to work with and were not pushy. Couple days later, Joe followed up with email to see how we liked the Jeep and to me this proves Kenly Ford is focused on customer satisfaction even after they seal the deal. Will definitely keep them in mind for future purchases!
I have been a customer of Lee Motor Company for many... - crussell3
I have been a customer of Lee Motor Company for many years having purchased six new or used vehicles and have been totally satisfied with their entire staff. I have always been treated with respect and fairness from the Sales staff to the Service Department staff. I will continue to conduct my business with Lee Motor Company as long as this is true. Not only have I received excellent service for both my vehicle's, I have always been greeted by everyone with courtesy and appreciation for my business up to and including Mr. John Lee who made it a point to personally speak to me thanking me for my business and offering his personal help. I received this same courtesy from Tim Varnell and Larry Lassiter all on my most recent visit for service to my vehicle.
Buying a car is stressful. However, Eric made my purchase... - jenetlinger1
Buying a car is stressful. However, Eric made my purchase virtually stress-free. I was able to complete most of my application online, picked the car, walked in and signed the papers. They gave me a great deal on my trade and my brand new car. Anything I needed, everyone was quick to get. This was the most pleasant car purchase ever.
I agree with the other review. It's difficult as a woman to make a car purchase, I've been to 3 other dealerships and walked out after hours of badgering. Eric treated me like a buyer and friend, verses pulling smooth salesman talk on me like the other guys around town.
If you're looking for a great experience, please go to University Ford in Chapel Hill!
If the don't have what you want on the lot, they'll go find it for you.
A + team!!