Bruised Spirit Healed by Crown Ford - rkinlaw7
BRUISED SPIRIT HEALED BY CROWN FORD
WOW, and did I say WOW---In the military we called it about face, in less fortuitous events to save lives, we may call it a retreat. Some may say I don't believe in reversing a decision/statement. However, it is a unbalanced/unsymmetrical vehicle that does not have a reverse gear. Reverse is there for a reason, and having said that, I want to amend/update my review a few days ago that stated I was disparaged with Crown Ford Sales Dept. Yes, at that time I was very emotional, and apprehensive, however the General Manager has reached out to me to repair our association. I am now not only forgiven, and forgiven for my negative emotional response, but feel that by showing this benevolent and generous disposition that it has given me great faith in CROWN FORD once again. I bought my first FORD and my 2nd FORD Truck from CROWN and hope to continue buying Ford's from them in the next near future. My appreciation and very grateful thanks to the General Manager Brian McCulley and his staff at CROWN Ford. I am very IMPRESSED with Brian, for assisting me with replacing the cracked windshield in my Platinum Truck and for another forthcoming assistance with the truck that he did not have to agree to complete. WOW, again did I say WOW.....this is real teamwork.
Top Reviewed Specialists At This Dealership
Sr. Sales Consultant
Treated us great! - Titusandnakachi
Very polite and a great experience. We were treated with respect and very friendly. Keith was a great salesman. He had much knowledge of the vehicle! We look forward to enjoying our new ride! Thanks
Top notch sales and customer service - Joseph D Hunter
I've purchased 7 vehicles from this dealership over the years. They're my first, and last stop to shop. No sales tower, no DOC fees.
Outstanding Service! - B.D
I have a very difficult schedule to work around and therefore require a lot of electronic communication (vs coming into the dealership). Mr. Julian London was the recepient of my initial electronic communication, and we could not be more thankful! He is incredibly responsive, very respectful, knowledgeable, and customer focused! We stopped by the dealership to look at a car, and it ended up not being exactly what we were looking for, so instead of giving up (like many dealerships would), he kept working with us and the end result - a much nicer car than we ever thought we could be in for the payment we were looking for - so we are ecstatic with our Lincoln MKX! We also had the pleasure of meeting Scott who was very genuine and ensured our visit met our expectations - which it far surpassed! Again, we could not be more happy and excited about how easy this car buying process was, and the car we drove away in! Will definitely be back when it’s time to upgrade our other car and would recommend to anyone looking for a vehicle!
Kristi in service is always so helpful a GREAT EMPLOYEE!!!!! - Redmilk1028
Kristi in service is always good to work with. She always has my best interest in mine when helping out. Thanks you for always keeping the customer first.
In and out fast - Gregoryblack
Sailsman did not try and drink my blood or keep me in the office to run me down like so many other dellerships do. I will definitely go back to this place again
Buyers Beware Updated and A happy buyer - SeraNikole
So if your reading this feel free to read my first post for the details of my problem. The dealership immediate contacted me after seeing my feeling of the way I was treated. I want to say I was blown away by the help they offered me. Their computers where down when I brought my car in but they had already arranged for my jeep to be sent to the jeep dealership. They set me up with a rental with a full tank of gas and I was in and out of picking that up in less then ten minutes. Two days later my jeep was not only returned to me fixed but T.J even drove it to my job to switch cars so I did not have to miss work. This company is very considered by how they treat their customers over the long haul and they have completely redeemed themselves in my book. This is by far the best encounter I ever had in a dealership.We will be back. I also want to take the time to say publically T.J was amazing for all three of my sales and he always works very hard to help us out he has shown me through this all I was never just a sale to him because over six years and now three cars he has always went to great lengths to provide the best customer service around. This is a man who truly loves his job and wants to make his customer a life long customer. Thanks again T.J and Bear for turning my frown upside down!!!!
The Crossroads Team - mwarrior26
The Crossroads FV Team fixed all of my issues (recalls, new tires, oil change, and warranty problem) quickly and kept in touch with me during the entire process. Everyone was friendly and made it easy to conduct business.
On a Friday afternoon - Kathy G.
On Friday’s people are ready to go home after a week of work and dealing with the public. But at Chanpion Ford I was not made to feel this way! Everyone I encountered was friendly and helpful. They went above and beyond to service my vehicle and make sure I got home safe!
Small town experience pays off! - jendespain
Love our new Edge!! We intentionally came to Welford Harris Ford because we had a sense that we'd have a better experience and skip the high pressure situation! We were not disappointed! We received a great deal on our trade-in and David and crew made it a pleasant, seamless experience! We highly recommend Welford Harris Ford!
Buyer - Ry_ash
I recommend anyone buying a used or new car or SUV to go to Crossroad Lumberton Ford, friendly customer service. Sale Person Chris “Tiny” Burns
dealer experiance - floridaqueen
was amazing NO PRESURE straight talk explained easily and in detail. walked us threw everything set our vehical up with our phones was a pleasure
Harrassed, Lied to and then bribed to shut up - JOSIAH08
Shop Elsewhere! The finance showed up to my house demanding I sign a new contract after he messed up. I was cussed by Sales manager.
Simply the worst communication between employees - Slava
This is the worst experience ever. I stopped by there because they had promotion. I got some lottery booklet in the mail and it was looks like it worse to come there and check what they have. When I came, one employee explained about promotion and everything, then I had test drive. Finally employee of financial department explained payment options to me. Finally 2+ hours later we are agreed with payments and everything, but thennn another guy from the same financing Dept told me that this price doesn't work with that particular car what I had test drive and spoke with 3 people in that dealership. Finally I waste there 3 hours and got nothing simply because of miscommunication between employees of this dealership. They actually apologized that it happened but appologizes worse nothing to compare wasted time and broken dreams about that car what I had test drive. There is nothing to add.
Told me low price to get me in. Did not honor price. - CJ
I called on a truck i seen listed. They were close to my home and thought I would deal with a local dealer. I spoke with a salesman named Al Mendez. He said he could do better than the price I seen listed. He told a price. I came in drove the truck. I asked him a few questions and now I realize he evaded answering them. I gave him a credit application although I was going through my credit union. He came back and said everything is good. He gave me the paperwork and the price was different it was much higher than he told me. I asked about the price. He said he could not sell it for what he said.
We had a discussion, then Al went and got the sales manager. I was pressured into buying the truck, and when i said no. He got an attitude. the sales manager asked Al about the price he gave me. Al said he was not sure did not remember. Total B S here. Al misled me on price and super high pressure. I did not buy a truck from them and recommend you do not go to Pittsboro Ford.
Mark was up front and honest about the price of the truck... - 69nappy
Mark was up front and honest about the price of the truck and worked hard to find what I wanted in A timely manner. No high pressure selling and he took the time to explain everything to me. He did what he promised!
Crown Ford Fayetteville