weekend tire repair - daniel1946
I was an un-scheduled walk in this morning. Tim worked me into his busy plans and got the tire fixed . I have been using them for many years. Worked with Tim. Great job.
Going above and beyond - Dave
While traveling out of state my daughter had a car issue and needed help. I found Discovery Chevrolet online and spoke to Tyler, which was close to closing on a Friday. I explained that my daughter needed to replace her rim and tire,, since my daughter wasn't at the dealership. Tyler went "ABOVE AND BEYOND" calling me 2 hours after closing with updates on how he can help. Tyler took the time to help someone in need that he had never met or had stepped foot in their dealership. That says a lot about a person and the type of dealership he works at. It was comforting as a parent and to my daughter traveling away from home. I highly recommend Tyler and Discovery Chevrolet Buick GMC!
Great customer service - Willi, jack123
Staff displayed customer excellence and have attention to my needs. I visited the service department and ended up purchasing a new car. I was very much satisfied.
Professional and courteous. Very helpful - Mark Thompson
Shop fixed my old 98 bonnie back on the road.Josh was on top of the job called kept me informed and got her done.They always service my 14 silverado and have treated me excellent .No problems ever.
BEWARE !! - Jeff Lominac
We will never take a car back to Earnhardt’s to be worked on! Was told that numerous things were wrong with my car and was given an estimate to fix including parts and labor of $6,500-7,000. Took my car taken to a nearby garage and the TOTAL bill was $450! After talking to other people, I have heard the same type of stories. A large part of the cliental for service work at Earnhardt’s is older people and I wonder how many of these people have been taken advantage of!
All the work that Mack Brown did on my car wound up... - jackwilkin
All the work that Mack Brown did on my car wound up having workmanship problems, which were in some cases documented by other dealers and mechanics. The first work I had them do was replace the fuel pump. They replaced the fuel pump and supposedly cleaned out the gas tank as I instructed them. We kept having strange problems with the car cutting out as if losing fuel. We took it back several times but could not get them to fix it. The last time we took it up it sat for a month. When I called for a status he indicated that he had not had time to work on it. I left it there so he would have more time, and after two months they called me up asking what I wanted them to do with the car, to which I replied “Fix the car.” We went up to find the tires flat and the battery dead in the parking lot – these people did not look at this car for three months! I finally had someone else work on it and they took the gas tank off and found it full of rust and dirt and it was clogging the fuel pump filter. Apparently the service people did not clean out the fuel tank when they replaced the pump. We replaced the tank and fuel pump and the car runs fine.
In another case I had them replace the transmission. I took the car to another dealer to see why the car shifted funny and they found that Mack Brown had installed the wrong screws in the transmission case and had stripped the metal holes in the case. They had also left off a bracket that helps hold the transmission in place. I paid for it to be fixed and never was compensated by Mack Brown.