Paint blemish - golfdolls
Jim Moody took care of the paint problems on all 4 doors of my 2015 Escape. I very thorough job done in less than 45 minutes. Very courteous and kind. We have purchased 3 vehicles from this dealership since 2005. They include a 2006 Mustang GT, a 2012 Mustang Premium and a 2015 Escape Titanium Edition. A great dealership. Jim is a class act.
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Purchase of New Escape - John4872
I ordered a custom 2018 Ford Escape Titanium and Love the car it is an awesome to drive so full of pep with the Turbo Engine..Actually I ordered the car last year to be in by Christmas..Due to a simple mistake with numbers the incorrect color came in and I was set on the color I ordered...so the Dealer immediately reordered the one I wanted it took a long time coming in but actually the timing was perfect for me and so glad I waited for it to come in...My first Escape was 2012 and loved that car wanted another one so sold it to individual at a great price (they hold value). Curtis Bellegrante the Fin mgr helped with the transfer to my buyers and got me a great deal on my new vehicle..I highly recommend this home town Dealer. Service Dept is great hardly any wait. Sales people very helpful and they do deals...
Warranty work on 2015 Mustang - Big Kevin
I purchased a speciality Roush Mustang from another Ford Dealer because Jones Ford does not sell Roush Mustangs. My car developed problems with rear view back-up camera and a noise in the performance package brakes. I made an appointment with service writer Michael W. and everything was going well until I arrived at the dealership for the service work. It was clear from the get go that Michael was not going to do anything about the two problems I brought the car in for. The initial service repair work order did not have any mention of the camera or brake problem so Michael had to hand write them after I brought it to his attention. He did have a door latch recall completed but the rear view camera and brakes were a different story. Michael went into the standard line of NO. " Sorry the camera worked fine when we tested it and no noise from the brakes. No repairs made." It went down hill from there with a piss poor attitude. Not really sure why Michael did not want to help but I would not recommend him for any warranty work.
Just to complete the story. I called my Jones Ford sales contact Tim Phillips , who put me in contact with the big boss. Big boss asked me to return the car for a recheck and maybe leave it overnight. No problem.
The rear view camera was properly diagnosed and replaced under warranty. The service writer the second time was James McCall. He was helpful and spot on trying to help. He showed me the service record for the proper way to check the rear view camera and a fault code was indeed found the second visit. James McCall will be my go to man as fair as service writers.
I had to return the Mustang to the Ford Dealer where I purchased it to have the performance package brakes replaced as per the guidelines of TSB 15-0030.
Jones Ford is my hometown dealership as I currently own 7 Ford vehicles ( Trucks & Vans) for my company purchased from Jones Ford. When it is time for me to order my next Mustang I will give Jones Ford and Tim Phillips first crack at the sale.
No way to run a buisness - Rayburn E
I run a business that requires the vehicle to be in the road daily. The service department understood this. They needed to order pats for a required recall so they scheduled me for this past Thursday and told me they would need about three days to do the work on the recall and an issue with the Pinion. Today, Tuesday I call to get the status of the vehicle. They tell me it just got in the shop and they need to order the parts for the recall. Don't use them they are very poorly run. I can understand that people make mistakes but they could have called Thursday and told me, so I could get the vehicle on the road until they had the parts. I am still trying to get with the General Manager but he seams to be always out of the office.
2017 F150 purchase. - Jlarrymayfield
I went to this place to purchase a new 2017 ford F150 they wanted to lowball me on my trade and pay full price for their truckI found a dealer in Atlanta, Hennessey Ford. I found a nicer truck than SF.tI did the deal over the phone and through emails and saved about $6000. I was also able to purchase a 96 month 100,000 mile warranty for just $1900. Out the door with warranty 45k. Deal @ SF w/o warranty 51k. make the Drive to Atlanta and save thousands.ask for Jacky Liu or Lee Newton. you'll be glad you did.
My overall experience was so bad that there isn't enough... - cassw71
My overall experience was so bad that there isn't enough room for everything to be put on here. Summary would be that the service dept. doesn't know how to work on cars or keep from damaging them while they are working on them. FRAUD would be the first word to come to mind. Don't take your vehicle there, you would really regret it.
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