Got it right! - Port city 1
After two attempts and $1,000.00 in repairs on leaking rear window, service department decided to call on the body shop manager Jim Moody to ask his opinion. Jim immediately assessed and diagnosed the problem and imolemented the solution at no charge. As a bonus he replaced a rear tail light for me at no charge. His attention to detail and outstanding customer service has made me a fan.
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This dealership is excellent! - Barb49
This dealership is where everyone should go when buying a vehicle. The staff is awesome and you don't feel pressured to make a decision on the spot to get a specific price. They treat everyone the same and know the true meaning of customer service.
Warranty work on 2015 Mustang - Big Kevin
I purchased a speciality Roush Mustang from another Ford Dealer because Jones Ford does not sell Roush Mustangs. My car developed problems with rear view back-up camera and a noise in the performance package brakes. I made an appointment with service writer Michael W. and everything was going well until I arrived at the dealership for the service work. It was clear from the get go that Michael was not going to do anything about the two problems I brought the car in for. The initial service repair work order did not have any mention of the camera or brake problem so Michael had to hand write them after I brought it to his attention. He did have a door latch recall completed but the rear view camera and brakes were a different story. Michael went into the standard line of NO. " Sorry the camera worked fine when we tested it and no noise from the brakes. No repairs made." It went down hill from there with a piss poor attitude. Not really sure why Michael did not want to help but I would not recommend him for any warranty work.
Just to complete the story. I called my Jones Ford sales contact Tim Phillips , who put me in contact with the big boss. Big boss asked me to return the car for a recheck and maybe leave it overnight. No problem.
The rear view camera was properly diagnosed and replaced under warranty. The service writer the second time was James McCall. He was helpful and spot on trying to help. He showed me the service record for the proper way to check the rear view camera and a fault code was indeed found the second visit. James McCall will be my go to man as fair as service writers.
I had to return the Mustang to the Ford Dealer where I purchased it to have the performance package brakes replaced as per the guidelines of TSB 15-0030.
Jones Ford is my hometown dealership as I currently own 7 Ford vehicles ( Trucks & Vans) for my company purchased from Jones Ford. When it is time for me to order my next Mustang I will give Jones Ford and Tim Phillips first crack at the sale.
Unprofessional - Marieluc
Dissapointed with this company. Management cannot deliver which result of employee not showing up and quitting. Rude unprofessional staff result of rude yelling cussing angry customers. Constant sexual harrassment going on. Poor system. Received many complaints from employees and customers. Not the company you want to deal with under this Management.
No way to run a buisness - Rayburn E
I run a business that requires the vehicle to be in the road daily. The service department understood this. They needed to order pats for a required recall so they scheduled me for this past Thursday and told me they would need about three days to do the work on the recall and an issue with the Pinion. Today, Tuesday I call to get the status of the vehicle. They tell me it just got in the shop and they need to order the parts for the recall. Don't use them they are very poorly run. I can understand that people make mistakes but they could have called Thursday and told me, so I could get the vehicle on the road until they had the parts. I am still trying to get with the General Manager but he seams to be always out of the office.
My overall experience was so bad that there isn't enough... - cassw71
My overall experience was so bad that there isn't enough room for everything to be put on here. Summary would be that the service dept. doesn't know how to work on cars or keep from damaging them while they are working on them. FRAUD would be the first word to come to mind. Don't take your vehicle there, you would really regret it.
Palmetto Ford Lincoln