A great Experiance - Saleen Driver
These guys are the best. I drove from over 300 miles from Atlanta to take a look at a really unique Mustang and loved it. Tony Barronn and I took it for a drive, negotiated a price and I wrote a check all in about 2 hours.
That is what purchasing a vehicle should be, so don't be afraid to drive a bit for a great buying experience.
I would definitely buy from this dealership and Tony Barronn again.
Great Customer Centered Experience - Wamacas
Our first purchase from Ravenel Ford. After discerning our needs through conversations and listening (!!), they found the right used Edge for our family that balanced our wants with the price range we were looking for. Process was friendly, quick and satisfying.
Warranty work on 2015 Mustang - Big Kevin
I purchased a speciality Roush Mustang from another Ford Dealer because Jones Ford does not sell Roush Mustangs. My car developed problems with rear view back-up camera and a noise in the performance package brakes. I made an appointment with service writer Michael W. and everything was going well until I arrived at the dealership for the service work. It was clear from the get go that Michael was not going to do anything about the two problems I brought the car in for. The initial service repair work order did not have any mention of the camera or brake problem so Michael had to hand write them after I brought it to his attention. He did have a door latch recall completed but the rear view camera and brakes were a different story. Michael went into the standard line of NO. " Sorry the camera worked fine when we tested it and no noise from the brakes. No repairs made." It went down hill from there with a piss poor attitude. Not really sure why Michael did not want to help but I would not recommend him for any warranty work.
Just to complete the story. I called my Jones Ford sales contact Tim Phillips , who put me in contact with the big boss. Big boss asked me to return the car for a recheck and maybe leave it overnight. No problem.
The rear view camera was properly diagnosed and replaced under warranty. The service writer the second time was James McCall. He was helpful and spot on trying to help. He showed me the service record for the proper way to check the rear view camera and a fault code was indeed found the second visit. James McCall will be my go to man as fair as service writers.
I had to return the Mustang to the Ford Dealer where I purchased it to have the performance package brakes replaced as per the guidelines of TSB 15-0030.
Jones Ford is my hometown dealership as I currently own 7 Ford vehicles ( Trucks & Vans) for my company purchased from Jones Ford. When it is time for me to order my next Mustang I will give Jones Ford and Tim Phillips first crack at the sale.
Horrible customer service - Anna T
My husband and I are in the market for a new car. I am in love with the Ford Edge. I have a car buying program through my work and submit some information to have someone reach out to me. Mike did. We talked a little over text and I told him I would follow up after looking over our scheduled to see when we can come in. Today (August 25) I received not only a group text but a group email as well. I could not believe how unprofessional someone could be! I did not give consent to give strangers by contact information and judging from some of the other responses, no one else did either.
I submit a review through Google and was contacted by a PR rep who said it was unacceptable (which it was) but to be fair he "was unaware of what he was doing and the consequences of such actions." I'm sorry, you were unaware you were creating a group text message and sending a group email? I cannot fathom how lazy a salesman can be.
So no, I cannot recommend Berkeley Ford to anyone. Save yourself the hassle and go somewhere where your personal information will be kept safe. If my phone number and email address are so freely given out, how can my address, credit, or payment information be trusted to be kept safe?
2017 F150 purchase. - Jlarrymayfield
I went to this place to purchase a new 2017 ford F150 they wanted to lowball me on my trade and pay full price for their truckI found a dealer in Atlanta, Hennessey Ford. I found a nicer truck than SF.tI did the deal over the phone and through emails and saved about $6000. I was also able to purchase a 96 month 100,000 mile warranty for just $1900. Out the door with warranty 45k. Deal @ SF w/o warranty 51k. make the Drive to Atlanta and save thousands.ask for Jacky Liu or Lee Newton. you'll be glad you did.
My overall experience was so bad that there isn't enough... - cassw71
My overall experience was so bad that there isn't enough room for everything to be put on here. Summary would be that the service dept. doesn't know how to work on cars or keep from damaging them while they are working on them. FRAUD would be the first word to come to mind. Don't take your vehicle there, you would really regret it.