Complaint resolved - Ron
Rippy has been servicing our Cadillacs since we moved to NC 4 years ago. Always top notch professional service. We had a possible warranty issue that Rippy was able to resolve. Thank you Chelsea!
Ultimate Camaro 😈 - ChrisnZl1
Just purchased a 2018 Zl1 from Myrtle Beach Chevrolet. It could not have been a better buying experience; my salesman, Ryan Rodriguez, worked with me to get a top dollar number for my trade-in and an excellent price for the car I bought. The entire process only took a few hours; really a pleasure working with Ryan, his Dad and his brother Paul. BTW, the test drive with Ryan was well worth it, he gave me some well needed tips for handling the Zl1.
Top Reviewed Service Specialists At This Dealership
Service dept. issues - RAP
Took my Cadillac in for a 4 wheel alignment and my headlights wouldn't come on. Bottom line they changed out parts till till they found the trouble, and charged me over $1000.00 Beware!!
Service department - Dr. Joyce
Initially, I had an issue with the service department. However, Dean was extremely professional and corrected the matter promptly. Baker Cadillac, I am going to give you another chance and trust that you will provide outstanding service to customers. Love my new 2016 Cadillac XTS!
Caddallic of fayetteville is an excellent dealership - Bobby SRX
Caddallic of Fayetteville has helped me any time I've had problems with my vehicle . The service department is excellent ; all work performed was done right the first time. The managers and their team are always friendly and courteous
Customer Service Failure - Frank Banks
Bad at honoring Appointment made at least 30 days in advance for car repairs or Maintenance. I have waited for 60 days after 2 appointments were dropped due to The front desk Secretary's not calling to confirm online appointment and appointment made in person to repair radio wiring.
Service department is a joke - Matthew Prine
I am from Louisiana but am working here close to Lumberton, NC. Two days after I got here my truck would not start. After checking everything I was knowledgeable of I decided to have it towed to this dealership. Since then I have had multiple people who live here tell me I should not have taken my truck there. Now 7 weeks later of which I've had to take my truck back 2 more times and after the second time they still have not repaired it. This is week 4 that they have had my truck consistently. Altogether they have had it for 6 weeks. They've replaced multiple parts and still have not found the problem. They have never offered me a loaner vehicle up until today. Since then I have been paying $200 a week for a rental.
The service manager had the audacity to tell me that when I got my truck back if it messed up again to call them instead of a tow truck because it was costing them too much to keep having it towed. Total of $200 they've payed for towing. I contacted GM corporate and they called me today saying the dealership has knocked off a large chunk of what they are going to charge me. Now I only owe them $500. Plus they were supposed to give me a loaner vehicle today. After 6 weeks of them having my truck. They told me yesterday that they found if the brake switch was causing a diagnostic code my truck would crank but if it wasn't it would not. I told them twice that the brake switch needed to be replaced the first time I took it to them and the second time. It doesn't take 10 minutes to change it. They still haven't changed it to see if it could be causing a problem. Their excuse today was they had a major strive to do for some people who were traveling and they needed to get back on the road. Called them back and I was told the tech still had not changed out the switch because he was working on the other people's car and they had blown their transmission. So after all of the BS I've dealt with and them having my truck for 6 weeks altogether, me paying $800 for a rental, they couldn't spare 10 minutes to change althea brake switch.
This is by far the worst I've ever been treated by any business much less a Chevrolet Dealership in my life. I've owned 8 GM vehicles and my family has owned even more. This service department is a joke and in my honest opinion the whole dealership should be shutdown. They are a insult to General Motors and should not be allowed to operate.