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In July 2020 had my car service by Five Star Ford, but... - pm1103
In July 2020 had my car service by Five Star Ford, but since I have been looking for a Good Ford Lincoln Dealer I think I found one. Thanks
Top Reviewed Specialists At This Dealership
Sales and Leasing Professional
My new Mustang has a problem but the mechanic didn’t fix... - Ruberugas1215
My new Mustang has a problem but the mechanic didn’t fix it because he said he never felt my transmission to neutralize. So every other day my car neutralizes for 5 seconds and then it runs.
Digital Retail Sales
Internet Sales Manager
Every person in there that crossed my path was so kind... - Batnana
Every person in there that crossed my path was so kind and helpful to me. I was met with a “hello” and “how can we help! No intimidation or pushing. Chad Harrison in particular was so very helpful and had such a positive personality.
My experience with Wade Ford was on the used car lot of... - gordon308
My experience with Wade Ford was on the used car lot of the dealership. I scheduled a time because I'm not from the area. Looking for a specific truck they had on the lot. Salesman was courteous, sales manager David was pleasant. I had a few concerns about the truck brakes, tires, a small dent in the right rear fender. starting price was $39k (that's a lot of money for a vehicle with issues). we had a verbal agreement at $35k out the door. I choose to shop around a little. this was the first truck I had looked at. Several days later I was contacted by email about coming back in to finish the deal. I expressed my concerns about the items we spoke about. none had been completed. I asked if the items were corrected would we be at the same price. The salesman didn't think so. I was contacted by phone by a different gentleman about earning my business, which is a pretty standard lingo. We had a conversation which lead to the $35k and he asked who told me I could purchase the vehicle at that price. He said he would get back to me after he found out what was going on. I noticed on Carsgurus the price of the vehicle had resin to $45k. That's 6k higher than it was the following week. I also learned that the frontal damage had been removed from the Carsgurus site as well. I asked him about that, he said it had front damage. I educated him its not showing on the web page now. I'm ok with not agreeing on price, but I feel like they are trying to hide the fact this specific vehicle had damage in the past. BUYER BEWARE, GET A CARFAX EVEN IF THE DEALER OR CAR SEARCHES DONT SHOW DAMAGE REPORTED.
The team at Five Star Ford made the purchase of my car... - sanders1470
The team at Five Star Ford made the purchase of my car the most pleasurable experience in my 30 years of purchasing vehicles. Justin Johnson (salesperson) and Michael Haywood (manager) were friendly, courteous, and very knowledgeable about the purchase of my vehicle. There was a "no pressure" approach which was very refreshing. Justin and Michael were amazing at answering all my questions with patience and care. Justin provided me with a video of the car within minutes of calling. I had never experience such care, thoughtfulness, and professionalism when purchasing a vehicle. I highly recommend the team at Five Star Ford. The name says it all!! Thank you Justin and Michael, it was such a pleasure working with you both.
Go see Kreg! He has been incredible and helped us get the... - Good Landing Recovery
Go see Kreg! He has been incredible and helped us get the car we wanted. Great pricing and even better service! I definitely highly recommend him!
Loved working with Denis purchasing my 2020 Ford Escape.... - billc
Loved working with Denis purchasing my 2020 Ford Escape. They were very fair with my trade-in and found even more rebates that applied to my purchase. This is my second car with Denis and I will definitely work with him again on my next purchase.
My vehicle cut off on me while driving Friday, January... - Brochelle25
My vehicle cut off on me while driving Friday, January 22nd. The battery and check engine light came on and I could not crank the car back up. My husband pushed it to a shopping center and I had it towed to Akins Ford in Winder (of which I have been a repeat customer for years) to be serviced.
The service department at Akins Ford in Winder put me and my family through an extreme inconvenience for over a week due to their lack of care and concern, specifically from service advisor Scott Tackabury. Mr. Tackabury displayed a great amount of unprofessionalism and inadequacy in customer service skills. He also disregarded the COVID-19 pandemic and did not wear a mask during any of our interactions. The completion of repairs on my vehicle was scheduled to be on Wednesday, January 27. Mr. Tackabury informed me that I would be able to return and pick up my vehicle on that evening. Prior to that conversation, he failed to mention that he would be taking that day off, preventing my vehicle from being serviced due to the fact that no other service advisor had information on my vehicle. He also did not inform me that, the part that was ordered for my vehicle’s repair had not even been shipped at that point. Because Mr. Tackabury was not working that day, no further details could be conveyed to me on the status of my vehicle or the parts needed to repair it. Akins Ford in Winder dropped the ball on communicating with me, my husband and Scott Tackabury to make sure they stuck to their word on having my repaired vehicle returned to me on the day agreed upon. This could have been avoided ahead of time and remedied during the incident. The following day when Scott returned back to work, I received a text message (from another employee named Norma) informing me that my car was finally ready for pick up. Upon arrival, I was informed that all repairs to my vehicle had been completed and there were no other issues. I cranked up my car and turned on the AC/Heat and the car completely cut off. The battery and check engine light came on again. It was not fixed. Mr. Tackabury informed me that the A/C compressor is bad and in order to allow my vehicle to operate without it, he needed to remove the relay so my car wouldn’t turn off once I pressed the AC button. Instead of apologizing for demonstrating a complete oversight of another problem with my vehicle, he said I would need more repairs and would have to come out of pocket to receive another service. He told me the AC Compressor was the only problem with the vehicle at this point. Scott declined assisting me and my husband with immediate services on the vehicle and told us nothing more could be done for us except to buy another part and pay again for more services. Mr. Tackabury refused to reach out to the service Manager Jason Setser or Assistant Service Manager Brandy Hayes, to resolve the issue my husband and I faced at this point. Scott displayed a lackadaisical attitude toward the predicament that we faced and refused to offer any assistance for our extreme inconvenience. The following morning Scott called me and told me there were actually MORE repairs that needed to be made on my vehicle and that it would be another $1,400 to fix everything. At this point I was beyond infuriated with Akins Ford as a company and Scott Tackabury. My husband and I were baffled by his display of an egregious lack of communication, incompetence, negligence and disregard for our tremendous inconvenience despite being loyal customers.
Richard was so patient and he really helped me to find a... - Aubreyann.kayon
Richard was so patient and he really helped me to find a car he was so caring to help me knowing I’m a single mother that needed a new thank you so much for all your good service
Muhammad Raees-Salesperson I arrived at your dealership... - rockyball1
I arrived at your dealership at 8:55 this morning for my my 9am appointment that I had scheduled and you had confirmed 3 times this week.. Absolutely no one was in the showroom-not even a receptionist-but that’s ok as my appointment with you was at 9 am. At 9:02 the receptionist walked to her desk. I stood there for about 3 minutes waiting for her to get settled. She did not acknowledge me so I walked up to her and asked for you. She told me you were not scheduled to come in until noon. She asked for my name and said I wasn’t in “the schedule.” I then asked what was I to do? She said I’ll call for a “sales manager.” A couple minutes later a guy showed up ad asked what I was there for. I said to test drive and see the Mustang Mache E. He looked a little puzzled and said ok, I’ll be back in a few minutes, Ten minutes later no one showed up and I went back to the receptionist. She didn’t have any information and suggested I take a seat in the waiting room. Another 5 minutes goes by, with no follow up from the “sales manager” or the receptionist. I left and went to my car. Then a nice salesperson, also named Muhammad, came out to apologize and asked what I was there for. When I told him that we were there to see and test drive the Mustang Mache E, he said that the only Mache E. that was available was sold, but we could look at it but of course not drive.
In summation, you failed by not showing up as scheduled and not advising me that a Mache E was not available for a test drive; the receptionist failed by not being helpful, the “ sales manager” failed by disappearing. The only bright spot was the other salesman, also named Muhammed, who did the best that he could do to try to help a terrible experience.
2012 ford focus - karen-hendricks
I had purchased my ford focus as a mothers day gift. Little did I realize ford decided to recall the transmission. I have been in the service department more times than at home and with many different rentals. Finally came to a point where they said they can't service my car anymore after 8 or 9 times .I just don't understand why not replace it if it was recalled they knew that it was bad.
Awesome experience. Very low pressure. I walked out... - rgeiger1975
Awesome experience. Very low pressure. I walked out feeling they actually wanted my son to be happy with his purchase more than they were concerned about the sale. We are still on the fence about our purchase, strictly due to which vehicle my son wants to purchase. But, this is the most transparent, low pressure and friendly dealership I have ever been to.
Worst dealership ever. If you are looking for a car, then... - paripatel4501
Worst dealership ever. If you are looking for a car, then never buy it form here. Our dealer name is Steve, he is so freaking mean and rude. We bought a car from here and it’s not even a month and there is some issues with a car. We came here and he was like I can’t do anything, like xxx.
Mall of Georgia Ford