New Navigator Purchase. - Shaunf
Had a great experience purchasing a new Navigator. The sales manager, GM, and sales staff were very accommodating. Would definitely recommend anyone looking for a new or pre-owned Ford/ Lincoln.
Irritated - topcat
Why in the world would I have an appointment and i still have to get worked in. 30 mins after?😡Like going to the Dr. !
RecallI fix - Guy
Recall repair was made within time period promised.. Service mgr kept me informed of progress. Work was completed in less than one day as promised
Very disappointed. - Robinson55
Purchased pre-owned Ford Flex from Alan Vigil. My first American made car in over 20 years. Took in for 1st (complimentary) oil change. Subsequently, about a week later, the heat stopped working. Took back for a diagnostic. After waiting over 5 hours for a status call, went to retrieve the car and was told there was no antifreeze in the car. When asked wouldn't they have detected that during a 10-point check at the time of oil change, they said they do not check fluids, etc.; just change the oil. I guess since it was complimentary, that is all I should have expected. Very disappointed that this was taken so lightly. I have always had fluids checked when getting oil changes with my other vehicles. This is my first Ford, and needless to say, I expected better from the service department. I will not be taking the car back to the dealer for service and this will be my last Ford purchase.
Bought a car that broke 2 days later - Joe Sztajer
Sales staff was really nice getting me out the door with a good deal on a bmw 335i. I asked if there were any problems that they would work with me on it. On the second day of driving a turbo went out($3500 to repair). Someone from the dealer called me to see how it was going( very nice) and I told the lady what happened. She said the service manager would call me the next day...nothing heard. Texted and emailed...no return calls or emails.
Do NOT Use This Dealership for Service - B&B
Be forewarned when dealing with the service department at Hennessy Ford Lincoln dealership. Sorry long post but it is necessary to describe the various ways they attempted to take advantage of us. We took our Escape in Monday for a problem with the ignition/starter that is all over the internet as a common issue. The only reason we took it to the dealer was because it also had some minor recalls so thought we would take care of it all. Tim, the service writer, called and quoted my husband, Bob, a price of more than $900 for the repair. We called around and found out that the average time for the repair was two hours and the part was less than $400 so $500 seemed a little high for labor. He called back and advised Tim of his findings and the price was dropped to $650 so we gave the OK to do the repairs. The car wasn't ready until Wednesday and when Tim called to advise us that it was ready he told Bob that the battery charge was low and did we want them to replace it for $179. You can find a battery for an Escape for less $120 so guess they were going to charge $59+ to put it in, uhh no thanks. I dropped him off to pick it up during rush hour only to receive a call from him that the service engine light was on, and when he went back in he was told there wasn't anyone there to look at it so he would have to leave it or come back in the morning. Bob opted to bring it back the next morning. After waiting 45 minutes he asked what the status was and was told that it was being checked out right now to which he replied how is that possible since it is parked right in front of a bay door. So they blatantly lied to his face. Finally after doing some flush that was necessary because the recall work was not done properly Bob left with his car again and went to an auto parts store to have the battery checked out. He was told the battery had a full charge so that was another lie he was told. This is why dealership service departments have a bad reputation and why we usually go to a local mechanic and have him do all repairs.
If their lips are moving, then it must be a _ _ _! - bewildered customer
Called about a new truck. Spoke to Jason and set up an appointment; 9;00 am Monday morning. Emptied my old truck and got ready for a trade, got the title, brought the check book and off I went.
Arrived at approx 5 minutes after and walked the lot waiting to be approached for our appointment. After a few minutes walled in and the receptionist, very nice lady, said she would let Jason know I was here but he was in a meeting. She offered me some coffee and a seat as she assured me that Jason would be here shortly. After 30 minutes she asked if I was still waiting which I said yes I was. She called again for Jason.
15 more minutes pass and she calls again; finally after an hour Jason comes up and says hello your late.....after waiting for an hour for our 9:00 appointment Jason says I'm late...and he isn't joking!
I told him that I've been here for a hour. He said he was in a meeting and he didn't know..... I said three all calls were given and he told me in no uncertain terms "no there weren't"... i said a was standing here when the receptionist made the calls, Jason's retort..."no she didn't". I looked at my watch and basically he said there's the door while pointing at it...
I walked to the door and said you blew it Jason, as he had a sale. Then the man follows me outside yelling at me..... Humm, must be a new sales technique I'm unfamiliar with....
So you make an appointments, that you don't keep...
Don't answer pages and summons for customers...
Call them liars on the showroom floor...
Show them the door cause they look at their watches....
Follow them outside and try to insult them even more in the parking lot...
Great job Jason, I'm sure you'll sell lots of vehicles with this ingenious way of connecting with potential customers.....
Dishonest - Chris Crowe
I will be as honest as I can on this review,which is more than I can say about this dishonest dealership. I got an internet price from them and then drove a distance to purchase the truck, well you guessed it they pulled the old " we cant honor that price we gave you we made a mistake it will be more". The sales manager even acted like it was my fault. So please,please do not do business with this dishonest dealership. You have heard the saying buyer beware well please be aware that this dealership is dishonest and shifty and they do not care about you.
Purchased a used car and service - Stephanie James
We purchased a 2017 Limited Explorer in February. They sales team was great and very easy to work with. Had a minor issue with the car which sometimes happens with a used car. I contacted Rusty and his team, they have been great getting the issue resolved. Everyone from sales, service and management! Thanks guys!
Shady people - 1435673
Really be extra careful. They valued my truck for $14000 under black book for trade in value. This is after I was promised that things would be a lot better and they asked for a second chance. The first visit about a year ago they had me drive an hour and a half to look at a truck. They could not find the keys when I arrived. I drove the hour and a half home and they called shortly after I got home. They said they have the key and want me to come take a look and drive the truck. I drove back to them and they said the service guy has the key but he had left for the day. The rep tried to get me to look at another truck but it was a v6 and twice the miles. So I left. I found two trucks recently and they called after I submitted a request for a price. I explained that I didn’t want to get the same service as last time. Chris reassured me that things would be great unlike last time. So I went by . Long and behold one truck was sold and I was told the other one I can look at but I couldn’t start it or drive it because guess what, they don’t have the keys. I let it go and talked price and trade in value. The salesman said my truck was valued at 10k. The trucks black book is 24k and Kelly blue book is 26300. Simply put, they are the same type of dealer as the buy here pay here lots you see all around. They will try to take advantage of you and steal every cent they can. I know dealers have to make money but you don’t screw people out of 14k on a car sale. The response they post to most of the reviews are generic and the number is a main number that you can’t get anyone on the phone. Heartless greedy people. That seems to be what they teach all employees. They need to teach them how to keep up with keys and how to properly value a trade. My trade did have issues but the whole conversation was with the repairs being done before trade in. And no it wasn’t a mistake because I clarified twice that the offer was after repairs. People please please please if you do business with john bleakly ford, watch out they will try to take every penny they can from you.