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Great Service - ToddK
Mike in sales was great from the initial phone call and answers all questions. Tom in service has been great also! Would recommend both if your in the market to purchase or need service work done.
Top Reviewed Specialists At This Dealership
Alex was excellent - HERNANDEZJULIO80
Thanks you for great experience will definitely recommend friends and family to Alex. Took the time to show us how everything works and was very professional
Service - tallgirl
I have purchased vehicles from Carl Black and also use their service exclusively. Larry Auzene provides me with excellent service. I trust him to recommend what is needed to keep my car in top shape. I also feel that pricing is competitive as well.
Jake was good and explained all my questions. - Buickguy
Sale was quick and all question/concerns answered. Spend time in explaining after sale procedures. I like the way Jake follow up with me on this sale.
General Sales Manager
Mark and Hennessy was great - TV.ROTH
I had a great experience with Mark and Hennessy. I love my car, I'm now learning all the gadgets. I'm looking forward to my free service visit.
Chevy Silverado - Kelly
I have never been to a Rick Hendrick deanship before. I researched my vehicle online, and showed up with my family on a Saturday. My client advisor was Kenmanuel Carrizales, great person, and helped us throughout the process.
Ken and staff got me a great finance rate, cheaper than what I was already approved for, to help get me in the vehicle and most importantly as a whole EXCEED MY EXPECTATIONS with service and my experience. I originally declined getting regular service due to the length of travel, oil change, etc, but after seeing the detailed process of service and scheduling I might just change my mind.
HORRIBLE DEALERSHIP WITH DISHONEST GENERAL SALES MANAGER!!! - EAGLES11
FOLLOW THIS CLOSELY IN DETAILS:
I bought 2019 GMC Sierra on 9/5/19. I left the truck to be detail for delivery and pick up before I left Atlanta area on 9/6/19. I picked up the truck and headed home to Charleston SC. Arrived in Charleston just before dark. Woke up Saturday morning to admire my new purchase and found particles in the paint job which appeared to look like a bowling ball on passenger rear of truck. I took pictures and send it to my salesman who relayed it to JAMES JACOB (sales manager). JACOB and I had a conversation about it in which he asked me to take it to my local dealership with a body shop ( his acknowledgment of a problem). Once at Baker Buick GMC, here in Charleston, several associates examined the truck and noted the issues. One being that the new truck had been buffed on with the evidence of buffing compound in the sides of the tailgate, the noticeable swirls, and the defects in the paint. We ( myself and one of the associate) called JAMES JACOB and explained the issues and what was needed to correct the problem. He took ownership and asked me to pay and he would reimburse (which he did but complained about), but the problem is.....Baker got the residue off, but the swirls in the paint job is still visible on my black truck. JAMES JACOB immediately started blaming Baker when Baker tried to help him get rid of the problem. General Motors has gotten involved in trying to resolve this issue that is clearly no fault of mines. CAPITAL BUICK GMC will not own and fix a situation on a new $60,000.00 truck, in which they knew existed prior to selling me this vehicle, by buffing on the truck, which is evidenced by the buffing compound and the examination of an independent dealership. BE LEERY OF PURCHASING ANY VEHICLE FROM THIS DEALERSHIP WITHOUT CAREFUL EXAMINATION. Making a sale is all that they care about. Customer service is out of the window. JAMES JACOB is a liar, by trying to defame a dealership that tried to help him. I am terribly disappointed in General Motors, as they admit that they are sorry and know it's no fault of mines. The problem is I spent a fortune on a new vehicle, and got robbed by CAPITAL BUICK GMC. To CAPITAL BUICK GMC, I will be the biggest mouth you have ever meet, making hard working consumers aware of your dishonestly. To General Motors, shame on you for acknowledging the problem and allowing a dealership to market and sell your product with no care and compassion for your customers.
Rip off!!!!! - Mad Camaro
My wife drives a 2015 Camaro SS. Keep in mind my wife tells me to slow down when doing 90mph. She is the primary driver and is a very careful driver. Car came with Brembo brakes and for some reason one of the caliper seal broke after 3 years. That cost over $600 to repair. Then after that my wife was complaining about not being to take her key out the ignition. We would have to play with the steering wheel and gear shifter before it released. Took the car back to John Mikes Chevrolet and they said they would have to do some repairs with gear shifter that would cost $408. I told my wife to leave. I researched online and found that there’s a cable that’s connected behind the ignition switch that was causing the key release issue. It literally took me 10 minutes after taking out 3 screws around the steering column. Plus there looks to be a recall because of the same issue. Dealer decided to lie and tried to charge my $408. Will NEVER go back there again.
My daughters Buick developed a check engine light issue. ... - mattstevens50
My daughters Buick developed a check engine light issue. Mr Corey and the service technicians diagnosed it and had the parts ordered and the repairs completed quickly, and inexpensiveley. Great job Steve and the Colonial Team.
Jim Ellis Buick GMC Mall of GA
Jim Ellis Buick GMC Atlanta
Used Car Manager
Carl Black Chevrolet Buick GMC