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After having had a couple of negative experiences with... - Disbrain
After having had a couple of negative experiences with other dealerships in the Atlanta area, it was refreshing to go to Subaru of Kennesaw and be treated with respect. Ralph, our salesperson, and Luis, the GM, were patient, kind and so incredibly helpful. My husband and I came in to look for two cars. One of the cars we wanted was in transit and there were a couple of things that made it so we couldn’t leave with new cars that day. We never felt pressured or bullied into purchasing something we didn’t want. Instead, Ralph texted me when the car I wanted came in. He also came in on his day off to make sure I got what I wanted and to see the process through. He communicated via cell and text so we could have everything ready when my husband and I came in. Once we came back in, he was so patient as we test drove the final cars again and answered all our questions. The biggest thing for me was that he was funny and kind, not treating me like my opinions didn’t matter because I am a woman, which happens so frequently at other dealerships. He asked about our lifestyles to make sure we were getting the cars and features that would be the most useful to us.
Steve in finance was also informative, quick and didn’t try to pressure us when he offered additional warranties. He was very professional and great to work with. We felt confident that the transaction was handled properly after having had a terrible experience at a different Toyota dealership in the area three years ago.
I can’t say enough good things about Subaru of Kennesaw. They’ve made us customers for life!
Top Reviewed Specialists At This Dealership
Sales and Leasing
Internet Sales Manager
Internet Sales and Leasing Manager
THE BEST SUBARU SERVICE DEPARTMENT IN GEORGIA!!! Juan... - MCARTERBEYOND
THE BEST SUBARU SERVICE DEPARTMENT IN GEORGIA!!! Juan Urrego was hands down the best service advisor I've come across. Thorough and honest which is hard to come by. I will definitely come back for all my Subie needs
Certified Product Specialist
great experience with Troncalli. Dealt with Randy and he... - Hawg Wild
great experience with Troncalli. Dealt with Randy and he did a great job. Met our requests on pricing and no high pressure sales. Juddson, the finance mgr, did not try and push any extra deals on us and we are happy. We purchased the Outback XT touring. I'll probably learn all the gizmos in a few years!!
Internet Sales Consultant
Sales and Leasing Consultant
I could not be happier with our experience at Stivers... - Jessica_Gassmann
I could not be happier with our experience at Stivers Decatur Subaru. We visited several dealerships before visiting this one and it was an awful experience. It made us not want to even continue searching for a new vehicle. Ryan Sullivan changed our entire lookout on the car buying process. He was so helpful and did everything to make us feel comfortable about our purchase. He was knowledgeable and very friendly. He was not pushy at all and wanted us to leave happy so he had us test drive several vehicles to ensure we were making the right choice. I will definitely be coming back to see Ryan with all of our purchasing needs in the future. I’ve already been bragging about our experience to family and friends because of the horror show we dealt with at other dealerships. I’m in love with the 2021 Forester Touring we purchased. Thank you for helping us find the best vehicle for our family.
I initially posted a nasty review due to a major issue... - garner.lyon
I initially posted a nasty review due to a major issue with the car's taxes, but I was able to sort things out with the dealership and the Dep. of Rev.
4 stars because it was such a difficult process to sort out.
Subaru of Gwinnett
Subaru Certified Product Specialis
Express Service Advisor