2016 Charger R/T - Tomcat345
Starting with my salesman Brandon Herrera. He was a very nice young man. He never pressured me to make the sale. I went in with my financing. They offered me an extended warranty if I financed with them. I didn't want them plug my credit report for multiable banks. They said just one bank. They got me the same deal my gave me plus the extended warranty. I took there deal.
This was the first sale Brandon made.
About 3 days after I got the car it started to smoke on start up this was on a Sunday so I waited till Tuesday when I had an appointment to get my extra key fob made. I showed Brandon a start up video of it smoking. He directed me to the people I needed to talk to. We got a service appointment set up.
On the day of the appointment as we were getting the car checked in discusion came up about a deductable. I still have over 20,000 miles left on the factory warranty. I also had rock chips that were to be fixed ut I had to go through the sales dept for that. So I went to the sales office for the wind shield and to ask about the warranty. The person I found first was the G.M. Lance Dowdy. I told him what was going on with the car and the issue of the deductable. He said the car was still under warranty and I wuoldn't have to pay any thing. He went to the service dept then came back and talked to me. He said they would take care of everything. They set me up with a rental car and he introduced me to Larry Dales the shop forman. He took care of things there on out. He kept me informed on what was going on with the car, and he responded promptly to my 100 questions over the next 2 weeks.
They ended up replacing valve seals, lifters, the windshield and fixed the rear arm rest. They even did the recall that needed to be done.
Now the car runs like it should.
The service I got was the best.
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
Well pleased with purchase - Randy
John Roper did an excellent job. Helped.us to find the perfect truck. Very professional. And patient Was willing to go the extra mile. Wasn’t pushy but is very knowledgeable.
First Jeep - Glb2018
Wonderful long-distance buying experience! After several years contemplating then finally determining the exact specifications of our first Jeep, we decided on a white 2018 Wrangler JL Sahara. As highly detailed and picky people we wanted certain items period. No exceptions. However our local dealer did not have a matching item in stock and surprisingly no dealer in our metropolitan area did either. We used the Jeep Website to search dealer inventories up to 150 miles away and finally found one exact match - at Crown CDJR in Cleveland, TN. Researching prices actually paid and local dealer fees yielded a final cost that was accepted by this dealer so we made the drive and closed the deal. As someone who shudders at the thought of price haggling, we genuinely appreciated the simplicity of the price agreement process. Seems we all walked away happy. Our salesperson, Neisha, handled initial negotiations via email and text even after business hours making communication so easy. The sales manager, Brian, finalized the deal efficiently and Mike made the finances and paperwork unusually pleasant. All this to say we are extremely satisfied with the Crown staff and would definitely recommend doing business with them even if it requires a full day on the road.
My purchase - Mary L Gentry
Thoroughly enjoyed my visit to Jasper Jeep a couple of weeks ago.
The staff was super helpful, but not pushy.
I was treated with the utmost respect and sincerity.
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
A bunch of crooks - jma72389
Audubon Chrysler Dealer and Bennett Motors are a bunch of low life crooks...I would never deal with them or suggest anyone else deal with them after the ringer they just put my boyfriend through. They took full advantage of a guy who was in a tough life/financial situation with no other options and sold him a vehicle that was apparently totaled out in Arkansas and rebuilt, selling it to him for 4 times the price that it was actually worth...with a loan, it's going to be 8 times the actual worth. No other dealership will touch it for a trade in, and several dealerships have said this is the worst situation of being taken advantage of they've seen. We were hoping to rely on this vehicle as our family vehicle when I have our daughter in October, but now we've learned it's a ticking time bomb of major frame and axel problems...really a comforting thought being pregnant and knowing the axel could break just driving it. The only way Audubon will do anything for us is by doubling his monthly payments and pay $2,000 up front for a Jeep, not exactly the baby friendly vehicle we were looking for. Not to mention, how do they expect us to afford that kind of payment with a child on the way? I mean, literally, my Chevy Prism is in better condition than the piece of xxxx Chevy Trailblazer they sold him. Kenny Kent have been the only ones to realistically give us an affordable option and try to work with us, but we need a cosigner so it's just not a real option for us at the moment. So if you're looking for a good screw, Audubon and Bennett are really good at the double team. 😉
Deceived and stuck with massive diagnostic fee - butch
Made an appointment online for a front end inspection. It stated that there would be $0 charge. Showed up for the appointment. Was hid with a $125 fee for a 5 minute look at my care. Nothing removed. The mechanic used a flash light and a tire tread depth guage. And they even miss diagnosed the car. BEWARE
In spite of upsale the original problem still exists - herebyproxy
I took my Jeep the Mountain Valley Motors in Blue Ridge Ga for a simple parking brake adjustment. After upselling me a total rear brake job, the parking brake is no better than when I took it in. I would take it somewhere else if they didn't OWE me a parking brake adjustment.
Now BASSWOOD - false advertising and fraudulent practices - redford
My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for the car on the internet, and called and spoke with a gentleman named Eddie. A deal was arranged where the car would be purchased at the full asking price, along with the necessary taxes, etc. As we live in Florida, and my wife's mother lives in Gadsden, they agreed to deliver the vehicle to her for that price. On the day before the purchase was to take place, Eddie called my wife and told her that they would need an additional $500, as his manager and the owner said they weren't making enough money off of the deal. When a price is advertised, a deal struck for that FULL PRICE, and arrangements are made for the purchase, I feel that it is fraudulent to then come back and demand more money. I am writing this because I feel the public needs to be aware of how this company tries to take advantage of females and the elderly.
All they need is a gun and a mask - Antny07
On August 1st 2016 I dropped my 97 Jeep Grand Cherokee off at Edd Kirby's Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repaired. I was told by their service advisor, Carlos Oveda, they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairs. I received no calls after four days so I attempted to call Carlos at the number he provided me with. After going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service department. An hour or so later Carlos called me back and told me he would get my Jeep in to be looked at the next day. This was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise.
Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quote. I was connected with Kelly Chapman, the Assistant Service Manager, who assured me that my vehicle would be looked at immediately. On August the 16th, I was contacted by Carlos and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $921 for parts and $2,032 for labor, also demanding that I pay the $921 for parts as a security deposit or they would not begin repairs. I was absolutely in shock because I knew it was not necessary to replace all those parts. I had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes.
After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished. Kelly Chapman was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finished. When I called to pay the remainder of the balance for repairs, I was asked to pay over $750 more than the balance I was quoted. Upon speaking to Kelly Chapman about this, she stated that both she and Carlos Oveda had informed me of these additional charges; and the phone conversions stating such were recorded. This was a complete fabrication and an attempt to fleece me for even more money. I asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager Hank Wilson, wherein I was sent to voicemail. I had to call back again, wait for Kelly Chapman to confer with Mr. Wilson and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation. The Jeep had been there almost a month before I was able to pick it up.
Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakes. I had been totally ripped off, taken advantage of and left with a dangerous vehicle to drive. I have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service Dept. I would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me.
Tore up rear end of my Dodge truck during recall work - weespot414
Took my 2005 Dodge 1500 Ram pickup to dealer for airbag and pinion nut recall. Two weeks later, truck rear end squealing on the way home from work. Called a buddy who recommended a nearby rear end shop. Took it there for repair. After rear end repair completed, this shop owner told me that the Jenkins Chrysler mechanic had majorly over tightened the pinion nut, resulting in $1,095 worth of repairs. I called the Chrysler service manager, and he said since I didn't bring the truck to him, they would not pay for my repairs. Meanwhile, this same service manager called the repair shop where my truck was, and asked them to fax a copy of my receipt to them, and asked the owner twice if the overly tightened pinion nut had caused the damage. The owner told him twice that it did do the damage conclusively. I think if I had taken it back to Chrysler, they would've denied ever damaging it!
DAMAGED MY VEHICLE WHILE THERE FOR SERVICE - makinzy
MY 2014 RAM 3500 WAS DAMAGED WHILE LEFT AT THE SERVICE SHOP FOR REPAIR. THEY DENIED THE DAMAGE CALLED ME A LIAR SAID THE DAMAGE WAS DONE PRIOR TO BRING IT IN. THEY ARE THE WORST DEALER EVER REFUSED TO FIX THERE SCREW UP NEVER DO BUSINESS AT THIS PLACE