SA top notch : ) - kellyshull
Jason Maneke was very efficient and friendly. Has been in service with FCA for a while and very knowledgeable. If you have service concerns, make an apt with Jason today.
LOVE my new Wrangler JL....
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
Awesome Experience! - BobbyB
These guys will go the extra mile to make you feel apart of the family and process of getting a car! Johnathan Gwin was so helpful and patient with us and took time to really find out what we needed and could afford!
Blown Away!!! - Dee
I came in to see Brandon and he was really busy so Chase assisted me with everything. Both young men are excellent in providing top notch customer service and worked well together to make it as smooth as it could have went. The manager, Brian, understood my budget and made the necessary adjustments to my terms to get me right where I wanted and needed to be. Excellent work guys!!!
Sales & Leasing Consultant
My purchase - Mary L Gentry
Thoroughly enjoyed my visit to Jasper Jeep a couple of weeks ago.
The staff was super helpful, but not pushy.
I was treated with the utmost respect and sincerity.
New vehicle and trade - Wes
Excellant all the way around. I felt valued. Edward is who I would recommend to work with and Paul (his boss) is low pressure and wants to make sure you are happy about the sale
They sale lemons! - Upset customer
I would tell anyone I know lookin for a car to never buy from them. They cheat people of of their money . They don’t do good business
In spite of upsale the original problem still exists - herebyproxy
I took my Jeep the Mountain Valley Motors in Blue Ridge Ga for a simple parking brake adjustment. After upselling me a total rear brake job, the parking brake is no better than when I took it in. I would take it somewhere else if they didn't OWE me a parking brake adjustment.
Now BASSWOOD - false advertising and fraudulent practices - redford
My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for the car on the internet, and called and spoke with a gentleman named Eddie. A deal was arranged where the car would be purchased at the full asking price, along with the necessary taxes, etc. As we live in Florida, and my wife's mother lives in Gadsden, they agreed to deliver the vehicle to her for that price. On the day before the purchase was to take place, Eddie called my wife and told her that they would need an additional $500, as his manager and the owner said they weren't making enough money off of the deal. When a price is advertised, a deal struck for that FULL PRICE, and arrangements are made for the purchase, I feel that it is fraudulent to then come back and demand more money. I am writing this because I feel the public needs to be aware of how this company tries to take advantage of females and the elderly.
All they need is a gun and a mask - Antny07
On August 1st 2016 I dropped my 97 Jeep Grand Cherokee off at Edd Kirby's Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repaired. I was told by their service advisor, Carlos Oveda, they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairs. I received no calls after four days so I attempted to call Carlos at the number he provided me with. After going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service department. An hour or so later Carlos called me back and told me he would get my Jeep in to be looked at the next day. This was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise.
Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quote. I was connected with Kelly Chapman, the Assistant Service Manager, who assured me that my vehicle would be looked at immediately. On August the 16th, I was contacted by Carlos and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $921 for parts and $2,032 for labor, also demanding that I pay the $921 for parts as a security deposit or they would not begin repairs. I was absolutely in shock because I knew it was not necessary to replace all those parts. I had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes.
After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished. Kelly Chapman was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finished. When I called to pay the remainder of the balance for repairs, I was asked to pay over $750 more than the balance I was quoted. Upon speaking to Kelly Chapman about this, she stated that both she and Carlos Oveda had informed me of these additional charges; and the phone conversions stating such were recorded. This was a complete fabrication and an attempt to fleece me for even more money. I asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager Hank Wilson, wherein I was sent to voicemail. I had to call back again, wait for Kelly Chapman to confer with Mr. Wilson and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation. The Jeep had been there almost a month before I was able to pick it up.
Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakes. I had been totally ripped off, taken advantage of and left with a dangerous vehicle to drive. I have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service Dept. I would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me.
Tore up rear end of my Dodge truck during recall work - weespot414
Took my 2005 Dodge 1500 Ram pickup to dealer for airbag and pinion nut recall. Two weeks later, truck rear end squealing on the way home from work. Called a buddy who recommended a nearby rear end shop. Took it there for repair. After rear end repair completed, this shop owner told me that the Jenkins Chrysler mechanic had majorly over tightened the pinion nut, resulting in $1,095 worth of repairs. I called the Chrysler service manager, and he said since I didn't bring the truck to him, they would not pay for my repairs. Meanwhile, this same service manager called the repair shop where my truck was, and asked them to fax a copy of my receipt to them, and asked the owner twice if the overly tightened pinion nut had caused the damage. The owner told him twice that it did do the damage conclusively. I think if I had taken it back to Chrysler, they would've denied ever damaging it!
DAMAGED MY VEHICLE WHILE THERE FOR SERVICE - makinzy
MY 2014 RAM 3500 WAS DAMAGED WHILE LEFT AT THE SERVICE SHOP FOR REPAIR. THEY DENIED THE DAMAGE CALLED ME A LIAR SAID THE DAMAGE WAS DONE PRIOR TO BRING IT IN. THEY ARE THE WORST DEALER EVER REFUSED TO FIX THERE SCREW UP NEVER DO BUSINESS AT THIS PLACE
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
University Chrysler Dodge Jeep Ram of Rome
Crown Chrysler Dodge Jeep RAM Fiat
Crown Chrysler Dodge Jeep Ram