Great Experience - Mookie
Doug Grammer was extremely helpful in getting us a listing of trucks that were on the lot. When we arrived Trevor Turner was a blast to work with. Got the truck we were interested in without any hiccups., Great dealership. Love it, and will be back to buy the next one!!
Great experience. - Smokey356
Good customer service. Willing to please. Worked with my budget. Overall a great experience. Glad I decided to go with this delearship. Loving the new ride!
Top Reviewed Specialists At This Dealership
The best car buying Experience I have ever had - Jim09
Juanita Ball in my Opinion the best car salesman person I have ever me
So if you go to Crown Dodge in Cleveland Tennessee I would recommend seeing her
Excellent service with April Yeast - Chuck
Ms. Yeast was very helpful both with details of models available and the differences, she was very helpful to us in making a selection. She was very knowledgeable and respected our time. Our purchase went very well
Great experience no run around like most dealerships - Christina Alvey
Scott Ausbrooks was a great salesman and got me in a 2017 Chrysler 200. All the people there were very nice and very helpful. I would definitely recommend Audubon Chrysler in Henderson they are awesome and I got a car I've always wanted!
False advertisement - Moore.n.lacy
We bought the car under the assumption it had onstar and Bluetooth. Which adds value to the car when it's in the car. Turned out it didn't have either of those features at all and Mtn View Chevy is unable to add those features. They refuse to reimburse. Have ignored my phone calls. Nothing has been done other then miles added to my car to drive to Tennessee twice(an hour away). Highly disappointed!
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
Now BASSWOOD - false advertising and fraudulent practices - redford
My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for the car on the internet, and called and spoke with a gentleman named Eddie. A deal was arranged where the car would be purchased at the full asking price, along with the necessary taxes, etc. As we live in Florida, and my wife's mother lives in Gadsden, they agreed to deliver the vehicle to her for that price. On the day before the purchase was to take place, Eddie called my wife and told her that they would need an additional $500, as his manager and the owner said they weren't making enough money off of the deal. When a price is advertised, a deal struck for that FULL PRICE, and arrangements are made for the purchase, I feel that it is fraudulent to then come back and demand more money. I am writing this because I feel the public needs to be aware of how this company tries to take advantage of females and the elderly.
All they need is a gun and a mask - Antny07
On August 1st 2016 I dropped my 97 Jeep Grand Cherokee off at Edd Kirby's Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repaired. I was told by their service advisor, Carlos Oveda, they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairs. I received no calls after four days so I attempted to call Carlos at the number he provided me with. After going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service department. An hour or so later Carlos called me back and told me he would get my Jeep in to be looked at the next day. This was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise.
Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quote. I was connected with Kelly Chapman, the Assistant Service Manager, who assured me that my vehicle would be looked at immediately. On August the 16th, I was contacted by Carlos and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $921 for parts and $2,032 for labor, also demanding that I pay the $921 for parts as a security deposit or they would not begin repairs. I was absolutely in shock because I knew it was not necessary to replace all those parts. I had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes.
After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished. Kelly Chapman was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finished. When I called to pay the remainder of the balance for repairs, I was asked to pay over $750 more than the balance I was quoted. Upon speaking to Kelly Chapman about this, she stated that both she and Carlos Oveda had informed me of these additional charges; and the phone conversions stating such were recorded. This was a complete fabrication and an attempt to fleece me for even more money. I asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager Hank Wilson, wherein I was sent to voicemail. I had to call back again, wait for Kelly Chapman to confer with Mr. Wilson and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation. The Jeep had been there almost a month before I was able to pick it up.
Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakes. I had been totally ripped off, taken advantage of and left with a dangerous vehicle to drive. I have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service Dept. I would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me.
Tore up rear end of my Dodge truck during recall work - weespot414
Took my 2005 Dodge 1500 Ram pickup to dealer for airbag and pinion nut recall. Two weeks later, truck rear end squealing on the way home from work. Called a buddy who recommended a nearby rear end shop. Took it there for repair. After rear end repair completed, this shop owner told me that the Jenkins Chrysler mechanic had majorly over tightened the pinion nut, resulting in $1,095 worth of repairs. I called the Chrysler service manager, and he said since I didn't bring the truck to him, they would not pay for my repairs. Meanwhile, this same service manager called the repair shop where my truck was, and asked them to fax a copy of my receipt to them, and asked the owner twice if the overly tightened pinion nut had caused the damage. The owner told him twice that it did do the damage conclusively. I think if I had taken it back to Chrysler, they would've denied ever damaging it!
DAMAGED MY VEHICLE WHILE THERE FOR SERVICE - makinzy
MY 2014 RAM 3500 WAS DAMAGED WHILE LEFT AT THE SERVICE SHOP FOR REPAIR. THEY DENIED THE DAMAGE CALLED ME A LIAR SAID THE DAMAGE WAS DONE PRIOR TO BRING IT IN. THEY ARE THE WORST DEALER EVER REFUSED TO FIX THERE SCREW UP NEVER DO BUSINESS AT THIS PLACE
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