Excellent service - Jeremy123
Darrell lacy helped me with my vehicle I highly recommend going to see him. Not once did I feel Pressured into buying anything. Excellent service
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
Dodge Journey - Robbiehc89
John helped us out all day long finding us the best possible car for the needs of my family. He was fun to talk to and took time explaining everything and following up afterwards
life time extended warranty on 2015 renegade - escoggi
Patricia Neal, did a good job taking time to answer our questions & texting to find out what we needed to know for our decision about the extended warranty.
Sales and Leasing Consultant
My purchase - Mary L Gentry
Thoroughly enjoyed my visit to Jasper Jeep a couple of weeks ago.
The staff was super helpful, but not pushy.
I was treated with the utmost respect and sincerity.
I wouldn't send my worse enemy here. - Amanda.
Worse place ever. The only person I liked was JJ he truly needs to go to another car lot so they won't ruin his name. Worse place to buy from, worse customer service. They also don't inspect there trade ins and sale junk. Wish they had a zero on the review they dint deserve a one. They also cancel my warranty and didn't tell me try say I wanted. When the SUV was in the shop the first 2 1\2 months when I bought it.
Detailed information - Zanbro2010
The salesman was very informative and quick to answer any and all questions. He worked with our payment options and got the price down as low as possible.
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
I'm tepid on the sales guys, got saved by the Manager. - Erik Johnson
So, I bought a used truck from the dealership I had bought from since 1999. I didn't kick tires or haggle. I just signed and drove away as I always do. (My ninth car from them)
But there were problems. Lots of problems.
I called and the sales guy, Gary Williams, and he couldn't find time to call me back. /crickets
I spoke to his associate Jack and he was dismissive and never called back after our first useless conversation.
I started to feel like "You're nothing to these people once the ink dries."
I sent one more email and one more text because I had a suspicion that the owners didn't know what those sales guys were hoping would just go away.
And that's when I was on the phone with the sales manager, General manager speaking for the owner. They hadn't got word of what those sales guys were sitting on til my last message.
Long story short, they appreciated my previous business after all. And they told me I could undo my deal and buy another truck, a flawless new one. Or they'd fix what was not-good on the used truck and back me up. It was up to me.
It was awesome. So I bought a new truck. It was a better choice for me because I honestly stopped trusting anything my sales guy had said. And the truck was a scar.
But the management at Mountain Valley is like you want to believe it is in a small town. They're concerned about their business and they value repeat business.
So here's how it shakes out and what I learned:
When buying a USED car, take it to your mechanic for an exam before you sign anything. That's just common sense I did not employ and my sales guy was glad I didn't.
When buying a NEW car, seriously consider buying it from either Jason (Neal), or John (Connor)
I'm not gonna comment on if you get a great price because that's got more to do with moods and the phase of the moon, but I will tell you that MVM made it right, and seemed very genuine.
Dr Erik johnson
Not much to say after Roy Aderhold left. I've bought EIGHT cars from these guys since 1999, never haggled, bought some (new) cars sight unseen (FOUR Jeep Wranglers, two Durangos, a Ram 1500, a Ram 2500). Well then on Dec 31, I bought a used truck. I wanted to give Gary a year-end tick on the board. Barely checked the truck out. Trusted him. Signed and left. They told me everything was ship shape. Been checked out. That couldn't have been further from the truth. In fact, the truck had been submerged over the frame to let water down into the transmission and differentials. Further, the oil filter and air filter were TENS OF THOUSANDS of miles old despite assurances that the vehicle had been serviced before the sale. The guy in the bay looking at the truck showed me every piece and part. Liars. I called and spoke to JACK. He suggested I take my problems up with the poor guy who traded in the truck to the dealer ship. Some guy name John Lowery or something. I think his name's no secret since Jack was happy to send me after him. Then Jack got off the phone with a "let me call you back" which, amazingly was the last conversation I got to have with the dealership. Funny thing is, the entire dealership's phones BROKE all at the same time, and were unable to make a single call after I called and told them about the vehicles serious condition. Nope, you'd be an idiot to buy used from them. Because think about this: if they're willing to lie to a guy who bought EIGHT brand new vehicles from them, who *WOULDN'T* they lie to? Beware. Let my expensive mistake serve as your own pre-emptive lesson. As an aside, since I'm entirely on my own with this lemon: Anyone know who can get me an airbag, a new fuel gauge, and a transmission flush and front and rear differential drain flush and gasket? I'm gonna spend thousands on pre-existing poor condition for this F-450. Respectfully submitted, Dr. Erik Johnson.
Now BASSWOOD - false advertising and fraudulent practices - redford
My wife was assisting my 74 year old mother-in-law in purchasing a used vehicle from Basswood (2016 Toyota Corolla). She saw the advertised price for the car on the internet, and called and spoke with a gentleman named Eddie. A deal was arranged where the car would be purchased at the full asking price, along with the necessary taxes, etc. As we live in Florida, and my wife's mother lives in Gadsden, they agreed to deliver the vehicle to her for that price. On the day before the purchase was to take place, Eddie called my wife and told her that they would need an additional $500, as his manager and the owner said they weren't making enough money off of the deal. When a price is advertised, a deal struck for that FULL PRICE, and arrangements are made for the purchase, I feel that it is fraudulent to then come back and demand more money. I am writing this because I feel the public needs to be aware of how this company tries to take advantage of females and the elderly.
All they need is a gun and a mask - Antny07
On August 1st 2016 I dropped my 97 Jeep Grand Cherokee off at Edd Kirby's Adventure dealership in Dalton, GA to have a ruptured front brake line and defective emergency brake repaired. I was told by their service advisor, Carlos Oveda, they would get my vehicle in the shop within a day or two and he would call me with a quote for the cost of repairs. I received no calls after four days so I attempted to call Carlos at the number he provided me with. After going through the most disfunctional phone menu system ever, I was finally able to leave a message at the service department. An hour or so later Carlos called me back and told me he would get my Jeep in to be looked at the next day. This was the first of several times I was forced to keep calling because I was not contacted after several days of the initial promise.
Over a week and a half after dropping off my Jeep, I called and asked to speak to a service manager because I still had not received a quote. I was connected with Kelly Chapman, the Assistant Service Manager, who assured me that my vehicle would be looked at immediately. On August the 16th, I was contacted by Carlos and told, due to liability issues, they would only repair my Jeep if all the brake lines, rotors, calipers and related components were to be replaced at a cost of $921 for parts and $2,032 for labor, also demanding that I pay the $921 for parts as a security deposit or they would not begin repairs. I was absolutely in shock because I knew it was not necessary to replace all those parts. I had no other choice than to agree or I would not get my vehicle back; and I could not go there, put it back on a trailer, and bring it to another shop due to the vehicle not having brakes.
After being promised that the Jeep would be finished at a certain date several times, my Father and Brother In Law had to go to the dealership in person to demand that it be worked on and finished. Kelly Chapman was rude to my Father and offered up several ridiculous excuses as to why the vehicle had not been finished. When I called to pay the remainder of the balance for repairs, I was asked to pay over $750 more than the balance I was quoted. Upon speaking to Kelly Chapman about this, she stated that both she and Carlos Oveda had informed me of these additional charges; and the phone conversions stating such were recorded. This was a complete fabrication and an attempt to fleece me for even more money. I asked to hear the recorded conversations and upon that was transferred to speak to the Service Manager Hank Wilson, wherein I was sent to voicemail. I had to call back again, wait for Kelly Chapman to confer with Mr. Wilson and was finally informed that I only owed the original amount quoted so I paid it, completely disgusted with the whole situation. The Jeep had been there almost a month before I was able to pick it up.
Upon picking the vehicle up the following day I found the brakes were not fixed properly: the pedal was "spongy," slow to respond, and they had not fixed the emergency brakes. I had been totally ripped off, taken advantage of and left with a dangerous vehicle to drive. I have lost sleep, been through torment, anguish and have wasted a ridiculous amount of time calling and waiting to be called back by the people I have aforementioned only to be left with a vehicle that still needs to be repaired; and I refuse to bring it back and be put in the same position to be ripped off again by Edd Kirby's Adventure Service Dept. I would not only, not recommend this dealership's service, but I hope someday they all have to experience what I have as punishment for what they did to me.
Tore up rear end of my Dodge truck during recall work - weespot414
Took my 2005 Dodge 1500 Ram pickup to dealer for airbag and pinion nut recall. Two weeks later, truck rear end squealing on the way home from work. Called a buddy who recommended a nearby rear end shop. Took it there for repair. After rear end repair completed, this shop owner told me that the Jenkins Chrysler mechanic had majorly over tightened the pinion nut, resulting in $1,095 worth of repairs. I called the Chrysler service manager, and he said since I didn't bring the truck to him, they would not pay for my repairs. Meanwhile, this same service manager called the repair shop where my truck was, and asked them to fax a copy of my receipt to them, and asked the owner twice if the overly tightened pinion nut had caused the damage. The owner told him twice that it did do the damage conclusively. I think if I had taken it back to Chrysler, they would've denied ever damaging it!
DAMAGED MY VEHICLE WHILE THERE FOR SERVICE - makinzy
MY 2014 RAM 3500 WAS DAMAGED WHILE LEFT AT THE SERVICE SHOP FOR REPAIR. THEY DENIED THE DAMAGE CALLED ME A LIAR SAID THE DAMAGE WAS DONE PRIOR TO BRING IT IN. THEY ARE THE WORST DEALER EVER REFUSED TO FIX THERE SCREW UP NEVER DO BUSINESS AT THIS PLACE
Service Lane Manager
Crown Chrysler Dodge Jeep RAM Fiat