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Mandy was very helpful, knowledgeable and a pleasure to... - Lexus buyer
Mandy was very helpful, knowledgeable and a pleasure to work with while searching an reviewing various new car options from Lexus vs the competition. Much appreciated.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Sales Consultant and Technology Specialist
Sales & Leasing Consultant/Lexus Technology Specialist
Kenny Clark at Wilde Lexus of Sarasota is hands down the... - V-LochNessa
Kenny Clark at Wilde Lexus of Sarasota is hands down the most genuine, kind, patient and easy to work with finance manager. We did everything virtually and he had everything ready for me to sign when I arrived. I was in and out with my new car in less then 30 minutes. I also was messaging Jeff Serensky for months waiting on my black on black knowing you guys were short on stock but he's helped me with my last vehicle so he knew my wild personality and texted me a picture of this hot blue IS. He went with his gut and he was totally right ... IT'S SO BEAUTIFUL, I fell in love!
I was so happy from start to finish that I was literally in tears of joy. I will refer family, friends and my clients to your dealership everytime, especially to these awesome gentlemen!! Thank you again sooooo much!!!
IS 350 F Sport
Internet Sales Manager
Nadra provided exceptional service. She patiently... - Lakiba88
Nadra provided exceptional service. She patiently supported me as I explored my purchase options and was attentive throughout the shopping and buying process. On the day that I picked up my vehicle, Nadra ensured that it was ready and that my time in the dealership was efficiently managed.
Master Certified Sales/leasing Consultant
CJ Agri was professional and expert in my Lexus service... - Scott
CJ Agri was professional and expert in my Lexus service needs. Thanks for the great experience, I will be sure to bring my car here from now on.
Internet Sales Specialist
Pre-Owned Sales Specialist
Internet Sales Director
My husband bought a Lexus from Alaa and Chanlin. He was... - Scott
My husband bought a Lexus from Alaa and Chanlin. He was so impressed that we went back a week later and traded my Mercedes in on a new Lexus.
We had an issue with our older Lexus and somehow managed... - mbtocco3
We had an issue with our older Lexus and somehow managed to get to your dealership before it died completely--without an appointment on a busy day. Even though we didn't buy the car there and had never been in the dealership, we were treated like royalty. I have never been in a dealership that was nicer, cleaner or more accommodating to its customers. Everyone was super nice. Our Service Rep, Angel Melendez, went out of his way to make sure we were happy. When a part had to be ordered, we were given an incredibly nice loaner car so our holiday weekend wasn't ruined. The car was fixed and clean by the time they said it would be the next day. I will not go anywhere else from now on, and when this car is too old, we will be back to purchase a Lexus from this dealership. I just can't say enough good things about it!
Thank you Shelby Davis for being a great sales person. I... - Pam7887
Thank you Shelby Davis for being a great sales person. I didn't come to by a car . Shelby told me about the Rx360 no pressure. I loved it . I will buy my next car from Shelby. Stan was a great finance person . I thank him for his patience and time. I also would like to thank . Carl for following up with my purchase making sure I'm happy. I love my truck thank u nalley Lexus.
Master Certified Sales Consultant
Internet Sales Consultant
New Car Sales Consultant
I can't say enough about Ms. Teresa Chandler & Mr. Todd... - EJames
I can't say enough about Ms. Teresa Chandler & Mr. Todd Marmontello! They always above and beyond! I am pleased to have these two looking over me. My Angels from Hennessy Lexus! I am more than grateful for all that you do! Thank you kindly Hennessy Lexus...100%!!! Definitely looking forward to my next purchase with you!
New Car Sales
Excellent customer service! Great experience! Very fast... - Destinylind61
Excellent customer service! Great experience! Very fast friendly! The best! Always do a wonderful job! They were able to get us in and out in a timely manner .Excellent !
Reinhardt Lexus and all of the staff there made my new... - Patdavis1
Reinhardt Lexus and all of the staff there made my new car buying experience the best ever! Jake Melton was awesome to work with and Lexi was quite patient trying to teach an old dog new tricks! Derick made the financing process painless! I highly recommend Reinhardt if you are considering purchasing a new ride. They treat you like family!
Jared Young was a pleasure to deal with. He was very... - Mallard72
Jared Young was a pleasure to deal with. He was very professional and thorough . The service I received was great and also having the loaner car was wonderful.
I drive a 2001 LS 430 with 237,000 mile. I d extremely... - princsam
I drive a 2001 LS 430 with 237,000 mile. I d extremely pleased with the Lexus service I've received up and down the East coast and in the Midwest over the years until my experience with Lexus of Jacksonville. I picked up my car from Jacksonville on August 7th of 2019. The car would not start after a rest stop at the Maryland House on route 95 on August 9 th 2019. The defective work was repaired at Lexus of Towson.
In an effort to help me get reimbursed for the work they did, the Towson general manager has agreed to verify the problem for the Jacksonville general manager
and has made at least three calls to Jack Becker which were not returned. I have spoken to Mr Becker several times. He says he feels no obligation to reimburse me. I have also made two requests by email for a copy of my bill and one by voicemail from the service agent who handled my case. No response has been received for these requests either. This leaves me with the impression that The people at the Jacksonville dealership are not interested in ensuring my satisfaction. I am left with no alternative but to file complaints with Lexus Headquarters and Florida Small Claims Court.
I am extremely satisfied with Lexus of Jacksonville and rate them no higher than two stars.
We recently moved from Southern California to Savannah.... - mybailey54
We recently moved from Southern California to Savannah. We need our lease was up on our Existing 450 H. We thought we’d look at the new models and we are fortunate to have Sam as a sales agent. The experience was terrific! I would highly recommend him for any of your card transactions. The company itself and management also a very nice and accommodating. All in all a great experience! Michael and Sandy Morrison#
We have bought 5 Lexus over the years with 3 coming from... - Don Beaver
We have bought 5 Lexus over the years with 3 coming from our dealership at Hilton Head Lexus. We are very demanding customers for product and service and have never been more satisfied with our entire experience with HHL. Our most recent experience with Cam Despres was in a word , extraordinary . Cam’s knowledge and commitment to excellence is second to none. We are very satisfied with our HHL experience and would recommend this quality team to anyone. Cam is clearly a FIRST ROUND draft choice supported by the best team in our many years of as buying huskily vehicles🇺🇸
On both occasions that I have purchased a vehicle from... - marie.helms
On both occasions that I have purchased a vehicle from Lexus of OP my experience has been "Outstanding"! My sales associate Elizabeth was very helpful in locating the right car for me and she was very professional and easy to work with as was the Finance Manager. I will continue to do business with Lexus of OP.
My wife and I made a 300 mile round trip to purchase a... - Carey
My wife and I made a 300 mile round trip to purchase a vehicle which I had been assured was still for sale and on the lot late Saturday afternoon. Upon our arrival the vehicle was not there and it took four calls before I was advised it had been sold but would not tell me when. Wasted time and money on top or poor customer service.
We had amazing sales experience at Lexus of... - Tweiss
We had amazing sales experience at Lexus of Clearwater.Brian Troch was our sales person and we absolutely loved him .Took his time ,gave excellent service .His manager Tyler was great as well .Very happy customer Tanya .
BEWARE OF DECEPTIVE SALES TACTICS!!! Being a loyal Lexus... - marcoerazo
BEWARE OF DECEPTIVE SALES TACTICS!!! Being a loyal Lexus client for over 10 years, I decided to circle back to the brand buying my 4th Lexus, this time an LS460 at Lexus of Tampa Bay. Sales representative and manager stated car was in "impeccable condition and there was no room for negotiations as all cars are sold with the highest Lexus standards of reliability and reconditioning". On March 3rd I decided to fly in to pick up the vehicle when promised that I was able to do a full inspection, even offered to put the car on a lift. To my surprise, the driver's quarter panel paint was in really bad shape but was not noticeable in pictures. They had to repaint the quarter panel and I had to rearrange my agenda, book a hotel room and stay overnight. On site suspension inspection was suddenly denied because of “insurance regulations”. Technician did a FaceTime video, I specifically asked for the suspension, he assured this was completely taken care of. He even did a close up of the lower control arms. I took delivery of the car and next morning I took the vehicle to address a vibration at a local Lexus dealer and they stated that the upper control arms were bad and repair cost was $2,700. In addition, cheap tires on the vehicle were old and out of round plus not recommended by Lexus; another $1,100. Now I’m $3,800 in the whole. Not a repair you would expect in less than 24 hours of a Lexus ownership. I opened a Lexus owner account and was able to download the full-service report which revealed that Lexus of Tampa was well aware of the upper control arms issue and declined to repair the upper control arms. They also failed to disclose the issue to me as a buyer despite asking three times about the suspension. Contacted Lexus of Tampa and they claim that upper control arms are not a safety issue and that doing only lower control arms will bring the car up to Lexus safety standards; they were not willing to do the repair because it will eat up part of their sales profit. They offered to buy the vehicle back from me but that means I will have to take another day off work and start the buying process all over again. I asked if they were going to repair or disclose the issue to the future buyer which they replied, “we don’t have to disclose it because is not a safety issue; if I can’t sale it retail then I’ll sell it at auction” WOW! Concealing information to avoid lower sales profit? I even offered to pay the $950 labor if they can get the parts at their cost but that didn’t work. In summary, I learned a $3,800 lesson; not to trust the brand reputation and never buy a vehicle if dealer is not willing to allow full inspection. I hope this review helps other buyers not to go thru the same trouble. If you are buying a used vehicle from this dealer, inspect and re-inspect the vehicle; DO NOT trust pictures, videos or the word of the sales representative. I hope I don't get the same copy/paste apologetic response asking me to contact the GM, but a real answer posted here.
Bought a new LX570 from this dealer this summer and it... - BLAKEME
Bought a new LX570 from this dealer this summer and it was wonderful experience. Having just dealt with the worst experience ever at Jackson Acura in Roswell, Ill always be sure to let people know when a dealer performs at a stellar level.
Certified Lexus Sales Professional
Master Certified Lexus Sales Professional
I have had 3 Lexas and the service department just keeps... - Coco
I have had 3 Lexas and the service department just keeps getting worse. They don’t speak to you and treat you like they are to busy to fool with you!
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