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Today I purchased a SUV and Michael was my sales manager.... - Jlpetty.indy
Today I purchased a SUV and Michael was my sales manager. Great customer service, attention to detail. Outstanding customer service! Ask for Michael next time you need a car with a great experience!
Top Reviewed Specialists At This Dealership
Sales and Leaseing
Hood well done - bigbucnasty
Thank you so much. You All did an exceptional job on repairs to hood. Time for completion excellent and communication from employees was A-1.
Anthony was great. I purchased my 2019 Acadia Denali... - delt21
Anthony was great. I purchased my 2019 Acadia Denali from him this past Friday. Anthony took his time answering every question I had and made sure i got a great deal.
Sales & Leasing Consultant
Fantastic Experience with Nick - Charles
If you're ever thinking of picking up a GMC, come here and ask for Nick Steer. Fantastic service from the moment I walked into the showroom floor, Nick was very attentive and extremely polite. Unlike the typical salesman; Nick was focused on helping me find exactly what I want, the typical salesman only tries to upsell as much as possible. Nick walked me through all the options and explained all the details thoroughly. Could not have had a better experience at this dealership!
Sales & Leasing
Salesman Al Hunter was very informative and professional. - Lucy Bridges
It was a pleasure selecting my new Yukon Denali. My salesman took the time to explain all of the new features and helped me to make the right decision to fit my needs. I am very happy with my selection and my purchase.
New Car Sales
Service - JAVIZO6
I call to have my Z service. I waited 1 hour 1/2 for a oil change. I think that I was 2 or 3rd in line.
John and the crew took good care of me.
Senior Sales Professional
Internet Sales Agent
Derick and Jeff and their crew are always A+ - JMossman
Great service team. They take excellent care of me!! Professional and timely. I would recommend anyone that needs a vehicle serviced to go these guys.
From the moment I walked in the door until I walked out... - Katlabar
From the moment I walked in the door until I walked out with the keys the next day I was very satisfied wit the Salesman Roy and the staff members I came in contact with and Roy Day has checked to see if there was any problems or questions. I will return to Kaiser for my next purchase
Happy customer and refer friends every month - Marjorie2784
Cat Langbehn is truly in the right nich for what she does and does it well. Her personal attention makes everyone feel special. Not only will I return when my lease is up, my friends are going to be repeaters. She linked my cell to Bluetooth and is always available to answer questions. I feel like I have made a friend.
Customer Service as it truly should be! - Dakotaice7
Nov.12,2019 we sent a text to our salesman Hunter Thompson stating we had a problem. It was a good problem, and I explained we sold our old car early and asked if they had a courtesy or loaner car while our was being serviced. Well Mr. Hunters reply was "Sir I'm not at work today, but let me call my boss and get back to you". Within minutes He calls and asks what time I can come by. That day his team had it ready and please understand, Mr. Hunter was off the clock! Thank You Garber
Great Service & Attitude - Bob H.
The attitude of the service manager and assistant is excellent. They try to accomidate the customer and explain in detail any issues. The service tech's do a very good job in the servicing or repairing your vehicle. This is what you get when dealing with a small dealership.
Fast, fair, efficient. Always a pleasure to work with... - ronk34
Fast, fair, efficient. Always a pleasure to work with Dennis. Been using Key for many years through several Buicks. Convenient location. always clean. Keep up the good work.
A pleasure to deal with - SBPetrunick
After attending many Chevrolet dealerships in the Orlando/Tampa area, it was truly a pleasure to find Cliff Chappell and the team at Jim Browne Chevy in Dade city. They truly understand professionalism and on how customers should be treated.
Knowledgeable and kind - Lajohns
Calls answered promptly and was given top priority while visiting! Price for vehicle was better than surrounding dealers and negotiating was easy to finalize to create an awesome sale!
Sold me a defective vehicle and turned back on me!! - NoChevys
On April 29th I made the mistake of trusting a car dealership, (Bennett Chevrolet-Buick in Kingsland Georgia) to be honest and fulfill its word/commitment. I know better and this will be a life lesson I will pay for 72 months and carry with me for the rest of my life.
Here is what happened. I stopped by to look at 2019s and possibly to trade in my 2018 Chevy Equinox. Keep in mind I have not bought a brand-new car since 2011 (it was ironically a Chevy as well) . Typically, I buy used cars with 5k to 20k miles on them because of the cost savings but we had purchased a used 2018 Equinox in 2018 with 19K miles and we really enjoyed it. We put 15K miles on it in 5 months and now the warranty was about to be up, so we were considering buying a new one.
My salesman, David Strong, seemed like a decent enough young man and had a low-pressure sale pitch. I was satisfied with his approach and decided to do business with Bennett Chevrolet . They did not have an AWD vehicle on their lot, but I was promised that one could be located at another dealership and brought there same day for delivery. I agreed and was convinced/encouraged to complete all the paperwork immediately so that I could take delivery on the new vehicle that same day. It had been a pleasant experience and I failed to see the great harm I would soon suffer.
I went home for lunch and was called around 4pm to come get my new car. I excitedly took the keys to my new car. My wife and I got in and as we left the parking lot, we noticed a buzz/vibration/noise coming from the shifter knob. It’s a 40 mile drive back to the house and I called Bennett Chevrolet from the road and told them of the issue. They told me it was almost closing time and to come back tomorrow and they would make it right.
April 30th at 8 am I was at the dealer and took David (the salesman) for a ride. He agreed that there was a problem and could hear the noise. So, I dropped the vehicle with the service department (I was going out of town for work and would be gone 5 days). I told the salesman I would not take delivery of this vehicle if It was not made right and David gave me his full assurance all would be repaired.
While I was gone I waited 3 days until I finally reached out to the service department by phone and spoke with Mr. Wit for an update. He told me that they could hear the noise but had no idea where it was coming from or what was causing it but that they had ordered a whole new shifter assembly from transmission to column and would replace all of it if necessary. On Friday May 3rd I got a call back from service department informing me that all the parts had been replaced but that the noise was still present. Further, they advised that GM was aware of a noise occurring in some 2019 Equinoxes, but at this time there was no solution and it could not be fixed.
I called sales and spoke with a manager, Anthony, and Denise in customer service who both told me, “sorry come get your broken new vehicle.” I asked for a replacement vehicle - they told me NO, it would be too much paperwork because they had already registered the VIN . I asked them to take it as a trade- they said they did not want it and said we would have to order another AWD and it could be broken too. I told them I would not accept this vehicle- they informed me I had signed a contact and that I owned THIS VEHICLE. I reminded them my contract was for a new (properly working) vehicle. They told me take it up with GM or my lawyers.
I have been a Chevy man for my whole life and I have purchased 10 new cars in my life and all but one was a GM. This will be my last.
Very Poor Customer Service - bamerson74
During my very first time at this dealership I received very poor customer service today when I went to pick up my GMC Sierra from an oil change appt. While my vehicle was there one of the service members who was working on my vehicle dropped my keys which broke the key fob. When I go to get my vehicle they hand me the keys which were taped with scotch tape to my fob. I then am brought back to the back and was told that well since its its $90 for a new one and it was not a new fob that they will split it with me. This seemed ridiculous considering when I came in my keys and fob were intact and in perfect working condition.
Worst Customer Service Ever! - Jamie
Worst customer service ever! I found a car I loved at Mott's. Had to drive to Orange Park to do the loan closing (nearest Chase Bank). I was on my way back and called to let Mott's know I had the check but could not get there until 11:45 (they closed at 12:00). The woman I spoke with very rudely told me I needed to be there by 11:00 for them to see me the vehicle. I explained that it was impossible since I was driving from Jacksonville. She adamantly told me no one would stay to sell me the vehicle. I asked about their hours during the week. She said I needed to be there by 4pm to buy the vehicle. I explained that I work and could not be there that early. She said sorry with so much attitude I could not believe what I was hearing. I asked if she was seriously telling me I'd have e to take my business elsewhere because no one there would stay a few minutes to seek me this car. She said the car wasn't going anywhere, that I'd figure it out. I asked again if someone could stay a few minutes, she said, "no, we don't do that". So I took my business to Walt's.
Let me tell you about Walt's. They found me a car I love, found a lender and argued to get me an awesome interest rate. Had the car detailed and the gas talk full and had me out the door in less than 2 hours. I even got a hug before leaving. That is what customer service is all about. They have my business and my family's business for life.
Doesn't get any better - Mark275
Purchased a used Jeep Wrangler from Rick Matthews along with extended warranty had transmission problems two weeks before the warranty expired they sent it to a transmission shop where they said they fixed it but the problem came back a few weeks later by that time the warranty expired but Rick Matthews is still working with me to solve the problem on their on dime that's what I call service which is hard to find these days wouldn't take my cars anywhere else thank you Rick matthews
LIES. LIES. LIES. - buddy1
Terrible - not a man of their word. Took my car in two weeks ago to sell it and stated they needed a 'clean title.' Did as I was told and paid off my vehicle's balance and obtained the title and walked back in 2 WEEKS LATER and they quoted me $2k less than my original offer. The only thing that changed on the car was the 40 miles I took to drive it there. Here I am a couple days before Christmas and I am now out $6k after the pay off. TERRIBLE. I will be going elsewhere, as should you.
Wonderful Dealership. Smooth transaction. did it right !! - Layne01gun
We were looking for a nice used pick up truck to ad to our little farm. Theo Lyras at Ronsonet was a wonderful no pressure sales person with lots of knowledge. He communicated with us in a highly effective way and professional way. Frankly I wish all car dealers would take lessons from him. the entire purchase process was extremely smooth and trouble free. Theo went out of his way to make sure we knew everything about the vehicle from the Car Fax to showing us how to use the electronics and program our phones to the blue tooth, I give Theo and the Ronsonet family 5 STARS and TWO THUMBS UP!! It was a great buying experience. Its sad that these type of family owned dealerships seem to be dying out in the USA. Keep p the good work.
Layne E. Schultetus
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