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READ SMALL PRINT BEFORE YOU CALL OR BUY! - clands11111
They have hidden fees that are listed as "Pricing" in a drop down menu. We went to our lender and were in the first stages of qualifying for a loan, using their advertised price. If you go on a third party site it will not explain their fees at all. If you go on their web page if you don't "click" on the "Pricing" option you won't get the full disclosure! $2000 trade in fee, $995 reconditioning fee, $295 administrative fee, then Tax, Tag, Title Fees (normal). An advertised $9487.00 vehicle turns into a $15,000 vehicle when you're done! Should not be able to advertise like that!
Tim was excellent with providing information for our... - Bob Allison
Tim was excellent with providing information for our purchase of our vehicle. We have bought two Ford Edges from Tim and we look forward to continuing to do so.
Best car buying experience we’ve ever had. Champ was... - Teri.allen
Best car buying experience we’ve ever had. Champ was upfront and answered all of my questions. He gave me the out there door price over the phone and stood by it. No hidden fees when we showed up to buy the car.
Unfortunate Experience - CGator
As a first-time car buyer, I am truly disappointed in Lincoln. Lincoln/Ford of Ocala has treated me with terrible customer service. Paris tried her hardest to take total advantage of me, and I almost paid $8,000 over the sticker price for my vehicle. Management is completely untouchable, and no one there can give you a straight answer without you having to call on multiple occasions. I have never spent so much time speaking to voicemails and employees who have no interest in helping you. I had my car serviced twice in less than a week of owning it, and these major inconveniences are ignored. The customer service is better at Walmart, and I have had my image of the amazing Lincoln company tarnished. My experience has been terrible, and the only positive thing that I can say in regards to Lincoln is that the service department in West Palm Beach, at Al Packer Ford, is phenomenal and that the people there (notably Joe, Rob, and Michelle) were the only people to truly care about anything. I will certainly only want to deal with them from here on out. In addition, Isaiah in corporate has been wonderful about getting my simple tasks taken care of when Lincoln/Ford of Ocala could not do it themselves. I certainly cannot recommend Lincoln/Ford of Ocala, and would say one should be prepared to be taken advantage of, deal with a major headache, and spend hours on the phone before everything is said and done. It is hard to enjoy your new car when it took such a hassle to get it. I am so disappointed and feel robbed of what was supposed to be an exciting and fun experience of buying my first car. Please do yourself a major favor and take your business to a competent dealership with employees who are knowledgeable about what customer service encompasses.
fantastic service - Leroy
have been coming to beck ford for servicng and repairs for the last 8 years. never have I had other than fantastic experience. Jeremy , Jeff & crew hasve always treated me as I was their only customer.
Ridiculous! - Ernie
A complete waist of time, can't believe folks like this are even still in business. Watch your back on trade in, the "boy" with moose in his hair running numbers for trade in's must think everyone is an idiot, I'm not sure which backside he kissed to get his job but hopefully for the sake of the dealership he won't have the job much longer. Internet prices fluctuating all over the place, I really suggest driving a little further (ron anderson) for a much better and straight forward deal.
very pleased - Brenda H
I stopped in and was greeted by Larry. Very polite and not a pushy sales person. He listened to what I wanted and only showed me what I asked for. The buying process was easy and I learned all the features my new car had to offer. I didn't feel rushed and would definitely but from them again and recommend Larry to anyone looking for a new car.
Poor Customer Service - Ryanp
Attempted to schedule a factory recall correction for the adaptive cruise control system. Set the appointment several days in advance and clarified the need for a rental car (this recall is a day long fix according to the dealer) and was told to be there at 7:30AM. Arrived at 7:15 am and was told there was no paper work for the rental car and was asked to wait. Unfortunately, I had a dentist appointment at 8:00AM, so I left at 7:52AM to get to dentist across town. Arrived back at the dealership at approximately 10:30AM and asked them if they could still get it in and fixed that day. Was told that it probably would not be fixed that day, but I could leave my truck with them. Warranty department was not very friendly and not too eager to work with me.
I have since contacted another dealership that is eager to reprogram the system as required by the recall. They state that it is a 7/10 hour service according to ford, but suggest me assuming 1.5 hours to be safe. This is a big discrepancy between the two dealers. I will schedule this work to be performed with the other dealer, since they seem to know more about the recall and are eager to help.
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