Awesome - jlspo
It was great. They are always professional, knowledgeable and helpful.
They are great.
They are great.
They are great.
They are great.
I don’t appreciate the 25 word minimum.
Top Reviewed Service Specialists At This Dealership
Customer Realations Manager
"Great Service" - MKBROWN3
My Rep. name was Ralph and he was very helpful, friendly and professional to me. I was very pleased at the service that was rendered to both me and my vehicle. Andre Frederick always is friendly and shows that he cares.
Thank you Karine! - Mom of 2 boys!!
Karine has fantastic customer service! She is friendly, kind, and patient! We have gone to the dealership for oil changes in the past because of her customer service. We are now in the process of looking for a new vehicle. We won’t buy a car from anyone but her!!
New Buick Encore - BOncore2
Went over to have my little 13 Encore serviced & while it was in the capable hands of the service dept. I went up front to say hello to Gus & Anthony & wound up trading for a New Encore with all the safety features. Love the little car. Thanks you guys!
Sales Client Advisor
Great service - TILLMANC0
The service was professional. It was done quickly and with no problems. They fixed my problem and the final price was lower the quoted estimate.
Body Shop Advisor / Internals Advisor
Exceptional Service!!! - Regal2014
I just want to take the time to compliment the best service managers ever, Dennis Sawyer and Mary Jane. Dennis greeted me and prepared the initial paperwork. I just love his humor and charisma.
Hat's off to the repairmen who worked expeditiously to get me in and out in a reasonable amount of time. Also I cannot say enough accolades about Krissy in the Customer Counter area. Each person that I interacted with provided exceptional customer service. Everyone was both professional and personable. Mary Jane explained everything that was completed on my Regal and took the time to review everything that needs to be completed during the next oil change. They even worked together to honor a competitor coupon, which by the way had expired. This is the best customer experience ever. I cannot say enough about the value added customer service I was provided. I will keep coming back again and again. I will also refer others.
Doesn't get any better - Mark275
Purchased a used Jeep Wrangler from Rick Matthews along with extended warranty had transmission problems two weeks before the warranty expired they sent it to a transmission shop where they said they fixed it but the problem came back a few weeks later by that time the warranty expired but Rick Matthews is still working with me to solve the problem on their on dime that's what I call service which is hard to find these days wouldn't take my cars anywhere else thank you Rick matthews
Gmc 2500 HD wrranty work - dirtymax 2500HD
Truck had a bad injector and it was the week of Thanksgiving. I had travel plans. They were able to get it in and get it done on short notice. Service was great and the truck is back running with no issues.
This is our 5th vehicle from this Kaiser. Very happy! - Patricia D Geese
Whenever we come to Kaiser - for service or to think about purchasing - we are greeted by name and treated as special customers. We wouldn't shop anywhere else. Not to mention how happy we are with the leasing program and the Buick Encore - this is our 3rd one!
Great Service - Johnny T.
I'd like to thank Katie, my service advisor, for keeping me informed on the progress of my warranty repair, and the technician who worked on my car for having it done the same day. This is one reason I buy my vehicles at Phillips Buick/GMC.
Service a problem with our vehicle - George
After the first attempt to solve the problem with our vehicle failed, Corey McAninch and his mechanics went out of their way to find the problem. Corey's persistance paid off and the vehicle is now running perfectly. His patience and consideration are greatly appreciated.
Awful Experience - argentry
We may have just had unfortunate timing, but we had an awful experience with this dealership.
Wife's car died on the way to work. I leave work and it was obviously the transmission and we are only a few months out of warranty. We get it towed to Jim Browne Chevrolet in Dade City. The guy was very nice, professional, and welcoming on the phone. We arrive with the vehicle and wait to be seen. Was not greeted by their A-team in customer relations. The guy was short, blunt, to the point, which was fine with me even if he was borderline annoyed. I prefer transparency when it comes to business dealings. He tells us their transmission tech will be in tomorrow to take it apart and tell us the problem. 4400 estimate for transmission.
We get a call the next afternoon, their tech agrees with the assessment. Wife waits to talk to me before we give the go ahead. I give her a list of questions to ask before giving the go ahead.
Call the next day and now it's 2400 for takedown costs and then the price of the part to fix it, or 4700 for a new one. The price had gone up 300 dollars for the same service. I also did not like the takedown estimate because a new transmission only costs 2200. But the real kicker is that the tech never even took apart the transmission despite what we were told! I get that they did not want to charge us for the takedown until we said so but we were explicitly told that the tech would take it apart and find the problem the next day. Don't say something if you're not going to do that. And the other kicker is that their service manager can extend the warranty to keep business and it was a vehicle only a few months out of warranty.
Because of this, I call Dade City Transmission down the road, and get an estimate for 2700 new and installed with a 3 year unlimited mile warranty. I tell them to send a tow truck.
So, we called Jim Browne back and paid the bill. The man knew when we went to pay the bill we were getting it towed "down the road". When the tow truck got there a half an hour later we received the run-a-round and they would not release the vehicle to him. Very disappointed in the professionalism of Jim Browne's service of everything after the phone call.
Great Service - Rbbutler48
Friendly service, great employees. Customer concerns addressed. Bought GMC CANYON new here and they always take care of my concerns and need. Free car wash.
Routine Maintenance - BAD Dealership
Dealer serviced this vehicle for over a year. I kept having problem with tire wear. Turns out the tire pressure was wrong (uneven) in all tires, they did not inflate when balancing and rotating.
Awful experience & terrible service from Buddy himself - UnhappyCustomer
My car is worse off leaving than when it arrived, bubbles in the paint, damage still not repaired. After 33 days I went to get my car for the 5th time and Buddy Foster himself was there he came out of the back office and screamed at me "You better just take your car today and leave we are done fixing it, nothing is wrong with it" I asked him to go out and look at the car with me when we approached I saw a 6-8 inch rubber mark on the front bumper that had just been replaced and painted by them. Needless to say after terrible service and having to bring the car back 5 times and another time not even leaving with the car I will never return to Buddy Foster because they do a crappy job and because Buddy himself thinks he can yell and scream at a customer. I had Jim tell me one of the times that I came up there to get it "Well you are just pickier than most customers" Which means that Buddy Foster thinks it is okay to not repair things, leave bubbles in the paint and clear coat because most customers aren't as picky as me. Buddy himself should be ashamed of his behavior and how he spoke to me it was totally unacceptable and there were several witnesses to see the show he put on. The repairs needed for my car should have taken at most a week however at 33 days it still needs work done and we be going to another shop to have the damaged caused by Buddy Foster repaired the proper way. I would no recommend that anyone bring their vehicles to BF for any repairs not only because the work is terrible but because of the owner don't give that rude guy your business.
Deceiving acts - Gmc truck
Was very attentive and welcoming when purchasing a new vehicle. But once they had the sale, it all changed! Vehicle is a lemon, been at service dept many times. They do not acknowledge you with a good morning etc just a yes. Very infriendly service front end. Do not think I will ever purchase another vehicle from Danny Len gmc! I change cars every 2 years. I'll be going back to the foreign car market a much better built vehicle!!
Horrible - wkatie0001
Horrible, Very Short with the you when asking questions. If you are lucky enough to pay your car off they will HOLD your TITLE and give you the RUN AROUND! They are a JOKE! I WOULD NOT RECOMMEND VAL U CAR/ INDI CAR. THEY LIKE TO TAKE ADVANTAGE OF PEOPLE IN NEED! I Would give NO STARS if possible!
Body Shop Experience - Frank Smith
Took my car in for some body work on my on dime ($2300). Saw that this body shop was on USAAs referral list. Thinking this was a safe bet I took my car there. That turned out to be a costly mistake. After the first few days the paint on the front grill area began to bubble (the first sign of poor quality). They agreed it was their poor work and made the repair. Five months later the paint on the passenger door began to chip off (the second sign of poor quality). Once again I returned expecting a similar experience...I was completely mistaken. They said the chipping had to be road damage therefore they were not responsible. There are no signs of damage other than their peeling paint job. My complaint to BBB was fruitless and a waste of time. Hope this review saves others (especially military members) some grief. I reported this experience to USAA where the complain was recorded. Go somewhere, anywhere else.
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