I won't be back - David
Made an appointment to have my GLC serviced. The car indicated A2 service required . When I made the appointment I said I would wait for the service and was told 2 hours. When I arrived the service person said that I did not need A2 but instead B1 and the wait would be 5 hours, the cost would be $1400.00 and they had some more suggestions. I really felt like I was getting ripped off and told them to simply do an oil change. 2.5 hours later the car was done but they did not reset the service indicator which would come on every time I start the car. I ask for the reset and was first told that it was Mercedes Benz policy not to reset.Only after I really got in the guys face did he agree to reset the indicator. I will never go back there for service again. I believe that they push to upsell and actually are quite arrogant.
Service and customer lounge is not good - Maximilliam2002
They said VIP nothing special lounge is ugly and don’t have nothing to seat and wait and service for your car not good and car wash they close early my first Benz bought from winter park and very happy and second Benz bought from south orlando and not happy.
thieves!! - iosuitel
Worst car manufacturer ever. Not designed "for endurance" as they sell but yes to steal from you over with their dishonesty. They won´t diagnose any issue while in warranty but they will be very thorough as soon as the warranty is expired so they can screw you over with their insulting and outrageous rates. Besides being xxxxty cars -at least mine was-, these guys are just thieves. I will never ever buy from these thieves again.
I bought a 70k car from them and had issues from day one. Took it to the dealership and they did not diagnose properly but just replaced some parts, I guess just to make me happy. I told them I was concerned about having brought the vehicle for a couple of times due to suspension issues and that my warranty was expiring and they said the would stand behind their product. Warranty expired, 34k miles, purchased 3 1st maintenances from them at car purchase so always maintained at dealer, took it to dealership with suspension issue - car leaning to the right - and they wanted 10k. Did not expect this from a named brand like Mercedes. I guess no one is save from greed.