Customer Service - Ellen
I've been dealing with Carls since 2013! Unbelievable customer service. Treated like royalty! Quality work in service. To this day I can bring our vehicles in and get the same quality care. John D and Lisa especially! ?? And let's not forget management! For they keep it running smoothly! Never been treated so well we do at Carls. We will be dealing with them for years to come! Thanks again for all you do for us! I ALWAYS recommend Carls to anyone I know!
More unfixed problems - Ellen
So..I called James..once again..I was told they replaced the radiator..which makes perfect sense since it was a fron end collision..well..I've had to put coolant in it more than once..so..I sent it to Carls..who are top notch..it's leaking from that side..nice! And I looked at the paperwork..which I kept it ALL..no..never changed the radiator..oh and James..I called him Friday of the week before..called Monday this week..his excuse is..he can't find my parerwork..so..here I sit waiting..again. It's just a stall tactic. We were promised this truck would be factory new..now I never expected anything that was wrong before that accident to be fixed..but here's the thing..we kept it in tip top shape..Carls can vouch for that..it's in their system! So..the insurance adjuster..along with Garber..apparently decided to just screw us over..I keep hearing those snarky words from them.."Prove it"! Well..you people who have had the collision center work on your vehicles..get that work check by a reputable dealership..like Carls..I'm already 3,800.00 out of my pocket when all I had was a 500.00 deductible..I had to pay Carls to do the work they screwed up or didn't do. I've never seen such a miscarge of customer service as these guys! So..I'm contacting a lawyer this time..anyone want to join me..feel free. I'm sure I'm not alone..people like this count on someone not checking their work. We know our vehicles well. We take care of them. I know someone who worked there..they told me..james..who is the body shop manager..used to be the car wash guy..wow! What a promotion! To bad he didn't learn how to actually run the shop! Oh and Mr assistant manager I believe..or manager..who knows..mike..just a scam! Tells me he will do what it takes to make me happy..then..well..bring it in and we'll..see..see what? Never put the support bracket on for my radiator.."oh..it must have flown off in the accident" really? We've got oil leak after oil leak..and why? Because our truck took a heck of a hit..stuff they should have fixed! But..didn't! Our truck is a piece of crap right now..a 62,000.00 truck! Oh and mr insurance adjuster..yes..I fired that insurance company and sent them the reason why! I don't recal Garber..James..Mike..or my Insurance adjusters name on my insurance check that I made my payments to! So..I gave James over a week to get in touch..I'm done..off to court we go! And Carls knows we have a great case! They can claim lies till they're blue in the face..we have documentation of how well our truck was maintained..and we sure have documentation of what they did and didn't do!
Absolutely the worst service department in the Vero beach ar - dmeister55
Took my 2014 GMC Sierra in for a noise in the engine. They said no problem found. 2 weeks later air conditioning was out. Service advisor said it was not covered under warranty. I was a f&I mgr for 26 years and I assured him it was. They called next day and said it was covered. It took 6 days to get the part. I called GMC customer service. No returned calls. This dealership sucks. I would recommend you buy a Ford or Dodge. If you do purchase a GMC I recommend you purchase in Melbourne
Tire rebate debacle - can'tgetnosatisfaction
Service dept. put the wrong tire numbers on the rebate form. Rebate company sent me half of the rebate amount, as a courtesy. After several service department runarounds at Lane about the error--and 3 months later--I called Amy, the manager of Lane. She apologized for the problem and is sending me a check for the other $50.00 of the rebate. So, in conclusion, it was a negative experience with a positive conclusion.
I would not recommend this dealership!!! I was really... - 100-Sport
I would not recommend this dealership!!! I was really disappointed with their services. The point of contact as well as the owner hung up the phone on me.
Vero Lincoln Mercury Jeep Vespa (Vero LMJV) sells and services Vespa's. I brought my vintage Vespa 1980 100 Sport to have it serviced there as it wasn't running. They got it to run. The Vespa was then delivered to my home in Palm Beach County ... and after I rode it for about 15 minutes, it stopped running properly. Since Vero is a bit far from me ... West Palm Beach, I decided to take it to a well-known Vespa repair shop in Ft. Lauderdale. These people have been working on Vespa's for 30 years. After looking over the scooter, they told me that the work done by Vero LMJV was "very poor". They basically had to redo what Vero LMJV did, in order to make sure the machine would run properly. They also said the fee I paid to have the work done was too high. So ... after hearing all of this, I really felt like I wasted a lot of money ... as any other consumer would. I attempted to start a dialogue with Vero LMJV to see if I could have some of my money refunded, and they simply did not want to hear any of it. As I said, they dealt with me by hanging up the phone. They were simply nasty. Anyway ... I might not be able to get my money back ... but at least I can let as many people as possible know what occurred and how I was treated.