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The Salesman and Manger are both excellent. They gave me... - dennistoo
The Salesman and Manger are both excellent. They gave me all the time and information I needed to make the best chose for my family. I am glad I came to Vera Cadillac
Top Reviewed Specialists At This Dealership
Mike McKesson is the bomb. It’s nice to deal with someone... - brian808
Mike McKesson is the bomb. It’s nice to deal with someone who knows their stuff, amazing. From start to finish he stayed on top of my service. Thanks Mike
General Sales Manager
Awesome! Excellent Service! Vibrant to the Customers!... - JOSEHULSE
Awesome! Excellent Service! Vibrant to the Customers! Good Communication! Always making sure you're okay with the drinks and food and the accomodations are nice!
Love the team in lorenzobuickgmc you guys are the best... - email@example.com
Love the team in lorenzobuickgmc you guys are the best and my salesperson Bobby Fuentes and Julio Fernandez you guys era the best love thanks
Getting a car has never been so easy!! We walked through... - maureena0715
Getting a car has never been so easy!! We walked through the door and were greeted by William Masot. He made the process extremely smooth and easy. My husband and I do sales and usually don’t give in easily. It was completely hassle free! We had a great experience, are extremely happy with our new car and grateful for meeting William. He is very professional, knowledgeable, fast and easy to work with. We would definitely recommend William for making it such a pleasant experience.
Just leased my fourth vehicle from Lehman,my sales Wayne... - Pipppes
Just leased my fourth vehicle from Lehman,my sales Wayne Blount was outstanding and thoughfol,he explained every detail about the vehicle,so far 3 vehicle he has leased with his help
Automotive: Service Manager/Service Director
I highly regret purchasing my car from this dealership.... - angel99mm
I highly regret purchasing my car from this dealership. The vehicle I wanted was limited and hard to come by. I wish I had bought a car from out of state and had it shipped to me instead. If I had done more research ahead of time, I would have seen this dealership has an "F" rating with the Better Business Bureau. The following is a very broad overview of my experience.
I purchased my vehicle (a 2009 Pontiac Solstice Coupe GXP) at the end of September 2009. During the course of several visits, we had a lot of conversations about the vehicle and features. I was advised by one of my 2 salesmen that the vehicles price was starting at $10,000 over MSRP because it had an upgraded package that included a paint protectant. He described it as an upgraded clear coat/top coat that would help the paint life. He told me all 3 of the Solstice Coupes they had on the lot had the upgrade, and gave me the impression it was already ON the car.
During the course of negotiations, the price was worked down to only a couple thousand over MSRP. At no time during the conversation was I advised any features were being removed from the car/package.
Several months later I became unhappy with the way the paint was holding up. I contacted the dealership to find out what company did the paint protectant so that I could see if it had a warranty. After several phone calls I received the information that I had factory paint--there was no paint protectant. At that point the salesman and one of the sales managers were telling me there was never any mention of a paint protectant to their knowledge. After several visits and many long, heated discussions, they looked at my car and said it was normal wear and tear so could not be warrantied by Pontiac, either.
I filed a complaint with GM directly. The dealership's story then changed. Now they are saying I would have received a paint protectant if I had paid $10,000 over MSRP, but since I only paid a few thousand over, they had to "remove" features during negotiation. This is different than their first story and this was never discussed during any of my visits prior to purchasing.
Overall, I am very dissatisfied with the way I was treated. When I have been able to speak with someone at the dealership, they are unable to give me any straight answers and usually have to put me on hold for awhile or call me back with their response. I feel their customer service level is way below satisfactory. I am not happy with the end result, I would not recommend this dealership, and I have filed a complaint with the Better Business Bureau.
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