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Based on my very negative experience with the service... - lmanzi
Based on my very negative experience with the service department at the dealership where I purchased my 2007 Saturn (Saturn of Pembroke Pines, part of the Vera-Williamson group), I was not very optimistic when I recently brought my car into Saturn of West Broward for service. I arrived early at 7:10 AM for my 7:30 appointment and was promptly met and greeted by Larry, the service manager. I explained the nature of the problem to him, that I brought it in to Vera-Williamson for identical problems about 7 months ago, paid almost $700 to have these issues resolved and that they seemed to be recurring. Larry reassured me that they'd take care of the problem, change the oil, check the tires and take care of other routine maintenance. Larry was friendly, efficient and professional, and he even provided his cell phone number if I had any questions. At 12:30 PM that same day, Larry contacted me and explained exactly what they'd found and what they did to correct it. Best of all, in that relatively short amount of time, they managed to "troubleshoot" the entire vehicle, did quite a bit of work and did not charge me over and above a $100 gift certificate I'd receive from Saturn (as compensation for all of the problems I had with Saturn of Pembroke Pines). I returned to pick up my car at about 2:30 that afternoon, and it was promptly returned to me by service department staff. The car is now running better than it did when I purchased it back in 2007, and best of all, I have found a dealerhship to bring my car for service that I can actually trust to provide courteous, professional and efficient service. Best of all, I was not patronized because I'm a woman, as is so often the case with mechanics and car dealerships. Saturn of Pembroke Pines should send its entire service department staff over to Saturn of West Broward to observe for an entire day so they can learn some customer services skills and how to properly run a service department. I recommend Saturn of West Broward for their courteous, efficient, professional and best of all honest service department to anyone needing repair work or routine maintenance on their Saturn or Suzuki vehicles.
I have been using this service department since I... - billzbach
I have been using this service department since I purchased my 2008 Saturn Sky. In that Time Brian Crystall has always provided his services with the utmost of professional attitudes and personal touches. The effectiveness of his knowledge combined with his commitmnet to detailed performance, have and will continue to keep me coming back. Brian has displayed a level of integrity that I was sure was lost from an industry that his filled with competitive finacial abuse. I am thankful for the comfort of knowing I am in good hands whenever in need of auto service.
This is my third vehicle from this dealer. I have had... - docdavemd
This is my third vehicle from this dealer. I have had three different salesmen, but the managers always remember me and help me out. Their Sales and Service dept's treat me like family. When I drop my cars off for an oil change, they drive me to work and then pick me back up at the end of the day. Thankfully, Saturn keeps coming out with nicer and nicer vehicles, so there is always one I am in love with when it is time for me to get a new car. I currently have the Aura and the Outlook and I love them. Thank you Sebastian, as always.
The service department is very friendly and true... - BMW-Miami
The service department is very friendly and true professionals. These guys completed the service on our car in a timely fashion and "really resolved the problem".