Professional and friendly - cosmo
I bought my last car from Chuck Simon, Sales Manager 10 years ago at Hendrick Honda and had such a great experience I not only refer friends and family to this dealership but went back myself 2 weeks ago for my new Honda Civic. I not only got a great deal from Chuck Simon who made the whole transaction easier, but had the incredible help and assistance of Luiz Maderos who answered my many questions, and was always by my side in choosing the many options, colors, and test drives -all in the pouring rain! He made the experience so smooth and professional I was able to make the best choices in a new car for myself. Before I drove off he made sure every custom setting in the vehicle was optimized for me, from the seat height to programming the Bluetooth options. I look forward to returning in 3 years because I trust Chuck Simon to get me the best deal, and Luiz Medeiros to assist in helping me choose the best vehicle to fit my needs. Professional and friendly, I would recommend Hendrix to all!
Top Reviewed Specialists At This Dealership
New & PreOwned Vehicle Sales and Leasing
Helpful, amazing and patient - emay90
Gonzalo gave my family and I great customer service! He made our car buying experience easy, caring about our wants and needs. Gonzalo made sure my family and I were sure of our purchases and comfortable. All dealerships should have amazing employees such as Gonzalo! My family and I have purchased 5 vehicles alone from Gonazlo! We would not buy our Hondas anywhere else!
Leased 2017 Civic LX - dteacher531
I knew I wanted the Civic LX before I contacted several Honda dealerships. I started with internet sales at each dealership. The person who was most helpful was at Brickell and her name is THAYS. After a few phone conversations, she was able to come up with the best "deal". Went to the dealership and she had me work with ADRIAN SANCHEZ. He helped me find the specific car I wanted, went on the test drive, did tons of paper work, and made the car perfect for me to drive away very happy. But before I could drive, I had to sign. I worked with finance manager, SAM JAUHARI. I had multiple questions and he patiently answered each one. Although leases are very similar, I will save $2000 over the 3 years of this lease compared to another dealership.
Customer service - Dornant
Excellent service I would recommend to everyone, from the moment I enter the dealership until I leave the service I received was excellent, a experience I will never forget.
They did not want to give me a free estimate - Lrodri29
They did not want to give me a free estimate.They charge $125.00 for each estimate I don't recommend .no no no no
Great Customer Service and experience - Akbrown
Erion Mucollari was a great salesman. Is willing to work with you and is very understanding. Easy to work with guy. Very knowledgeable of vehicles and knows what he's talking about and doing. Definitely will be back to see Erion for my next vehicle.
Satisfied with my service. - Tamiena
I was satisfied with my service and my car was ready for pick up within the time frame given to me. The workers were friendly and helpful. Enjoyed my service.
The worst experience ever !!! - Eddy Marte
Initially my experience started going bad with the finance department which we had a credit of 134 and they said the bank came back with a higher interest rate. In order for us to get a lower rate of 2.8 interest we had to buy an extended warranty he which to me is a scam. We had no choice to buy extended warranty he in order to get the lower payments. When I got home I realize that I left a pair of Ray-Ban's which I use for work in the car which I turned in I emailed my salesman which he responded that he would look into finding my sunglasses as soon as he got in to the dealership. Apparently somebody had gone into the car and stolen my sunglasses I tried reaching out to the sales manager which they did not answer me regarding the theft of my glasses. Ultimately the GM made a decision that they are not responsible for anything left in the car but instead of them having the courtesy of calling me and letting me know I have to call the dealership and speak to the salesman and self to which my response was they are never going to see me ever again in this dealership because if I go and bring my car in for service and leave something inside they're not responsible if somebody steals it the worst service I've seen in a dealership before.
Bad service - Odyssey
Dealer want to charge me $250 to fix my transmission when Odyssey have only 29th miles and still on warranty. Went to South motor honda and they fix it and warranty cover everything.