Impeccable Customer Service Experience! - Mike McElveen
I inquired about a Mazda CX-7, and had the unique pleasure of receiving the full attention from one of the Used Car Managers, Rich Reed. Rich was professional, personable, knowledgeable, and quite frankly destroyed the stereotypical view of “car salesman”. His customer service skills were exceptional, and he honestly made me feel like a valued customer. This was a long distance inquiry from Charleston, SC (9.5hrs away) and I was looking to choose between his vehicle, and another vehicle in Charlotte, NC, which is only 2.5hrs away from me. Rich sincerely went out of his way to earn my business. In the end, it was Rich, not the vehicle, that was the deciding factor in choosing Hendrick Honda of Pompano Beach as the place to buy my vehicle. Rich even had one of his sales staff, Jack Williams, pick me up from the airport! Jack was personable and professional as well in every aspect of my buying experience while at Hendrick Honda. He went out of his way to make my buying experience go as smooth as possible. After I purchased the vehicle and drove it home, he made the extra effort to locate an extra key fob remote for the vehicle, and promptly mailed it to me. I commend these two Professionals in providing me the best car buying experience I’ve ever had! I would not hesitate for a second buying long distance from them again, or recommending the same to family & friends!
Top Reviewed Specialists At This Dealership
New & PreOwned Vehicle Sales and Leasing
New & PreOwned sales & leasing
Leased a new civic - Jo c.
My husband and I have been loyal customers of Peter Firestone for several years and have bought/leased many Hondas from him. Our experiences have always been great. Pete knows what we want and he always delivers for us. This is why we have been back time and time again. The process of buying is always quick and easy with Pete. The staff are all friendly and courteous. We are very pleased with our experiences thus far.
MOE IS THE GREATEST SALES MAN EVER MET IN MY LIFE - Honda1234
Just want to say this short and simple , I only came back because of MOE how he treated me and wasn’t pushy at all.. I LOVE MY NEW HONDA thanks to MOE!!!’nn
New Car Sales
Car buying experience - Rob15
I really enjoyed my car buying experience here, thanks to Jorge Morales. He made it fun and easy. Thank you for helping me and my wife get the cars we wanted.
Gold Master - Sales Specialist
Never Again! - Pink Flamingo
This was our second visit to Holman. Last year we purchased a used Honda Fit. We returned to Holman Honda because internet searches showed the same great deals we got the first time. Boy have things changed! Or perhaps (most definitely) it was the young sales associate who should find other work. I have never seen anyone less interested in helping us. Barely answered questions, would not work with us and was downright apathetic. To quote him when told he wasn't helpful, "I walked outside with you." Wow! We could not come to terms on price but the final straw was when the sales associate, after confirming the car was Certified came back and said, "Oh, by the way, it's not certified." We walked out. I wish I could tell you his name but he never did give us a card. First cubicle to the left as you walk in. Prices were not the same as advertised either. I thought being a return customer would mean something. My mistake. Never again.
Great - mobidemi
Solo fui a cambiar la bateria que estaba de garantia no tengo nada especial que decir , todo fue rapido y eficiente . Agradecida por el servicio
Refuse to service my car - JAMAR
Lets back track. I took my 2017 civic about 3 weeks ago to get an oil change. I drop the car off at 11:45am the morning and they didn't finished with my car until around 3:20 PM. I spoke to Louis (Head Manager) to explain the situation to why it took so LONG to get an oil change,he told me " you're new here so thats why.. That was the biggest BS I'veever here. The reason why is because I service my cars there before. I went ahead a wrote review on google about how slow and inconsiderate they are.. fast forward to this date.Sat May 19, 2018. I took my 2017 honda accord to get an oil change. I explain to the guys at the front that I dont want to work with the same service guy I had because he was slow. Then I saw Luis came out and said " We are not going to service your car, leave this property " I was puzzled for a min. So I asked why? He said that's none of your business I dont need to tell you nothing."!. I told him I need an order of repair to show that I brought my car in and you are refusing to fix it. And I need the reason why. (I HAVE EVERYTHING ON CAMERA). He told me to leave and call the cops on me.
I will submit and complaint on the Better Business Bureau.
Observe - Rose123
Be vigilant of everything that is done to your vehicle . We had a situation where we received a defective tire when we took our car in for routine oil change/ tire rotation . They gave us a older defective tire ( on a 2017 Honda Accord ). Unfortunately we never inspected the tires while at the dealer , thinking they would honestly do their job . 3 months later .As it turned out the tire had a slight leak, causing the tire pressure indicator to go on . After , we drove to the tire shop and was told the tire was. It good . How can this be , when the car is one Year old with normal driving habits ? The tire was never flat to the point where anything was rubbing, yet the tire manufacturer information erased completely. They accidentally, I assumed gave us a wrong used tire . We went to the dealer to complain, but it fell on deaf ears. They told us the tire was flat , which was not the truth . We had to purchase new tires . Again. Watch everything they do to your vehicle. P.s about 6months after purchasing my 2017 Honda Accord my battery died after they inspected my car and told me the battery was good. They did replace the battery, I guess they couldn't reason out of that!
Very dishonest managers on the buying business - Badd50
They offered me a quote of about $2600 on email, when I got there after 1 hr driving, i was offered $1700 by R. CANO And once I had signed ALL PAPER WORK and had cancelled my insurance on my sold vehicle, Eric Torres the mgr came and said with a total lack of sympathy he could only give me 1k. These men have a total lack of decency and disregard to the feelings and the time of people. NO apologies no sympathy. I felt soo humiliated. I would never in my life do any kind of business with these ppl. extremely unprofessional and RUDE.