bought an hrv from Kamal Mohammed - Dave
For the first time my wife and I found buying a car a pleasure owing to Kamel's professionalism. He was not pushy, and his knowledge of the car was impressive. I would see him before all others should I buy another Honda, which are great cars.
Top Reviewed Specialists At This Dealership
New & PreOwned Vehicle Sales and Leasing
New & PreOwned sales & leasing
Best service ever - jbirsky4@aol
Been dealing with this dealership for over 7 years without ever a problem. Joe Randazzo is a real professional when it comes to customer service.,explaining every last detail,showing and explaining all new features .From beginning to end a total 5 star service.
Great service - Ariel787
Excellent job walk out very happy good spirits happy with my monthly payments will recommend to everyone. Great job guys. Specially to Dave and Paul 👍
New Car Sales
Car buying experience - Rob15
I really enjoyed my car buying experience here, thanks to Jorge Morales. He made it fun and easy. Thank you for helping me and my wife get the cars we wanted.
Gold Master - Sales Specialist
Satisfied customer - Nicole
I was kept in the loop regarding the service I needed. I was even taken to the body shop to see meet the service technician who showed me what was wrong and why it needed to be fixed.
good service - pepito
comfortable and nice air conditioner and liitle café and shops waiting room good locations so I can walk to dollars tree and pollo tropical easier
Dealer is good for buying cars - buying only - SKD007
The place is really nice when you buy a car. But don’t go for service. Forman TOM will test the car if you report problem. He knows nothing or he acts as there is no problem. I am a automobile engineer and he tells me on face that the noise from wheels are normal and rattling of body parts are normal on a brand new 2018 accord sport I bought.
It’s the same story every time, even when I had a 2014 accord and finally I got so irritated I traded it in for a 2018 accord sport and again same story when I report problems . Tom has 0 technical skill and all he knows is a plumbing work. Replace bad part if the computer says so. If there is no error code, then he can’t find what the problem is even when I am telling him what the problem is.
So sad that such a good dealer ship has such people and on top of all this he is rude to everyone except the folks who accept what he is saying.
I totally recommend Jason at AutoNation Honda Hollywood - Ivania214
Our experience in purchasing a 2019 Honda Odyssey was exceptional, because of Jason Lawford’s high level of professionalism. He was able to get us a price, he listened to our needs and deliver them, and he was never pushy. The high level of customer service you provided us, your integrity, knowledge of the subject made this purchase possible for which my family and I thank you. The best car-buying experience I have ever had!!
TERRIBLE SERVICE, AVOID THIS DEALERSHIP AT ALL COSTS!!! - makevpknown
PLEASE READ, DON'T LET WHAT HAPPENED TO ME, HAPPEN TO YOU!!
I had the most terrible experience of my life with the service department over at the Autonation Honda in Miami Lakes and honestly rating them 1 star, is too much. I was helped by a service advisor who I thank for actually trying to help me throughout this nightmare of an experience as a first time tier 1 owner of a Honda. I strongly suggest anyone that needs to service they're Honda to STAY AWAY FROM THIS DEALER, they do not want to help you, they make it extremely difficult and STEAL your money. They took advantage of my ignorance, and did nothing in their power to help whatsoever, specially HENRY the service manager. Not even American Honda did a thing for me.
I leased a 2018 Honda Civic Si in May. Three weeks and 1,890 miles into my lease, my clutch got stuck as I was driving and smelled terribly burnt and the car then became immobile, therefore, I had to get it towed to the nearest Honda dealer, which turned out to be Autonation Honda of Miami Lakes and the worst mistake anyone can make. I also had to PAY for the tow that Roadside assistance should have covered according my lease agreement.
The next day I get a call from the dealer and they immediately, without question, declared the damage as negligence and declaring that the warranty would not cover anything, and denied me all of my benefits of a rental car, which I had to pay $525 out of pocket for, or any kind of help I deserved considering being a first time owner with an excellent record and having the lease plan that I had, by just simply lifting the vehicle and VISUALLY DIAGNOSING IT. They didn't take apart the vehicle to confirm the damage or "negligence" from their so called "visual diagnostic" until I nagged about it for about a week. When the time came that they actually dismantled the vehicle and confirmed the "negligence", they showed me the damage on the clutch and it was simply INSANE, there was no possible way that in the time period that vehicle was in my possession, the intense clutch damage occurred. Impossible. I had other professional sources analyze the damage and they told me it was impossible that in the time the vehicle was used, no matter what treatment was given to such a technologically advanced and fully controlled/metered brand new car, it was impossible. While I was in the process of contacting Honda corporate (American Honda), the service manager HENRY called me with a sense of rush and hostility, telling me that I needed to do something about the vehicle asap because it had been a week that the it had been obstructing one of his lifts, which was never my intention because I wanted my vehicle out of there as much as he did, and made me feel responsible for the loss of money to the company. When I attempted to explain that we were in the process with corporate and thats why it was taking longer than normal, he spoke over me and wouldn't let me speak and when I asked him to let me speak, he said he didn't have to do so and as a professional myself that I work for an exotic car rental company, I know the importance of having proper and professional customer service, so that was entirely out of line, disrespectful, insulting, and unacceptable. He then gave me a call back telling me that they were going to put my vehicle back together and park it outside and to have it towed out there that same day that he refused to work on it and for me to figure it out. Minutes later my service advisor called me telling me he smoothed things out with HENRY and that they were going to give me a couple extra days to get the parts and fix the vehicle. Thats an all around unacceptable and terrible customer service from the MANAGER of the service department. How could I not feel hopeless? How could I not feel like I'm being robbed from the company Ii trusted to lease this vehicle from?
After spending approximately $2,530 in parts and labor, it took over a week for parts to get to them. When they fixed the clutch, the mechanic said that the gear was grinding and that another gear wouldn't go into place correctly, meaning they now how to dismantle the transmission again only to find the I had to spend another $1,200 in only parts, waiting another two weeks after having ordered them through them, totaling an entire month wait that I was not able to use my car that I purchased in May while still making that monthly payment.
To top it all off, when I finally received my vehicle I found scratches on the roof and in a couple of other spots, the car was dirty and dusty inside, and it was entirely empty on gas. As the day went by and I was arriving home, I heard something scrapping on the ground and when I get off to check, the metal plate that covers the bottom of the vehicle and transmission was flapping and scrapping on the ground because someone forgot two screws. How am I supposed to feel comfortable that they did a good job repairing my vehicle if there were missing screws? How do I feel safe knowing that its a possibility they forgot an important screw?
Honestly, the most terrible month of my life, mentally and financially. I felt that I was taken advantage of by such a HUGE CORPORATION that claims to be one of the #1 place to go get yourself a new car. They were extremely rude, unhelpful and left me hopeless with an empty wallet. I hope this helps anyone going through something similar in this horrible dealer. I don't want another person taken advantage of.
Coral Springs Honda