Another Great Leasing Experience!! - Richard55
On October 24, 2018, I finalized my lease for a Honda Accord Sedan at Hendrick Honda! I have leased with Hendrick numerous times and each experience has been fabulous!! I am always treated like family while always obtaining a fantastic deal!! Once again, Chuck and Mansur went out of their way for me to always make me a very satisfied customer!! I will continue leasing or buying from Hendrick Honda and would happily recommend their dealership to anyone!! Great job guys and once again, thank you so very much!!
Top Reviewed Specialists At This Dealership
New & PreOwned Vehicle Sales and Leasing
BDC Sales Manager
New & PreOwned sales & leasing
Coral Springs Honda - Goucfnite
The dealership is very impressive. Cars are kept in a garage out of the hot Florida sun. Our salesperson was Peter Firestone. With twenty years of experience under his belt and a great attitude, he guided us into a stylish new 2018 CRV. Come for the cars and Peter, stay for lunch! The dealership has a nice little cafe to feed the family while they service your car or wrap up paperwork. 10 out of 10.
Great Experience - KR
In and out in under an hour. Service advisor was very helpful explaining what needed to be repaired. Service advisor was also very friendly. Great experience.
New Car Sales
Car buying experience - Rob15
I really enjoyed my car buying experience here, thanks to Jorge Morales. He made it fun and easy. Thank you for helping me and my wife get the cars we wanted.
Gold Master - Sales Specialist
Claudia - Claudia
Muy buena atención! Muy recomendado el dealer Braman Honda! El financista muy profesional también el vendedor y las recepcionistas. Encontraron el auto perfecto para mí con las condiciones que se adaptaban a mis necesidades! Gracias!
EXCELLENT! - MBlife
I always make an appointment & they’re always ready! My service writer is fabulous and I’m in and out of the dealership in a flash!!
I totally recommend Jason at AutoNation Honda Hollywood - Ivania214
Our experience in purchasing a 2019 Honda Odyssey was exceptional, because of Jason Lawford’s high level of professionalism. He was able to get us a price, he listened to our needs and deliver them, and he was never pushy. The high level of customer service you provided us, your integrity, knowledge of the subject made this purchase possible for which my family and I thank you. The best car-buying experience I have ever had!!
TERRIBLE SERVICE, AVOID THIS DEALERSHIP AT ALL COSTS!!! - makevpknown
PLEASE READ, DON'T LET WHAT HAPPENED TO ME, HAPPEN TO YOU!!
I had the most terrible experience of my life with the service department over at the Autonation Honda in Miami Lakes and honestly rating them 1 star, is too much. I was helped by a service advisor who I thank for actually trying to help me throughout this nightmare of an experience as a first time tier 1 owner of a Honda. I strongly suggest anyone that needs to service they're Honda to STAY AWAY FROM THIS DEALER, they do not want to help you, they make it extremely difficult and STEAL your money. They took advantage of my ignorance, and did nothing in their power to help whatsoever, specially HENRY the service manager. Not even American Honda did a thing for me.
I leased a 2018 Honda Civic Si in May. Three weeks and 1,890 miles into my lease, my clutch got stuck as I was driving and smelled terribly burnt and the car then became immobile, therefore, I had to get it towed to the nearest Honda dealer, which turned out to be Autonation Honda of Miami Lakes and the worst mistake anyone can make. I also had to PAY for the tow that Roadside assistance should have covered according my lease agreement.
The next day I get a call from the dealer and they immediately, without question, declared the damage as negligence and declaring that the warranty would not cover anything, and denied me all of my benefits of a rental car, which I had to pay $525 out of pocket for, or any kind of help I deserved considering being a first time owner with an excellent record and having the lease plan that I had, by just simply lifting the vehicle and VISUALLY DIAGNOSING IT. They didn't take apart the vehicle to confirm the damage or "negligence" from their so called "visual diagnostic" until I nagged about it for about a week. When the time came that they actually dismantled the vehicle and confirmed the "negligence", they showed me the damage on the clutch and it was simply INSANE, there was no possible way that in the time period that vehicle was in my possession, the intense clutch damage occurred. Impossible. I had other professional sources analyze the damage and they told me it was impossible that in the time the vehicle was used, no matter what treatment was given to such a technologically advanced and fully controlled/metered brand new car, it was impossible. While I was in the process of contacting Honda corporate (American Honda), the service manager HENRY called me with a sense of rush and hostility, telling me that I needed to do something about the vehicle asap because it had been a week that the it had been obstructing one of his lifts, which was never my intention because I wanted my vehicle out of there as much as he did, and made me feel responsible for the loss of money to the company. When I attempted to explain that we were in the process with corporate and thats why it was taking longer than normal, he spoke over me and wouldn't let me speak and when I asked him to let me speak, he said he didn't have to do so and as a professional myself that I work for an exotic car rental company, I know the importance of having proper and professional customer service, so that was entirely out of line, disrespectful, insulting, and unacceptable. He then gave me a call back telling me that they were going to put my vehicle back together and park it outside and to have it towed out there that same day that he refused to work on it and for me to figure it out. Minutes later my service advisor called me telling me he smoothed things out with HENRY and that they were going to give me a couple extra days to get the parts and fix the vehicle. Thats an all around unacceptable and terrible customer service from the MANAGER of the service department. How could I not feel hopeless? How could I not feel like I'm being robbed from the company Ii trusted to lease this vehicle from?
After spending approximately $2,530 in parts and labor, it took over a week for parts to get to them. When they fixed the clutch, the mechanic said that the gear was grinding and that another gear wouldn't go into place correctly, meaning they now how to dismantle the transmission again only to find the I had to spend another $1,200 in only parts, waiting another two weeks after having ordered them through them, totaling an entire month wait that I was not able to use my car that I purchased in May while still making that monthly payment.
To top it all off, when I finally received my vehicle I found scratches on the roof and in a couple of other spots, the car was dirty and dusty inside, and it was entirely empty on gas. As the day went by and I was arriving home, I heard something scrapping on the ground and when I get off to check, the metal plate that covers the bottom of the vehicle and transmission was flapping and scrapping on the ground because someone forgot two screws. How am I supposed to feel comfortable that they did a good job repairing my vehicle if there were missing screws? How do I feel safe knowing that its a possibility they forgot an important screw?
Honestly, the most terrible month of my life, mentally and financially. I felt that I was taken advantage of by such a HUGE CORPORATION that claims to be one of the #1 place to go get yourself a new car. They were extremely rude, unhelpful and left me hopeless with an empty wallet. I hope this helps anyone going through something similar in this horrible dealer. I don't want another person taken advantage of.