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Gerry was extremely helpful and professional. - bubzayd
I wasn’t sure if I wanted to stay with the Sonata or go into an Elantra. Gerry went over both cars with me very patiently.
Top Reviewed Specialists At This Dealership
Factory Trained Sales Staff
Factory Trained Sales Staff
I had a pleasant car buying experience. I went there for... - Bettyfl17
I had a pleasant car buying experience. I went there for service and they talked me into a new car. They were both very professional and friendly.
Daileen Berni in service is awesome. She gets me in and... - Ngot
Daileen Berni in service is awesome. She gets me in and out and is so efficient with everything she does. The only reason I bring in my car.
4th Time Buyer - Palisade
Our experience with Denis Bajrak was great. He was very professional, and thorough. We had advised him that we did not have much time to due to an appointment to we had. He was able to show us the vehicle that we were interested in and we were able to make a deal and buy a the vehicle without all the nonsense. We also were able to leave and come back to have all the paper work ready to sign and vehicle ready for pickup.
Worst customer service ever!!!!! - Would rather ride a bike
The customer service at this place is abysmal. Robert Perez makes Hyundai look really bad. Yikes! The way he talks to customers is shameful. He seemed to have gotten upset at the potential lost sale and made no effort to hide his displeasure. He needs a serious training on how to treat customers and how to take a loss.
Extremely Dishonest - Disappointed
Please avoid this dealership. I would leave it zero stars if I had the ability to do so. I have leased and purchase several cars over the past ten years, and Wallace is the most dishonest and manipulative dealership I have ever dealt with. My girlfriend, who went through the experience described below with me, agrees.
After spending a very long time negotiating a deal on the phone, Bryan Leone, one of Wallace's sales managers, offered to sell us a 2019 Tucson. He refused to send the terms we agreed to in writing, claiming that we would use his quote to get a lower price from another dealer. Given his unwillingness to do this, I painstakingly verified the terms we had agreed to--TWICE--before driving over an hour to the Wallace dealership. He emphasized that his general manager, Amir, had approved our deal. "Because we're a volume dealer," he kept claiming, they were willing to give us a "great deal." He then pushed me to put down a $1500 deposit to reserve the vehicle.
When we arrived, Wallace did not even have the 2019 Tucson in stock that he had attempted to get us to make a deposit on. They had apparently sold their last one the PREVIOUS day, even though Bryan had made "the deal" with me that afternoon. After claiming they could give us a similar deal on a 2020 Tucson, they attempted to sell us the vehicle for nearly $3000 more than what we said we had wanted to pay on the phone. Bryan had also told us they would waive the excess mileage fees on our existing Hyundai lease if we purchased a vehicle from Wallace. At the store, however, the sales team claimed they had no ability to do this. When I spoke to the manager of the store who was working when we arrived, Benjamin, he acknowledge that Bryan had lied to us, yet he persisted in his effort to sell us the 2020 Tucson anyway.
After my girlfriend left--she is a public school teacher who wasted four hours of her time on Wallace's dishonesty--one of the sales associates we spoke with, Adam, sent her multiple text messages claiming that she needed to get "real," because they were giving her a fantastic deal. He then made fun of her when she replied that they had lied to us, and that we planned to purchase a vehicle at CarMax instead.
In short, please DO NOT patronize this dealership. If you do, make sure you get the offer you seek in writing beforehand. It is common knowledge that car dealerships propagate misleading advertisements to get people in the door. Wallace, however, is the only dealership I have dealt with that outright lies to and harasses customers in effort to make sales.