I went to this dealership to get an oil change on the... - victoria.chadwell
I went to this dealership to get an oil change on the recommendation of my friend who was also going at the same time. Since a Lexus is made by Toyota, I figured it would be no issue. Wrong! From the start, service advisor Mauricio Landa had a serious attitude with me. He didn't offer to get me a Lyft home as my friend had told me they did and they did automatically for her. Mauricio was so rude I went to my friend's service advisor and she called me a Lyft home since it was quoted 2 hours for an oil change. My friend told me about this coupon I could print out that gave you a synthetic oil change for basically $40. Since I had to go home and print it out, I didn't bring it up when I dropped off the car (since when is that a big deal anyhow - you dont' tell your waiter you have a coupon when you sit down at a restaurant). Erika Sattar was the woman service advisor who got the lyft ride home and she was very nice. When Mr. Personality Mauricio called to tell me about my vehicle he listed several addition "problems" and I told him no, I would prefer to go to Lexus. Upon return to pick up my car once again, showing his rudeness, Mauricio argued with me that a Lexus isn't a Toyota and I wasn't allowed to use the coupon. At this point, I've had it with his attitude. He wasn't polite at all from start to finish. I don't know if he is racist or misogynistic or what his problem is, but I've never been treated so badly in any dealership or repair shop ever in my entire life. He treated me as if he was doing me a favor to take my business. I asked to see the manager who actually wasn't much better, Felipe and I didn't get the last name. He had an attitude also. The best they could do was give me about $14 off. But listen ladies, go somewhere else... Unless you want to be treated badly by a dealership that thinks they are doing you a favor by taking your business. Lexus of Palm Beach is so pleasant and I will be returning to them for all my service needs. Palm Beach Toyota needs to learn how to treat paying customers. Go elsewhere unless you just want to overspend and get treated badly.
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