very prompt and professional - DVSNT1
Prompt and professional service. Easy to make appointment on line and taken care of as soon as I arrived, even though I was there earlier than appointment.
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Nice Experience - WOODWBO
I contacted Rivard online and talked to Curtis. He explained the sales process, and their no haggle policy. This played a big part of making our decision to buy, as this put us at ease on what we would pay for the vehicle. He explained that the day we wanted to come in was his day off, but he set up an appointment with George. When we arrived at the dealership, George reviewed the process and let us know he was the only one we would be dealing with from start to finish. Very refreshing. He took us outside to go through some of the features of the Encore and let us test drive the vehicle without pressure to buy. When we returned he had our trade evaluated and was able to get us a reasonable amount for the trade. He went over several payment options. Again no pressure, and we finally agreed on the details. He put our finance application through finance, and we were done in short order. A very nice overall experience.
excellent service - Debbie1
I had to bring my Buick Verano into the collision shop due to accident. Service was excellent. The whole process was very easy,they even had Enterprise bring my loaner to the shop. Once my car was repaired I had my hepa filter changed in the service center. I would recommend Dick Norris to everyone.
Great service! - ptactuk
My salesman Scott, Bo the business manager and Tom the internet salesman were all great to work with! They were all very knowledgeable and helpful through the entire buying process.
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Great experience - Kigsby
The ammenities at the facilities are amazing. Plenty of things to do while waiting for service! The service rep kept me advised of progress and they were very efficient and friendly.
Awful Experience - argentry
We may have just had unfortunate timing, but we had an awful experience with this dealership.
Wife's car died on the way to work. I leave work and it was obviously the transmission and we are only a few months out of warranty. We get it towed to Jim Browne Chevrolet in Dade City. The guy was very nice, professional, and welcoming on the phone. We arrive with the vehicle and wait to be seen. Was not greeted by their A-team in customer relations. The guy was short, blunt, to the point, which was fine with me even if he was borderline annoyed. I prefer transparency when it comes to business dealings. He tells us their transmission tech will be in tomorrow to take it apart and tell us the problem. 4400 estimate for transmission.
We get a call the next afternoon, their tech agrees with the assessment. Wife waits to talk to me before we give the go ahead. I give her a list of questions to ask before giving the go ahead.
Call the next day and now it's 2400 for takedown costs and then the price of the part to fix it, or 4700 for a new one. The price had gone up 300 dollars for the same service. I also did not like the takedown estimate because a new transmission only costs 2200. But the real kicker is that the tech never even took apart the transmission despite what we were told! I get that they did not want to charge us for the takedown until we said so but we were explicitly told that the tech would take it apart and find the problem the next day. Don't say something if you're not going to do that. And the other kicker is that their service manager can extend the warranty to keep business and it was a vehicle only a few months out of warranty.
Because of this, I call Dade City Transmission down the road, and get an estimate for 2700 new and installed with a 3 year unlimited mile warranty. I tell them to send a tow truck.
So, we called Jim Browne back and paid the bill. The man knew when we went to pay the bill we were getting it towed "down the road". When the tow truck got there a half an hour later we received the run-a-round and they would not release the vehicle to him. Very disappointed in the professionalism of Jim Browne's service of everything after the phone call.