Excellent customer service - RDX19LaborDay
The sale team is very patient and helpful. Great customer service also with a lots of offers. Help us to get through the paperwork process as quick as they can . Great team at overall.
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
Acura Customers Beware! - MDX OWNER
Acura Customers Beware!
I do not trust any dealership that ignores Acura/Honda recommendations and procedures. Ferman Acura performs power flushes on the transmission with BG fluids and BG additives with a BG machine.
Acura and Honda are clear: only OEM fluid is to be used and additives are never to be used. In addition, Acura/Honda strongly warns in Service Bulletins that power flushes are not to be performed, as they can cause more harm than good.
Ferman Acura (and Crown) are more interested in selling non-approved services that Acura and Honda specifically say not to do.....and they do this to upsell customers, and in doing so, they void warranties and can potentially cause problems due to the non-OEM service.
It should not be so hard to get an Acura dealer to perform the manufacturer’s recommended service (a 1x Drain/Fill....not a flush, and never third party fluids and additives). I take great care of my vehicle and follow maintenance to the letter. I only wish area dealerships like Ferman (and Crown) did the same. This is why I travel to Gettel Acura in Sarasota. I can trust Gettel to get the job done, right! Ferman and Crown will never see this customer in their service department again.