Fast, friendly service - Malibooboo
Lisa is friendly and so helpful, as well as informative and set expectations for how long my appointment would take. Jeremiah quickly got me registered and my service was done before I even had a chance to get settled in the waiting area. Thank you guys
Top Reviewed Service Specialists At This Dealership
Service Drive Coordinator
GMC Terrain 2018 - EVELEZ1974
Excellent service provided by Rob! I highly recommended this service dealership. They provided oil change and tire rotation as well as A recall.
Exceeded my expectations! - Farrah_renae
I'm a loyal client at Crown Acura because of their commitment and devotion so I had high expectations when they recommended Crown Collision Center. Frank immediately exceeded those expectations. He was professional, thorough and prompt when assessing and handling my needs. I felt like a high priority as he multi-tasked and left satisfied as I was well taken care of through the whole process. This is how every client should feel in a customer service interaction. They have raised the bar - I will definitely be recommending them and I look forward to working with Frank again in the future! Thank you!
Customer Service Representative
Great Sales and Service - Ehart
Excellent sales staff who go the extra mile to please their customers. My sales person was there to meet me on my first service stop and went out of his way to make sure I received excellent service. Service staff fast and friendly!.
Hyundai Service Consultant
Hyundai Premium Service Consultant
Mazda Service Advisor
AMAZING EXPERIENCE AT FERMAN CHEVROLET TAMPA - crazy dave
I have just gone through the most amazing experience at Ferman today. 9/7/2018
I have been a loyal customer for over 20 years and this was a whole new experience.
Due to an issue with my current truck, I have facing a major and costly repair, and due to the age of the truck it would also be a good time to trade but how do I trade a truck while it's in the shop?
Manny in service put me in touch with my new Angel, Kayla Haroon.
Manny also coordinated a rental while my vehicle was being evaluated and he coordinated with Kayla to get my truck appraised and evaluated before I arrived on Friday to swap out my rental for a loaner to help with the costs of repairs I was about to endure.
I spoke with Kayla at length about my situation and she assured me that she had a solution at hand and she had a super star Nate Auvil who could make something happen that I would find amazing.
I was on the fence before about buying a new truck right now, and really didnt want to wait 1 more year before doing this.
Kalya put me in touch with Nate Auvil and we also spoke at length and the options and opportunities started to seem doable.
Hours later when the 3 of us met in person, it was like a match made in heaven. In short order, it was like we were all best friends as we had so much in common.
i was also still wary of how things will look on paper and how much is this going to cost. Nate assured me he did his homework and he would come in at the perfect price 1st time out of the gate.
LOL, I have heard that before... Well much to my surprise, he did as promised. Not only did Ferman take my blown up truck off my hands and pay me a decent dollar for the tradein, they also took care of the repairs and made it all right. The price of the new truck was right where I expected it would be to make me happy and BINGO, we were done.
Both Kayla and Nate spent plenty of time going over all sorts of details and even covered some amazing new features on the truck in my test drive. I had no idea trucks have turned into spaceships ;-)
#1... without a doubt, this deal would not have gone to step #1 without Kayla.. She was the lynch pin in all of this. She picked Nate when I told her I wanted a truck expert and no games. #2... Nate delivered in every aspect you could imagine both as a super Ferman truck guy who really knows his stuff and also knows how to deliver a great deal, but also on a personal level when we both discovered common connections in our past.
I shall now end my little novel about my Ferman experience and encourage anyone who loves Chevy's like I do to SEEK out FERMAN CHEVROLET and check out Kayla and Nate
Almost forgot, my experience with Jeff Shegog Finance Manager was also a pleasant experience. This is the spot where I always dread since extras try to get added on. Options were offered and not pushed and I was given time to think over options and declined most of them but found some acceptable. Working with Jeff was a great experience in this area I never had before. Thank you Jeff
Ok Really done now ;-)
Great experience! - Jenfields7979
After a terrible experience at a competing Kia dealership, I came to Century. My salesperson, Carlos, and the Sales Manager, John, were both very warm and kind, and worked VERY hard to get me where I needed to be. No games, no shady tactics. Very friendly atmosphere and great overall experience!
Top notch service - Richard
Took my 2017 Corvette in for service on 3-14-18. Had an issue with the front rotors pulsing when braking. Took a test drive with Brian the shop foreman and he immediately acknowledged the problem. Had to leave my vehicle there overnight as to do the repair. They provided me with a loaner until my service was complete. Hats off to Brian the shop foreman, and Neil the service adviser and the whole staff in the service department for such a pleasant experience. I highly recommend the service department, and will continue to use them for all my needs. Richard Ruble
Service Department is awful - Good Daughter
While my 88 year old mother was in hospital I was using her 2009 Cobalt. I called and got a 9:15 appointment to have her faulty turn signal switch replaced. Since it was too old a car to get a loaner car I said I would be unable to stay at the dealership because my mother was critically ill. No problem they said, we have a shuttle and can take you back to the hospital and will pick you up when it’s done. When I took it in, Mike said he would call with an estimate. You don’t need to because I need it done and have no time to get other estimates I sai. He insisted. Hours later I called to see what the estimate was. We haven’t looked at it yet. The next day (I slept at the hospital) More than 24 hrs after I took it in, they still hadn’t even looked at it. I talked to the service manager and asked what the appointment was for. Dismissively he said that appointment was for the advisor. I told him I didn’t need advice, I needed my turn signal fixed! I said this was a major problem for me and he said I should have rented a car. He said he would send the shuttle for me and I could come get the car.
On the plus side, the shuttle driver was nice.
By the way, the car was purchased here.
Awful Experience - argentry
We may have just had unfortunate timing, but we had an awful experience with this dealership.
Wife's car died on the way to work. I leave work and it was obviously the transmission and we are only a few months out of warranty. We get it towed to Jim Browne Chevrolet in Dade City. The guy was very nice, professional, and welcoming on the phone. We arrive with the vehicle and wait to be seen. Was not greeted by their A-team in customer relations. The guy was short, blunt, to the point, which was fine with me even if he was borderline annoyed. I prefer transparency when it comes to business dealings. He tells us their transmission tech will be in tomorrow to take it apart and tell us the problem. 4400 estimate for transmission.
We get a call the next afternoon, their tech agrees with the assessment. Wife waits to talk to me before we give the go ahead. I give her a list of questions to ask before giving the go ahead.
Call the next day and now it's 2400 for takedown costs and then the price of the part to fix it, or 4700 for a new one. The price had gone up 300 dollars for the same service. I also did not like the takedown estimate because a new transmission only costs 2200. But the real kicker is that the tech never even took apart the transmission despite what we were told! I get that they did not want to charge us for the takedown until we said so but we were explicitly told that the tech would take it apart and find the problem the next day. Don't say something if you're not going to do that. And the other kicker is that their service manager can extend the warranty to keep business and it was a vehicle only a few months out of warranty.
Because of this, I call Dade City Transmission down the road, and get an estimate for 2700 new and installed with a 3 year unlimited mile warranty. I tell them to send a tow truck.
So, we called Jim Browne back and paid the bill. The man knew when we went to pay the bill we were getting it towed "down the road". When the tow truck got there a half an hour later we received the run-a-round and they would not release the vehicle to him. Very disappointed in the professionalism of Jim Browne's service of everything after the phone call.
Service that sucks! - Dmc1953
Had a 8 am appointment today to have diagnosis for engine check light warning. The service guy Dave was very welcoming at first and said he would charge $129 for the diagnosis. Three hours later I called to hear the result and he said he had nothing to tell me. About one hour later I stopped by the dealership when I noticed my car still parked outside the shop. I asked the service guy again for the diagnosis and all he could tell me was to check back in an hour or so. I asked him what was the point of me making an appointment when four and a half hours later the car has not been touched. He dumb reply made no sense when you consider the short time it takes to stick a device in the vehicle, get the codes and determine the problem. I asked him for my keys and left. These people advertise service as being very important however they suck at customer service. They have no service management skills and are a disgrace to their profession. Do not use this dealership unless you enjoy being jerked around by these service pretenders.
Ripped Off - UnhappyJohn
I had my Toyota Corolla repossessed and rented a car in order to look for another car. I purchased a 2007 Mercedes Benz from ABC for $9,999. After I got it home within 2 months I had to put $741.00 for engine work. The people who did the work (an A+ rated shop) advised me it needed another $1,000.00 or so work done. Then I checked with Kelly Blue Book and found the car booked for around $2,500.
I gave ABC Autos $2,500 down and made 4 payments of $250.00. ABC also charged me 22% interest.
I went to a reputable new car dealer and they advised me to drive the car back to ABC and park it and leave the keys in it. I did return it after paying them a total of $3,500, $1,000 more than book value.
Sure they put me in a car when I was in need but the price of being in need was ferocious. I bought a new car with $300 down and half the interest ABC Autos charged me.
BE AWARE!!! this company preys on needy people. You don't have to be treated that way. there are plenty of good-hearted dealers out there.
Friendly and efficient - Thomas Kochansky
I had an oil change and lube, tire rotation, and nitrogen fill on the tires. The representative was friendly and efficient and the work was done promptly.
Got a tow from Mike today: excellent service. They said... - Hintertreppe
Got a tow from Mike today: excellent service. They said he'd be there within 40 minutes; he was there in 15.
Mike was courteous, competent and worked quickly and efficiently. Even though I was at war with AAA, the interaction with Mike made my day go a lot better.
Ferman Chevrolet Tarpon Springs
Ferman Chevrolet - Tampa