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Outstanding staff and a beautiful location. Claudia and... - DCA
Outstanding staff and a beautiful location. Claudia and Chad were a great team. A stress-free, no pressure experience. We would highly recommend Wesley Chapel Lexus.
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We had amazing sales experience at Lexus of... - Tweiss
We had amazing sales experience at Lexus of Clearwater.Brian Troch was our sales person and we absolutely loved him .Took his time ,gave excellent service .His manager Tyler was great as well .Very happy customer Tanya .
BEWARE OF DECEPTIVE SALES TACTICS!!! Being a loyal Lexus... - marcoerazo
BEWARE OF DECEPTIVE SALES TACTICS!!! Being a loyal Lexus client for over 10 years, I decided to circle back to the brand buying my 4th Lexus, this time an LS460 at Lexus of Tampa Bay. Sales representative and manager stated car was in "impeccable condition and there was no room for negotiations as all cars are sold with the highest Lexus standards of reliability and reconditioning". On March 3rd I decided to fly in to pick up the vehicle when promised that I was able to do a full inspection, even offered to put the car on a lift. To my surprise, the driver's quarter panel paint was in really bad shape but was not noticeable in pictures. They had to repaint the quarter panel and I had to rearrange my agenda, book a hotel room and stay overnight. On site suspension inspection was suddenly denied because of “insurance regulations”. Technician did a FaceTime video, I specifically asked for the suspension, he assured this was completely taken care of. He even did a close up of the lower control arms. I took delivery of the car and next morning I took the vehicle to address a vibration at a local Lexus dealer and they stated that the upper control arms were bad and repair cost was $2,700. In addition, cheap tires on the vehicle were old and out of round plus not recommended by Lexus; another $1,100. Now I’m $3,800 in the whole. Not a repair you would expect in less than 24 hours of a Lexus ownership. I opened a Lexus owner account and was able to download the full-service report which revealed that Lexus of Tampa was well aware of the upper control arms issue and declined to repair the upper control arms. They also failed to disclose the issue to me as a buyer despite asking three times about the suspension. Contacted Lexus of Tampa and they claim that upper control arms are not a safety issue and that doing only lower control arms will bring the car up to Lexus safety standards; they were not willing to do the repair because it will eat up part of their sales profit. They offered to buy the vehicle back from me but that means I will have to take another day off work and start the buying process all over again. I asked if they were going to repair or disclose the issue to the future buyer which they replied, “we don’t have to disclose it because is not a safety issue; if I can’t sale it retail then I’ll sell it at auction” WOW! Concealing information to avoid lower sales profit? I even offered to pay the $950 labor if they can get the parts at their cost but that didn’t work. In summary, I learned a $3,800 lesson; not to trust the brand reputation and never buy a vehicle if dealer is not willing to allow full inspection. I hope this review helps other buyers not to go thru the same trouble. If you are buying a used vehicle from this dealer, inspect and re-inspect the vehicle; DO NOT trust pictures, videos or the word of the sales representative. I hope I don't get the same copy/paste apologetic response asking me to contact the GM, but a real answer posted here.
Lexus of Wesley Chapel