Hot Summer and Hot Car Don’t Mix - SKISHOME
The staff in the service department quickly diagnosed the issues with my car and made needed repairs at an awesome price. Got me running within 24 Hours.
Top Reviewed Service Specialists At This Dealership
A plus service thanks Edward Chevrolet! - TANGELADIMING
5 star service thank you Randy and Chevrolet family. Service was prompt , professional, communication was perfection . I was constantly updated about my vehicle. Stress free process.
Jeff is great! - Chevy
Jeff handles all of our vehicles and does a great job! He also handles my moms vehicle and is a big help with her. Jeff is really a great person to work with.
Body Shop Estimator
Express Lane Advisor
Key fob replaced - Sylvia A Range
I had my key fob replaced the first part of March 2018 and needed an estimate, Tessa was very helpful, and I want to say thank you for being a very caring person.
Great customer service - STEVE9108396
I like the way you remodel the service center. A man name Gary Nelson met me at my car as I pulled up and directed me on where to go. Nice touch.
Welcoming, nice and professional at the same time. - Scorpio48
Because the good welcome, being nice and professional at the same time, I think your dealership is trustable. First the team want to understand my problem, then handle it almost immediately. People's are very accessible and explain clearly the problem, give an estimate for fixing it, give alternative of choice. Then, make an easy way for checking solution's which are affordable to me and always letting me making the choice without trying to influence me. Having a good test for my future car, good contact with other member's of the sale team, finding the best possible way for financing. All the team was very patient with me (even facing my strong French accent) and they spent all needed time for me.
Well, is that's not an excellent service I don't know what it is.
Buyer beware! - irritated customer
Zero stars. BUYER BEWARE!! I own a commercial transportation company with 8 Fords in my fleet. I can't begin to tell you how horrible and incompetent Earnest McCarty's service department is. Took my Transit van in for the 2nd time (same issue with AC not blowing cold) for it to sit on their lot for 3 days before they touch it, only to be told the problem was "fixed". Dropped it off Tues morning @ 6:30am. Didn't speak to anyone unless I called to check on the vehicle. No one ever returned my phone calls when I left messages to find out the status. On Friday my mgr & I drove up to the dealership to find out what was going on with the vehicle. We put the thermometer in the vent to find the car wouldn't cool lower than 62 degrees. But we were told it was "fixed". At this point I have gotten the GM Chris & Owner Lee involved in hopes the problem would get resolved. When we returned to p/u the vehicle on Saturday my stick thermometer would only go to 60-62 degrees up front. Left the vehicle there. Monday rolls around and I get a call saying the van is cooling @ 44 degrees. I call and speak with Scott in service explaining to him not to waste my time coming up there if it wasn't fixed. I'm then transferred to Brian the "service manager". I explain my situation with him and the comment out of his mouth is "at this time neither of us are making any $$ in this situation". Come Monday the GM nor Lee were available. Picked up the vehicle to take to another dealer.
This organization could certainly benefit from some customer service/communication training from the top down. I feel like I've been dealt a fresh turd from Ford and this dealership. This isn't the first time I've dealt with BS from this organization. Their porter damaged my last F550 bus I had with them. Was told the dealership would take care of my damage. 2 months later their body shop dropped the ball. Ended up having to take it to Transportation South's body shop and send them the bill. Even looking past the 1st experience with the damage done by the porter I gave them a 2nd chance to make it right. I'll never step foot back in the place for anything. You've been warned in advance.
Tuscaloosa Chevrolet is, in my opinion, by far one of the... - jwl4261
Tuscaloosa Chevrolet is, in my opinion, by far one of the best dealers in town. If your looking for a new or used vehicle or you have a Chevy that needs service or repair, I recommend Tuscaloosa Chevrolet!
Edwards Chevrolet 280