First Rate Experience - Lexuslover
The salesman who assisted me, Paul Lee, was great. He actually listened to understand my driving needs and recommended a car the precisely fit my needs. Paul was never pushy or hurried, but allowed me to take my time in making my car-buying decision. I have had the car I bought at Royal for over two weeks now and I have had no problems with the vehicle.
I would definitely contact Royal Automotive and Paul Lee the next time I am buying a vehicle.
Top Reviewed Specialists At This Dealership
Used Car Sales
Radical! - Abigail's Brother
Dealing with Caleb was the single most EXHILARATING experience I have ever had at a car dealer. I would highly recommend this dealer.
Sales & Leasing Consultant
New car - Car
Bought a new Jeep Cherokee. Very helpful salesman Dakembi that answered all my questions. Wasn’t pushy and very knowledgeable at selling cars. Would def recommend.
Sr. Client Advisor
Great Customer Service! - Pmittelmark
TJ is helpful and accomadating. Everything was explained and TJ went out of his way to get a ride for us while my truck was being serviced. We had an excellent customer service experience. Ben also was very helpful when I made the service appointment.
Awesome experience - James
The entire team was very helpful and professional. I would refer this dealership to other. Although I was from Georgia the made me feel comfortable with the entire process.
Senior Sales Pro
Sales Operations Manager
Great service! - DARNITA620
The service provided is very timely and professional. I didn't have to wait long and I will definitely go back. It's the best place to go.
Great Saleswoman - Verngurl4
Daphanie was an AMAZING saleswoman. The transaction was the easiest I have ever done. She did not pressure us and was really helpful in making the deal happen. I would recommend her anyday. Thanks for making this such an easy transaction. Thanks Daphanie for being so great !
Senior Sales Associate - Pelham
Senior Sales Associate - Highway 280
Sales Associate - Pelham
Review - Me
Had a pleasant experience buying a car for the first time. They want to establish a long term relationship with customers so they prioritize my interests. There was no pressure from any sales person because the prices are great so the cars sell themselves.
Sales Associate - SOUTHSIDE BIRMINGHAM
Personalized service - duke0411
Gina was fabulous with helping get the car I wanted and helped in every way she could. The financial director was also very personable. Would definitely recommend going back!
Excellent Customer Service! - Bran
The sales professional and sales manager were thoroughly involved and made sure that I got the best deal! Everyone involved was very friendly and easy to work with! I will recommend INFINITI of Birmingham in the future!
Fantastic experience at Oskar Motors in Hoover, Alabama - donna123
I highly recommend Oskar Motors, Inc for anyone looking for an excellent used car! My salesman was Jake Dukes and I give him a 5-star rating, too! We were in the market for a 2014 or above Honda Civic in great shape, and they had a great selection. We ended up buying a 2015 Honda Civic Ex! Jake went above and beyond to take care of a few small issues we had with the car including—including a detail cleaning inside and out, as well as having a 2nd key made! The car was for my daughter and she was thrilled!!! Jake made what’s usually a stressful experience shopping for a car, very pleasant!!! Jack Basaria (his boss) was also great too!
Quick Recall - NICKGRAFFEO3
Great at setting up and keeping appointments. Personal and professional people and service. Respect your time. Comfortable waiting area. Take time to explain what was done.
Incredible Experience - No
My car broke down and I needed something quick and affordable. Craig found exactly what I was looking for and helped me through the entire process. This was the easiest, quickest and best experience I’ve ever had purchasing a vehicle!
Love my Titan - Brandon123
This was by far my most enjoyable auto shopping experience. Townsend Nissan and Internet Sales Specialist Mr. Patrick Shanks saved me a lot of time and hassle with the honest assessments and valued knowledge. Thank you all so much!!!
Internet Sales Consultant
Sales / Leasing Consultant
Internet Sales Director
Best deal and service I’ve ever had! - Charliefppower
The whole team went way above and beyond to get my dream car in my budget, and I couldn’t be happier! Very highly recommended!
Friendly people - Deeds
I was informed about all of the details and kept entertained while the behind the scenes work was done.
Monica Q. and Joe B. were wonderful! I am glad I was paired with them.
Baught a vehicle Blake found online at another store - rmcarver5212
Very good service and experience! My truck is coming from Virginia so it has taken several days to get it shipped here and delivered, which is somewhat understandable, but very satisfied with my overall experience with this dealership! Blake found me exactly what I was looking for and the vehicle has several options above what I was expecting and for a great price!
Great Experience - Liz
Everyone here is so nice and treats you with respect. They helped me find the perfect vehicle!
I was glad to do business with them and will return.
Awesome Experience with this dealership. - Lorihill1189
I have always heard that this is not the dealership to go to. Kirt went above and beyond and made my car buying experience one of the best that I have ever had. If your looking for a vehicle I would stop and see Kirt. You won’t regret it. All the staff that we have met at the dealership were very professional. Thanks to all especially Kirt.
Awesome - Flor.miliani
This was a a great place to get a car. Everyone was so helpful and Tank got me the car i wanted. I highly recommend
Excellent Service - TerryKath
Best customer service ever; treated like royalty. Five stars not high enough. Very patient and courteous. Was responsive and resourceful finding what we were looking for. Honest and caring disposition.
Professional from start to finish! - patrickg
I have purchased several cars in the past five years. I purchased a vehicle today for a family member after looking at several dealerships and several cars... Gayle at Jim Burke Nissan and Luke in Finance are awesome! None of the typical "car dealer tricks" of "What can we do today to get you to buy this car." There ended up being a technical glitch but the dealership was quick to realize it and also make it right. Would certainly recommend Jim Burke Nissan. Much different than these major dealerships owned out of state that are soo concerned about numbers that they can't even really listen to their customers.
The best salesman - ASmith
I need a car asap. After going to few dealerships I came to Serra Hyundai. CJ was absolutely great!! He worked diligently and patiently with me. He was professional and had a great attitude. I found myself not wanting assistance from anyone else. So if you need a vehicle, definitely go and ask for CJ. He will take good care of you!!!
Very nice and the guys was amazing - Shaun
The guys went over and beyond to help me get the car I wanted and was very nice and I will defently going back for my next car!!!
Rude Finance Manager, Nice Salesperson - JZGirl
The salesperson was really great - very accommodating and easy to deal with. The finance manager was a true horror: rude, condescending, and was visibly irritated with my questions. This man should not be allowed anywhere near customers. Based on his behavior, I would not recommend this dealership.
Worst experience ever - Brentlin123
I bought a 2018 Kia Optima from trussville Kia. I must say it was the worst mistake ever. I was sold a loaner car for a brand new car. It had 2200 miles on. After buying it I was asked to sign new finance papers to correct the mileage bc the first set of papers said 12 miles which is what it should’ve been. So I sign the 3rd set when the salesman came to my house with the papers to sign. I never got a copy of the last set of finance papers. I didn’t want to sign them but Kia corporate office said I had to take car back if I didn’t sign them. This whole purchase was a lie on Kia part. My aunt went to buy a car two days later just like mine. I was suppose to get 100 for referring her to Kia and I still haven’t receive it. This was 4 months ago and still nothing. I don’t recommend anyone buy anything from Kia trussville. They are a joke, unprofessional and krooked. I was stuck with a loaner car not a brand new one and not one person has called me back. I’ve called/emailed the corporate office, general manager Lee Fieden, salesman Bronson Honeycutt, and finance manager Kasey and not one has returned my calls to solve anything. Very very unprofessional team at Serra Kia in Trussville, Alabama.
Best little used car dealer around - Big Jim
They go above and beyond to get the job done. Super friendly just like family. If they don't have it they will find it for you.
Buyer Beware ! - Wayne
Dishonest Salesperson. In May of this year I called their dealership from Wisconsin with interest in a car. I put a $ 500.00 deposit on my credit card as Sean stated that he had several people interested in that vehicle. He said that he would get back to me with shipping charges from Alabama to Wisconsin. He came back with an outrageous quote of $ 1200.00. I then checked the vin # on the vehicle and found out that it had been in a accident. I cancelled the order the very next day. Dishonest Sean promised a full refund. I left messages for Sean twice in June and July asking for a refund. When I finally reached Sean in August and he told me that vehicle deposits are not refundable. I filed a complaint with the Better Business Bureau and to date Southside Imports are refusing to respond. The BBB has now sent them a second notice and still no response so far.
Have auto check out by mechanic FIRST before you buy - imnothappy
Before you buy any vehicle have it check out by a ASE certified mechanic. i was told there vehicles was inspected before they buy them. i find this hard to believe. i bought car & i had it checked out by 2 local auto shops both gave me the same exact answer.. the motor has to be replaced because it was bad..
Not pleased at all - cody1988
Bought a car and two days later the check engine light came on and took it back and drove it for two days and the same thing happened. They told me to bring it back but wouldn't guarantee they would pay for it to be fixed.
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