FAILURE TO TELL THE TRUTH! - 435Girl
I was promised a loaner car by Sean Dwyer after making an appointment over a week in advance for a service appointment. When I arrived for my service, no such arrangement had been made. My reason for confirming a loaner vehicle with Sean Dwyer was because there were important matters I’d planned on handling, rather than remaining idle in a TUSCALOOSA, ALABAMA BMW LOUNGE.
When I pressed the issue with the service personnel, the lame excuse received was that since my service was basic and would only take an hour their policy is not to loan a car. That’s not what Sean Dwyer told me when setting up my appointment. Sean lied and the dealership executives at Tuscaloosa BMW appeared to NOT CARE AT ALL. Perhaps this dealership feels my business has no value because my car is still under warranty and no expectation of out of pocket expenses exist.
To add insult to injury my wait time was over 2 hours. I’M EXTREMELY DISAPPOINTED IN THE DISHONESTY OF IT ALL!
Buyer beware! - irritated customer
Zero stars. BUYER BEWARE!! I own a commercial transportation company with 8 Fords in my fleet. I can't begin to tell you how horrible and incompetent Earnest McCarty's service department is. Took my Transit van in for the 2nd time (same issue with AC not blowing cold) for it to sit on their lot for 3 days before they touch it, only to be told the problem was "fixed". Dropped it off Tues morning @ 6:30am. Didn't speak to anyone unless I called to check on the vehicle. No one ever returned my phone calls when I left messages to find out the status. On Friday my mgr & I drove up to the dealership to find out what was going on with the vehicle. We put the thermometer in the vent to find the car wouldn't cool lower than 62 degrees. But we were told it was "fixed". At this point I have gotten the GM Chris & Owner Lee involved in hopes the problem would get resolved. When we returned to p/u the vehicle on Saturday my stick thermometer would only go to 60-62 degrees up front. Left the vehicle there. Monday rolls around and I get a call saying the van is cooling @ 44 degrees. I call and speak with Scott in service explaining to him not to waste my time coming up there if it wasn't fixed. I'm then transferred to Brian the "service manager". I explain my situation with him and the comment out of his mouth is "at this time neither of us are making any $$ in this situation". Come Monday the GM nor Lee were available. Picked up the vehicle to take to another dealer.
This organization could certainly benefit from some customer service/communication training from the top down. I feel like I've been dealt a fresh turd from Ford and this dealership. This isn't the first time I've dealt with BS from this organization. Their porter damaged my last F550 bus I had with them. Was told the dealership would take care of my damage. 2 months later their body shop dropped the ball. Ended up having to take it to Transportation South's body shop and send them the bill. Even looking past the 1st experience with the damage done by the porter I gave them a 2nd chance to make it right. I'll never step foot back in the place for anything. You've been warned in advance.