Great!! - BROOK8367
Harbin Ford has all of my business. They are easy to work with and understand that people work and they make purchasing a vehicle or just getting it serviced hassle free!
Top Reviewed Service Specialists At This Dealership
Quick Lane Advisor
Quick Lane Manager
Great Staff and Fast Service - JosieG
The service team was very efficient from start to finish. Let me know a good time to arrive and got me right in. During my service, they noticed another problem and asked if I would like it fixed. They were not pushy or anything with trying to upsell me. Brian W. at the service counter was friendly and very helpful! Would recommend to anyone needing service!
Great Service Dept. - BARBARA LANCASTER
The Service Dept was ready for my vehicle at the time of my appointment., and made all
necessary service in a timely matter. No long wait time.
Happy to see you car but repairs are a different story - cblack
I took my Traverse in for a transmission problem (3rd time). During a test drive while the shop foreman was driving the transmission knocked. Now 2 days later they say it won’t duplicate. Their employee was driving it! They told me that it is not showing any codes. I asked what should I do if this happens again and I'm out driving around. I was told that it’s okay if it happens again because its covered under warranty and if I breakdown just call roadside assistance. I was also told that if I pull over, turn the car off and restart it that it clears the computer like my PC at home. Wonder why it won't show any codes? The first time I had transmission problems it had to be towed in, the second time I was told over and over that it wouldn't duplicate. After writing a certified letter and them have the car for several days they had to replace the 3/5/R wave plate again. Let me add that I got less than a mile from the dealership and the transmission jumped.
Could not get my Cadillac checked two days. Running hot. - Medford
Had to rent a car. Bring the car home and fix myself. It was very inconvenient Had to drive another 200 miles the next day,Friday. Will just call for truck to haul my vehicle home any more and not expect good service. Glad I can do thing myself and try to more in the future. This after two days of being told they would check the car in a little while or by lunch or before they close or soon the techncains where all in the Fram and body shop, etc. I live 60 miles away and had to drive a two hundred the next day to another town. Even the next day, Friday evening still not even checked to see what was wrong . When I got it to my shop and found out the problem in 15 minutes and fixed in 30 minutes once got the part. The scheduler ,Michael was super nice and got me a discount on rental car Thursday evening at 5:50PM . Spoke with the service manager at noon on Thursday and he said would get me a car. Paid $150. For thee days car rental $172 for hauling my Cadillac 60 miles on Saturday and much inconvenience. I was asked if I had been to the dealership before when I first got there Thursday morning. I have been to plenty of GM dealerships for buying and service in the past but no more except for Crest Cadillac in Hoover AL. were I have gotten first class service. Just checked bank account withdrawals and the rental car was a total of $237. I thought I was getting a discount. Folded again. I will try not to depend on a GM dealership again. Just call a tow truck to get me home with my vehicle. Actually my daughter went and got the car diagnosed the problem and had it hauled home and did the main fixing of the vehicle. I just helped her finish the repair once I got off work. I glad I have someone who cares.
In talking people in the community I maybe understand why they give this kind of service. They have stated that the dealership only wants to do service on vehicles they have sold.
No no no. Go elsewhere and save your hard earned money - dustyRider
I am SO pissed. Last time had oil change at Chevrolet of Gadsden store, it was $79. A little pricey but I wanted my truck really checked out because the powertrain warranty was almost out and I had bought the truck the previous March. Went back today because they were really good last time and I knew some of the folks who worked there from my days working at different Chevy dealers for nearly 20 years.
This store has changed owners again and I didn’t realize it would be so different. Not a familiar face in sight, ok that’s fine.
The service adviser was a little over the top making gushy compliments and upselling left and right, but whatever dude I know that’s your job. Just get the oil change done and we will be ok.
Now this “Best” oil change was supposed to be 76.95 plus tax (I assumed it would include labor and parts like EVERY other place on the planet - that was MY mistake). Well they added on $35 air filter that was okayed by me.
BUT, $44.04 labor, $5.85 for “service materials” (what is that??) + $38.99 for COURTESY multi point inspection and a bunch of other charges that make NO sense. Ok let me pause right here and say that I went to public school and the last time I checked Miriam Webster the word “courtesy” means free of charge - not FEE for charge = $38.99. Hang on and I will google it to be sure - yep - Google says courtesy means “supplied FREE of charge to people who are ALREADY paying for another service”.
$174.02 to change my oil and rotate the tires.
They tried to tell me that my truck needs the coolant system flushed for another $275 plus labor and taxes because the truck is 5 years old.
Dude the truck doesn’t even have 20,000 miles!!!! Argh!! I will never go back there again. Way overpriced. For that cost they should have done a full wash and detail too! Bottom of the ticket says I may receive a survey. Please God let me get one!!!
After receiving orders for Army Reserve callup for... - GreenWolf
After receiving orders for Army Reserve callup for OEF/OIF in February 2002, I bought my wife a new Trailblazer from Joe Clayton in Arab, AL. For the 13 months that I was gone I thought they provided good care of my SUV and thoughtful customer service to my wife. I received a good deal in my purchase and honest service, what more can you ask for?