Great! - customer
The whole staff was very friendly, helpful and attentive to our needs in a vehicle.Mark took time to show us the features of the vehicles and Keith and Tim worked with us on the pricing, warranty and paperwork.The overall experience was relaxing, with no high pressure. Thanks for your help!
Top Reviewed Specialists At This Dealership
Great all around service - misshun1
All the staff i encountered yesterday was very courteous and professional. Everyone i saw greeted me and i have always trusted Edwards to service my car and never had any problems. They make u feel like a valued customer and i appreciate that.
First time buyer - Grape11
As a first time car buyer I contacted Amber via text in December. I was apprehensive about buying a car because I’d never done it before and my credit wasn’t the best but amber was patient with me and she kept in contact. I went in the dealership today 2/12/19 and was met by Derek Strickland at the door. Derek walked me to used cars and did everything to get me in the vehicle I WANTED, but he ended up saving me from myself and got me in the vehicle I needed and one that was best for my needs. I recommend John Thornton to anyone and ask for Derek because he’s awesome!! Thank you
To buy my wife a truck - frank
It was awesome, Tre meet us as soon as we drove up an was great! Tre was very patient with my wife the whole time. Everyone was great.
Team One Chevrolet of Gadsden - Trey1snyder
Service is always great. Will Alexander always takes care of me and gets me the prices and payments I look for. I recommend him and the dealership.
Don't feel like a customer - Lkrfan
Monica listened to me and cared about solving my problems. She took time to understand what I wanted to accomplish and did everything possible to make it happen. She didn't give up like most people would have, considering my situation. I would highly recommend giving Monica Q a chance when buying a car.
Sales & Leasing Consultant
Sales and Leasing Professional
Good customer service - Edna 1234
Everyone were friendly and very helpful.Its a nice environment.They have some one to greet you as you enter the door.I was happy after we left.
Was good very nice sales people - Wildbill
Volume Chevrolet sales staff all seemed? to be great at doing their job witch is selling and kind as well great atmosphere on the showroom floor all around good experience .
GM Certified Sales Professional
Excellent Experience at Nalley Chevrolet - Aviles2
My husband and I had an exceptional experience at Nalley with the help of salesman Mr. James Skinner.
He was very knowledgeable & available whenever we visited the dealership to buy another car, and most recently because of his professionalism and personal touch in helping us, we referred family and friends to Nalley Chevrolet. Awesome experience!
Andre & Yolanda Aviles
Internet Sales consultant
Amazing - lunaajackkie21
I loved it! I love the people here and it's super friendly environment. Would definitely recommend it to friends and family! I'll come back
By far the best experience, in 25 yrs or buying vehicles! - SteveW23
I am normally not one to write a review, especially when it comes to a Car Dealership, but with the amazing experience I had at Bill Jackson in Troy Alabama......I felt obligated to share with others in the market or that will be soon. I bought my first General Motors vehicle 25 years ago in Pensacola Florida. I have purchased well over 20 since & I have NEVER had such a pleasurable experience as when buying a New 2018 Silverado & a New 2018 Tahoe from Bill Jackson Chev-Cad-Buick-Gmc a few days ago. Unlike other Dealerships in the are, they didnt go back and forth....they were very transparent.....and super friendly the entire time. I was given several different options, including a full explanation on how leasing works & when leaving....I truly felt like part of the "Family". Not only do they have the absolute best prices in the area, but what other Dealership allows you to test drive a Chevrolet Tahoe, Gmc Yukon, Cadillac Escalade, and Buick Enclave without the hassle of dealing with multiple Sales Reps & having to drive all over the place to multiple locations. If you don't know the answer to this question, that's because they are one of only 2 Dealerships in the entire State of Alabama to which have all 4 General Motors Brands under 1 roof. Anyway, I believe their slogan is, "A short drive, for Savings like nowhere else" & I for one can tell you that this is NOT A GIMMICK! If you are in the market or when you become in the market, do yourself & your wallet a favor and give these Guys & Gals a chance!!!
Great Experience - Greg
Purchasing a vehicle from Clay County Automotive was by far the best car buying experience that I have had in my 30 years of of buying automobiles. All the employees that we met were extremely friendly, they were helpful, and were easy to work with. The dealership had the RAM 1500 that I wanted on their lot and after working with them over the phone, I traveled two hours in hopes of coming to an agreement on the price - I was not disappointed. I purchased the truck I wanted at a great price. I would highly recommend Clay County Automotive without hesitation to anyone looking to purchase a vehicle.
Very well taken care of - Mama
They were very good to me and Hakim was great and he took the time to explain everything to me he was very polite and Larry was wonderful to me as well
Wonderful Experience - spencereboni
My experience was very satisfying. I felt comfortable asking all the questions you want to ask but scared to. I was treated fairly as a woman.
Big Boy truck - Eastaboga.
John represents the dealership extremely well. He is always professional but appears to genuinely care for each customer. He presents the issues in clear terms
Purchase 2019 Equinox - Blue2019
Purchased my 4th vehicle from this dealer. Always have been happy with the sales and service that I have received. Will continue to purchase from this dealer.
Great service - britt,joyce 1943
Friendly and helpful employees. Dealerships are much more reasonably priced than they use to be and the work is guaranteed. Keeps you posed on how the work is going.
Professional, courteous & respectful - BruceS1G
This is the second vehicle we have purchased from Edwards 280 (have purchased previous vehicles at downtown) and both of our experiences have been excellent. We like the fact that we are treated respectfully and properly informed of the pros and cons of the vehicles we were considering. From sales, to service, to the management, we received friendly - and very fair - treatment.
Kudos to our sales person James Hunt who took the time to make sure everything was done properly. No games, just professionalism, courtesy and respect. He listened, recommended options, and provided extensive knowledge about the vehicles. He was patient and took the time to provide all the necessary details. Never at any point did we feel rushed or pressured in any way.
Me Michael Core Directed me to Mr. Otis Preston sales per - Wanted doit
My experience i was great the sales people were very professional Mr. Otis Preston was my sale person Mr Michel core told me my Experience would be short and sweet and it was and I thank God for putting these guy in my path these young men made my car buying experience a good one the I Financemanager was very pleasant
Satisfied Customers - Mrsuji
A very pleasant buying experience. Brian Ogoo met all expectations as a Sales Rep. for Bellamy Strickland. There were many vehicles my wife and I test drove. Brian knew what we were looking for and directed us to the perfect vehicle. SOLD! All personnel we met were nice. Especially the gray haired guy with the white goatee...Mike Grainger. Ha ha...
Great service! - GMC Gal
I have been a customer at Hardy Chevrolet for 19 years. My family has purchased from them, too. They are so nice to deal with. I will continue to come back.
Great Service - BlackBeauty
We received excellent service and always friendly staff and great work
It would be nice to have Our vehicle wash and clean as as a courtesy, for being loyal customer.
Lied and told me that I needed a new engine in my hummer h3. - Lesleyscar
They told me that I needed a new engine when mine only had 103,000 miles.Just because they could not figure out how to fix the oil pressure light.I was told this after almost 3 weeks of them keeping the truck and more than $600 later.So I took my truck somewhere else to find out that it was just the oil pressure switch.Terry Cullen was trying to charge me $14,000 for a engine that was not needed will never go there again!!!
Check Engine Light/ Repairing parts that aren’t broken - Mrs. Adams
Capitol Chevrolet of Montgomery Service Center you're doing a piss poor job with customer service and returning my xxxx vehicle. First you fix something that wasn't broken and have me waiting 7 hours in the lobby. Soon as I leave the light comes back on and I come back the next day. Mind you that I am the very first person in line waiting before the service center even opened. Needless to say I was there 5 hours before the advisor decided to stop blowing smoke up my xxx and give me a rental which by the way the lady who issues them out didn't want to put fuel in. The poor courtesy service driver guy had to almost plea with her on letting him put fuel in the loaner for me. Fast forward next day no one called me on the status of my vehicle or anything . So I called at 1:00pm only to be told that hey we fix the wrong thing but we'll give you credit for the $300 towards the correct part that needs replacing and you owe us $214. Now here it is Thursday and no one has called me. I had to call them. My advisor told me that hey Mrs. Adams the part didn't get here to like 11am and the technician is out to lunch so as soon as he gets back he'll get on it. I'm like moron don't you think you could have called me and told me this morning. I promise to God I will never take my car back to Capitol Chevrolet Service Center in Montgomery. A bunch morons running around fixing parts that aren't broken and blowing smoke up customers xxxxx. I really feel like I shouldn't have to pay these morons anything. They should be like hey Mrs. Adams we xxxxed up go pick out a new car and right their wrong?. Rant over?. I hope this post makes it to the president of the company. As of today 10/8/18 Monday no one called me on the status of my vehicle. I had to call my advisor Carl again as usual. He told me Friday that my car would be ready today and that they've finally figured out the problem and would need to take the brake pressure booster that they put on off. Turns out it was my manifold. I did some research and the first thing it said was one of the tale tale signs was the smell of antifreeze which I told them upon delivery of my car I had been smelling. Needless to say when I called Carl at 11am today to see if my vehicle was ready as promised it would be; he blew more smoke II my xxx. He told me that the technician was not in as of 9 am that he had a family emergency over the weekend and had to take his daughter to the hospital. At this point I gives zero xxxxs. I just want my vehicle back and I promise I won't be doing business with Capitol Chevrolet again. Apparently no one seems to understand the concept of customer service. I should have went to Haigler Automotive like I usually do. They do a terrific job and they keep their customers abreast on the status of there vehicles. Capitol Chevrolet could learn a lot from them. Yesterday 10/9/18 I went to pick up my vehicle and when the brought it out guess what? The check engine light was still on. I told my ad visor Carl Grier and had the car taken back to the back and they just turned the check engine light off. On my way to work about 15 minutes later the check engine light came back on and I smelled antifreeze and I noticed that my key fob had a hole in it like someone intentionally punched it in there. So now it's hard for me to unlock my car. My advisor assured me that they would correct the problem and to bring my car back and they'd take care of the key fob and assign a new technician to work on my car. They also would put me back in a loaner car. I just took my car back to them this morning 10/10/18. I have absolutely no faith in them and I'm quite sure when I get my car back the problem still will be ongoing. I asked Carl if they had any mechanics back there are just technicians. I really feel like they need mechanics instead of all these unskilled technicians.
Cheats, liars, scam artists! - Jess
I went in for an internet sale price of 15,652 a couple of weeks ago (I had called ahead a couple of days to make an appt). The sales person verified the internet price when I got there and I test drove the car. I decided I liked it and wanted the car. She was going to get the car washed and the paperwork done as I went and signed off with my insurance on my car that had been totaled because of an accident. When we got back she was finishing up with another appt, so we waited. When we finally sat down and she put the paperwork in front of me the price of the car had gone up to 19,179. We said you wrote the price down wrong. She said her boss said the "Labor Day" sale was over. I said this was a verified internet special price. You verified it when we got here, we have it on our phones. She went back to the "secret person in the secret room" came back and said, sorry, that is the best we can do. Really? You sent that salesperson out to me to deliver that message? You were afraid to talk to me face to face? Why? Because you are a dishonest scam artist? I wasted my whole day with you? Came from Marietta to buy this car and this is the scam I get? Then I tied to contact the internet sales manager, the owner of the car dealership, one of his son's who worked there. No one would return an email or a phone call. Wonder why? Cheats , liars, scam artists who do not respect others; and the time I had to take off to deal with them. It is no wonder dealerships have the sad reputation they do!
Started off well but ended off horribly. - Velour15
The process of buying my car was very easy of course and my salesman by the name of Rocky was great. The rest of the staff was very unprofessional especially after they sold me the car.
After buying my car, of course I was excited and like most you don't expect to return the dealer after buying a BRAND NEW CAR!! So 6 days later I receive a call from a man by the name of Ivan from the dealership telling me I owe $500 in taxes because they forgot to put it in the deal. They proceeded to offer me the payment of half which would mean I would have to pay $250 since it was an error they made. This was 6 days after the sell..... 6 DAYS! Almost a whole week after things are finalized and I get this ridiculous call. Finally after being given the run around I get a chance to speak to the manager Arthur who gets things situated for the most part but overall the experience was unprofessional. Rocky is amazing and I would definitely recommend him as your salesman but as for the rest of the staff they don't care about anything but your money and once that is given you're just another number to them.
I would not recommend buying a car from this dealer unless you dot every I and cross every T with their finance department because what they have running is a joke back there. Outside of that I love my car, would have loved it even more if I would have paid for it in full at the time of sell.
Two visits--Tried to sell bogus repair: (Read Review) - Bob
I bought a used Silverado some years ago at another dealer. I went in for an oil change and was told I needed to replace my oil pan gasket for $300 and some dollars. I looked at the oil pan and it looked like someone had smeared oil on it--not seepage. I watched it for the next five years and never had a spot on the driveway or needed to add oil. I never went back until today. I called about replacing my airbag igniter and was told the part was there and scheduled appointment for the next day. When I showed up at the dealer they did not have the part and had no idea who made the appointment. They are 0 for 2 and will never have another chance with me.
Don't deal with Jeff Smith dealerships - Turbocharged
Almost a year ago, I bought a car. Everything was fine until one day a couple months ago the engine just died while driving to drive through. They do not want anything to do with fixing my vehicle. The dealership has heard my story and refuses to fix my vehicle. Had it LESS than a year. Now I will have to have a re po on my credit or owe car loan an plus money for new engine. You've been warned!!!
Disreputable Dealership - Unhappy Customer
Liberty aggressively sold me an extended warranty and misrepresented the length of coverage. After six months of daily phone calls, leaving messages that were hardly ever answered, the issue was finally resolved. Liberty did make it right in the end but it was a long and painful process filled with broken promises and empty assurances.
Chevrolet of Gadsden
John Thornton Chevrolet
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