The standard - Infantryveteran
My overall evaluation of the service and customer service provided was excellent. Jason greeting me professionally and ensured all my trucks needs were met according to the servicing schedule for me GMC. The waiting room had hot coffee and snacks for customers to eat while we wait. While I was waiting for the technicians to finish with my GMC I walked around the facility to check out all the new vehicles , every vehicle was clean and the organization/display of all the cars& trucks looked amazing. I feel anyone who comes o this facility to purchase or service their vehicle will be completely satisfied. Overall I am completely happy with the overall service provided. Maybe next time I’ll purchase a new car.
Top Reviewed Service Specialists At This Dealership
GM Service Advisor
Parts & Service Manager
Consultation about Electronics and Extended Warranty - 7jimEQUINOXju3
My wife bought an Equinox Premier in Howell , MI 48843 (from Champion Chevrolet) ; as we were returning to Mt Juliet , TN a few weeks later , we contacted Wilson County Motors to learn more about
the car's electronics and the advisability of buying an extended warranty. On the advise of a former GM
field executive, we met with Hoover Southerland (GM Chevrolet and GMC Sales) and Belinda Wilson
Administrator for Extended Warranties.
We were serviced beyond our expectations and commend to GM the thoroughness of both Hoover
and Linda. As a result of that meeting ,we were more than pleased that we bought our Equinox. Hoover is a cordial and VERY knowledgeable Sales Manager and Linda , while also cordial , is honest and forthcoming in her work ----such that her advice is something we've taken to heart. She does not press herself in making a sale , but in addressing a client's needs/wants is able to earn/win a client's
confidence. Both Hoover and Linda are EXCELLENT GM Ambassadors
Assistant Service Manager
Loaner Vehicle Specialist
Great service - Dbhlsh
Fast and very helpful service.fast turn around always very friendly.Mark has always been able to explain the service needed and the cost of the service to be done on my car.
Good Service - Ken W.
Good experience with the Service Dept. And Cindy Dunning at Freeland Chevrolet.
I was kept informed and service was completed in less time than expected.
Service Department Manager
Great Service - s.tate
My husband and I have not dealt with a dealership for a while because of a really awful experience with Serra Chevrolet however both of our Chevy's needed some work that could only be performed by a dealership. We were very pleasantly surprised by the service we received from Carl Black. My husband took his car in first and just kept complimenting Zach Powell and the service he provided. If my husband is giving good praises that says A LOT, he is a man of few words. My car was next and my service advisor was John Chavez, once again we received excellent service. We were pleasantly surprised by the experience we had at Carl Black Chevrolet. They had fair prices and communicated very clearly and often about what was going on with our vehicles. Great place to have your car worked on.
Great service dept - Charlena Scott
I had routine oil change and tire rotation. Worked with my schedule and great customer service. Advised me of fuel injection cleaning that needed to be done. They got it done fairly quickly and my car runs great. I always love my experience with them
Perfect - mojo
Anthony Moore is a excellent car salesman he took great care me, I would recommend anyone for Anthony thank you my experience overall was great.
Nothing is too much trouble! - JamieK
Last time my truck was worked on the job was going to take all day, so the delightful Miss Barbara gave me a ride home (12+ miles) and kept me entertained the whole way.
I bought this truck from Lyons almost 9 years ago and have had all the service done there. The service managers are endlessly kind, patient and helpful, and the work is always well done.
If I am lucky enough to buy another truck, it will come from Lyons!
Dishonest, Made the Problem Worse! - aquist93
First off- they were super great to me in the service department UNTIL I left a good review on their website. Then it all started to go downhill.
We started having problems when our 2002 Chevrolet Malibu started overheating. We put more coolant into the surge tank, it filled up fine, but the next day it overheated and the surge tank was empty. Suspecting a leak, I took it to the Walker Chevrolet Service Center because they were so helpful when I was trying to get my vehicle to pass emissions just a month prior.
They fit me into their busy schedule, which was really great of them to do, and did a pressure test. Almost an hour later, they came back to tell me they found no leaks; however, the whole cooling system was "gunky" (they described it like the film in a fish tank that hasn't been cleaned) and they believed it had never been taken care of in the life of the vehicle. They offered to flush it- twice to be certain- to get the gunk out, then the would refill it and pressure test again to make sure they didn't miss anything.
The quote they gave me was a few dollars less than what the total came to, so I was unimpressed with that part. I was also unimpressed with $300 to flush my system, that seemed excessive. But I paid and they gave me back my car and said I was all good, no leaks were found.
FOUR days later, the car started SMOKING while my husband was driving home from work and suddenly went from fine to overheating. We took it back to Walker Chevrolet the next day to try to figure out what was going on. I had an appointment, and even arrived for that appointment a little early, but it still took over three hours to figure out what was wrong. They updated me once during that time- the first time, they said it was going to take several hours and offered to shuttle me home...until they noticed (apparently for the first time since coming in??) that I had a toddler and they said they couldn't move my car seat over to get me home and we'd both just have to wait. The only other time they talked to me was to tell me what the problem was.
THREE gaskets were suddenly leaking and the car needed $1200+ in work to take care of. I asked how that could happen since we just took our car in less than a week ago and there were no leaks. TJ talked around the problem- saying the "gunk" from before was "masking" the problem (though they cleaned out the "gunk" and tested again, according to them, so shouldn't they have found it?) then saying that the problem was driving it around when it was in bad condition (they had told me less than a week prior that the cooling system was fine, so I had no reason NOT to drive it, I trusted their assessment). When I expressed that they might be responsible- at least for not actually solving the problem the first time and telling me it was fine to drive which made the problem worse- he just kept talking around these points. Then he suggested that if I didn't have $1200 to fix it, that it might be good for a trade in.
I said I had to talk to my husband, and they offered to get my car seat to their shuttle car and get me home. I'd already had to WALK with my toddler to a Walgreens to get lunchables to eat in their waiting area AND they had woken my toddler from taking her afternoon nap on a chair in the waiting area. I only did these things because they said they COULDN'T take me home before.
So they shuttle me home and my husband and I decided to trade in the car...but somewhere else. We didn't trust Walker Chevrolet with our car any longer.
When I went back to pick up the car, they brought it around for me and said they'd had to jump start it. They tried to tell me the battery needed additional testing and there might be more wrong with it and they needed to keep it longer, but I told them to give me the keys to my car and let me leave. They kind of laughed at me and shrugged their shoulders like "good luck." They went from helpful to condescending practically overnight.
Until we could trade in the car at a different dealership, we had to jump start the car every time we started it because the car would overheat if we drove it long enough to get the battery charged back up. The battery should not have been bad, it was only a year old!! They killed my battery in the one night they had it and tried to use that as an excuse to keep my car there. I suspect they wanted to do that so they could give me pennies for my car in trade in value and get me to buy a car at their location.
I got a Toyota and am more than happy with my decision. My husband and I have sworn off Chevrolet for all future car purchases, just in case we'd ever need to bring it to Walker Chevrolet for any reason.
(They also never gave me the opportunity to review this visit on their website. Once they get a good review, the service goes downhill fast. I wouldn't trust any review on their site, at least not the good ones!)
Service Department - Chevy Owner in TENN!
The Service Department at Lucas, specifically my service writer Robin were amazing. Thanks Lucas. Thanks Robin. They were very fast and covered every detail with me after service was completed. Highly recommend!