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Excellent service, very kind friendly staff. Chancy and... - Kristinburris42
Excellent service, very kind friendly staff. Chancy and Mike worked with me to help find the best price for my new Jeep Cherokee. Highly recommended
Top Reviewed Specialists At This Dealership
Sales and Lease Consultant
Manny Ospina helped me for a little while and got me into... - WandaY
Manny Ospina helped me for a little while and got me into a Jeep Grand Cherokee! He was a pleasure to work with and I would recommend anyone to Manny.
Sales and Leasing Consultant
Excellent Customer Service and experience - tntaz
I purchased a used 2019 Chrysler Pacifica from Moss and it was a very pleasant experience. The salesman was not pushy and allowed us to test drive several Pacifica's that were on the lot.
Wonderful service! No pressure. Edward Parker was great... - ssplatt
Wonderful service! No pressure. Edward Parker was great and answered all our questions. Our family have bought from Edward for years and will continue to in the future.
I have a 2012 2500 RAM with the Hemi engine. It's used to... - John Burns
I have a 2012 2500 RAM with the Hemi engine. It's used to pull trailers around so it sat a lot. A rat decided to make a nest with my wires under the hood somewhere. So i bring it to my local dodge dealer to get it repaired... Not so fast.... DODGE Does not have the wire harness that got chewed ??? So first they tell me they found one in Georgia.. But after a week, No they don't. Then they tell me we can fix it in house by repairing it, after another week , No we can't do that... So now i have a large Hemi planter for the yard.... What kind of Company sales a product then fails to keep parts for the product ? When i ask the service guy my options, "well you need to find a junk yard with your make and model truck and get it that way"... WOW... If you buy a Dodge don't expect to get replacement parts for your dealership, need a good junk yard and a mechanic.
My car broke down Tuesday morning, I made an appointment-... - Charliepatterson
My car broke down Tuesday morning, I made an appointment- couldn't fit me in until Friday at 11. I arrived 10 minutes early with my 1 year old son to discover it is just a battery issue and it's covered under warranty. Over 2 1/2 hours later, they are finally finished. Mind you- over 2.5 hours just to replace a battery. Customer service was great- service end- not so much.
So I purchased the 2016 Jeep Cherokee from the... - Bigdaddy S
So I purchased the 2016 Jeep Cherokee from the Chattanooga location it had a cracked window shield but was told it will be replaced when purchased so now I have fully paid it off I go down there to inquire about the window shield and they say no you bought it as is and then I asked them about the wheels because they are not the right hubcaps they're really loose and make a lot of noise and I'm told if I want those fixed it's going to be about 200 bucks so basically after you make a purchase they are no longer your friend just a heads up.
This is the most unprofessional dealership you could... - Lovebugg
This is the most unprofessional dealership you could possibly come across! About their money and They will lie to you! Don’t waste your time
Tore up rear end of my Dodge truck during recall work - weespot414
Took my 2005 Dodge 1500 Ram pickup to dealer for airbag and pinion nut recall. Two weeks later, truck rear end squealing on the way home from work. Called a buddy who recommended a nearby rear end shop. Took it there for repair. After rear end repair completed, this shop owner told me that the Jenkins Chrysler mechanic had majorly over tightened the pinion nut, resulting in $1,095 worth of repairs. I called the Chrysler service manager, and he said since I didn't bring the truck to him, they would not pay for my repairs. Meanwhile, this same service manager called the repair shop where my truck was, and asked them to fax a copy of my receipt to them, and asked the owner twice if the overly tightened pinion nut had caused the damage. The owner told him twice that it did do the damage conclusively. I think if I had taken it back to Chrysler, they would've denied ever damaging it!
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
Financial Services Manager
Crown Chrysler Dodge Jeep Ram
Crown Chrysler Dodge Jeep RAM Fiat