Friendly staff - Fordgirl
Xavier Norman and everyone I came In contact with were very friendly and always are. Friendly staff they always take great care of my car. Thanks FLOC!
Top Reviewed Specialists At This Dealership
New car purchase - Sandyb
This summer when we purchased a new car we had the pleasure of dealing with Patty. She made the whole experience so easy and stress free. When we purchase another vehicle, we hope to be able to buy from her again. She is definitely the best car salesperson we have ever seen.
Great Service Great Team - Leec
As always Chris and his team make me feel welcomed, They listen and got everything done correct the first time and was very helpful letting me know what going on.
Service department - Itisabigdeal
Kind and friendly and professional. Troy did a fantastic job and the staf was completely awesome. I would highly recommend Bates Ford to anyone needing service done
My Pontiac sensor indicated the engine needed to be... - docwirt
My Pontiac sensor indicated the engine needed to be checked. I was told that it would cost about $45 for the initial check. Then I was told it was the transmission and that would cost approximately $2450 but that they could flush it and put in new fluid for about $200 which I agreed to. That didn't fix it so they then told me the car had an oil leak that would be about $650. They could look at it again and possibly do a partial transmission fix for about $800. I asked what the car would then be worth and was told that it would be about $3000 less the cost of fixing it. That would mean I would be paying them more money than the car was worth and have nothing. The sales people started calling to try to get me to trade the car when I had made it clear that I had no intention of buying another Pontiac.
I took my car to another establishment for a second opinion and found that it had could be (an was) repaired for $178.12 in one day. Woodford Motors had my car for three days and could only tell me how much it was going to cost.
In my estimation the whole thing was a set-up to cheat me and/or get me to buy a new car. The only other possiblility was that the mechanic knows absolutely nothing. In either case, people need to know to not take a car there for repair because they certainly will be 'taken to the cleaners'!!!!