OIL CHANGE - NOTHANKS
HAD AN 1030 APPOINTMENT TO HAVE MY OIL CHANGED, DIDN'T EVEN GET MY VEHICLE IN TIL AFTER 1230, FINALLY GOT MY VEHICLE AROUND 200, THEY TOLD ME THEY GOT SWAMPED BY DROP IN OIL CHANGES, I FEEL IF YOU HAVE AN APPOINTMENT IT SHOULD TAKE PRECEDENT OVER DROP INS, IT IS TIME TO CHANGE YOUR POLICY
Excellent Service - Captain
Moved to this area a year ago, have had oil changes, and tires for my vehicle.
Staff , Bubba and Anthony, were very helpful and willing to provide the best service.
Used Car - meth86
I was looking for a nice Altima and came across one on from Pine Belt Ford. I called Angella the following day. She was so friendly and courteous and told me what to do and within 2 days my car was ready. I love my car and thanks for the wonderful experience.
Amazing dealership that accommodated me from 5 hours away - Truckforson
The salesman went above and beyond sending me pictures and videos of everything I asked for! I lived about five hours away and when I arrived I was Not disappointed! Bought a used truck for my son and couldn’t be happier with the truck, the price, or the dealership!! I would highly recommend them to anyone!
Fan noise - David315
I called to schedule an appointment to bring in my truck for heater fan noise. I was scheduled They promptly looked at my truck, fixed a recall and I was done. No parts needed.
Awesome Experience - AngelEscape
Went to pick up a puppy, ended up buying a Ford Escape Titanium. Great experience with Alex Whitehead and Marcus Smith. Couldn’t ask for better guys. Got the job done and fast. No hassle, no problems. Even got home and had a little hiccup and Alex fixed me right up!! First class place! We will be back.
Dissatisfied with service department - bm39459
Laurel Ford service department has the car we bought 5 months ago in their shop for the fourth time with the same problem (6th time it's been in a shop since buying 5 months ago) They either don't know what they are doing or they don't want to fix it. Either way, our experience with this has been horrible. The car has been there 7 days right now, it is Friday and they say they may have it fixed by Tuesday of next week because the fuel pump has not come in. I have NO IDEA why they did not ship it overnight! That is 11 days it will be in their shop, if it is even fixed then. Very unacceptable! Ford Motor Co will not stand behind their brand either. Customer service is a joke!
Sold me a lemon they done work on and refuse any help - Madkingranch2012
Bought a 2012 king ranch from premier in October 2017 they refused to give me any history on the truck .. Had to replace the crankshaft seal they put in it along with the fuel rail which found out after purchase truck been towed 7 times since purchase ... Stan grunnels told me in July after the truck quit that if I towed it from Florida to there shop he would trade me out of it ... Got it to him and he once again refuse to offer any help other than it was not his problem and he wasn't gonna touch the truck again .... Still owe 26 k on the truck had to buy another truck to travel for work now we are having to pay for both vehicles ... At this point the only help i want from them is to buy the lemon they sold me back or pay to have the engine repaured in it and I will continue to pay for it .... Just a lol help Stan wasn't asking for a full refund by any means . we have only put 22k miles on this truck .it had been towed 7 times ... In 10 months ....
bag of problems - JohnTaurus
Took my Tauruses and my dads F-250 for service on several occasions. Each time, there were issues with ordering the wrong parts (an astounding FOUR TIMES), taking MUCH longer than was promised, or poor workmanship resulting in damage to the vehicle. To top it all off, they sold my information to a terrible extended warranty company that continues to harass me. The compamy claims to represent the manufacturer (Ford, in this case), but theyre so stupid that at one point the guy called my 2012 Taurus a Nissan. I have given Courtesy Ford enough chances now. My family has been doing buissness with them since my dad bought a new Ford Torino GT back in 1971, but no longer. Selling my information was the last straw.
They think there allowed to collect ins deductible twice do - Screwed
Don't go there they do dirty business unprofessional charge twice for deductible but they got caught will be making complaint with bbb and consumer services crooked dealership
Very pleased! - ivyfam2010
We came in wanting a truck and left there with a truck and a new car for a very low low price. We are so pleased with this group we would recommend to everyone wanting a new vehicle. Not only did we get exactly what we wanted but we got excellent pricing for our budget! Couldn't have asked for better!
Great experience - Thedyde
I purchased a new F-150 from Les Alexander and he made it the best experience ever. The sales people are all on salary so there was no pressure, only great service.
An Excellent Dealership! - Renee Rates
In May of 2016 I had to make an emergency stop at their service center because the bumper cover on my Ford Fusion detached on the interstate. At the time, my mother and I were driving across country to Nevada, and it's a blessing that this dealership was conveniently located right off the interstate. As I drove into the service station, I was greeted very warmly by the service repair technician, as well as the sales agent, Mr. Ray Adams, who took very good care of the proceedings on my vehicle repairs. Mr. Adams went above and beyond his professional duties as a sales agent, as he offered us water, and made us feel right at home. Not to mention, the maintenance work was of no charges to me.
Thank you for being such a caring, professional, and wonderful team!
Service department - JEI
So good so for. Little slow getting on my truck. But now right to business hopeing to get it back soon . Hopeing it will be fixed first time