Fast friendly and efficient - Morganv3
I have to drive 3-1/2 hours to get my oil changed to keep my lifetime warranty intact. I was earlier than expected. They got my truck in and completed in less than an hour. Thoroughly inspected and changed my engine oil. Always enjoy the service here at Dan Cummins.
Top Reviewed Service Specialists At This Dealership
Fixed Operations Director
Transmission flush n refill - Crusin
Car was done in the specified time as told to us by the service dept. Staff is always friendly and professional. Would recommend Spirit Chevy
so bad worst things - ali
Went here around 8 months ago and had them inspect the car for maintenance, had a bad experience initially and already commented on that before. Just recently had oil changed at another facility and they found extreme case of mold on my air conditioning filter, the guy who changed it told me it had to have been like that for at least 2 years due to the amount of mold build up. So beware of this place again, still finding problems they overlooked when they were supposed to have done maintenance on my car around 8 months ago.
I bought an Oldsmobile from Dutch's nearly 10 years ago. ... - glew
I bought an Oldsmobile from Dutch's nearly 10 years ago. It was the most pleasant car buying experience I've ever had - bar none!! I felt I was treated fairly and honestly - and I'm a female purchaser! I've always been treated well by the service dept., and the clerical staff....given a free loaner vehicle when repairs took awhile and was satisfied with the quality of their work. Very good people to deal with.
Excellent and Trustworthy Service! - D. Wessel
My family and I are from Ontario, and our 2006 Grand Caravan broke down (from engine failure) on I-75 over the 2015 Christmas holidays, and was towed to Frank Shoop. As anyone who has had their vehicle serviced far from home, I was terrified of being taken advantage of. Much to my relief, I received great satisfaction from the staff at the dealership. The service managers were extremely informative and helpful, and kept our concerns to a minimum. The mechanic (Zeus) was highly knowledgeable, and actually came in early on his day off to fix this problem; in fact, when the problem proved to be elusive, he took time from his vacation to finish the job! Initially, the problem was a seized crank sensor, which the mechanic fought to loosen and replace in a way that saved me the potential of great expense. When the sensor proved to be only the tip of the problem, the mechanic spent more time on further diagnostics and wiring repair - but in doing so, the problem mysteriously corrected itself; the thinking seemed to be that the removal and reinstallation of the existing wiring may have corrected the issue. However, I was not charged one cent for any of this extra labour - only the cost of the initial diagnostic and the labour for the sensor replacement! Overall, it was a great experience for someone who was a helpless traveller and at the mercy of an unknown service department. From my experience, I can assure you that you can trust the staff at Frank Shoop!
Rude, disrespectful and liers - Kruser
I made an appointment for a recall notice for the next day. They confirmed they had the part and would hold one for me. After a long drive and pulling into the service area it took forever to get waited on. When a service manager did show up he asked what I needed so I showed him the recall notice. He put it on the counter and started doing other work. When I asked about what was going on he let me know he was busy and I would need to wait until he finished other papers. Another service person came but never offered to help. Another customer came in and the second service manager started helping him. After about 20 minutes I was told I had no appointment. All they wanted to know was who I talked to. How the heck did I know. I said, "The person that answers the phone I guess". Then they told me the new parts they had for the recall were being held for other customers. They offered no help of any kind. Maybe I should be grateful because I was shopping for a new Charger for my son who was getting out of the Navy. Do yourself a favor and pass this place up.