Fast and efficient service - JANDI.SMAILES
Germain Cadillac service started by providing a friendly person to greet you and take your car right on the spot. All I needed to do was give them the keys and off to the mall I went. When they were finished with my car they called and said I could come get it at my convenience. When I picked up my vehicle all I did was sign a paper and they handed me my keys. It was definitely friendly, fast and efficient!
Top Reviewed Service Specialists At This Dealership
Cashier / Appointment Coordinator
Service on car - Donna_Snyder
Everything was great they took care of my car and we had a nice place to wait and it didn't take long to get done.
The friendliest service department - ever! - avoidthisdealership!
I just took my Cascada in for its first oil change/tire rotation. The service representatives were friendly, funny, and very professional. Plus - there was no charge. They told me that the first 2 oil change visits are free - and I did not purchase my car from this dealership. If their sales people are as great as their service people, I will definitely purchase my next car from Coughlin!
no plans to go back - classic
As the owner of a local Driving School, I often take my vehicles in for oil changes. Sounds simple. Some time ago my personal vehicle went in for an oil change and I ask to make sure all fluids were topped off, 2 days later my low washer fluid light was on...most recent was a company car, ask to have 3000 mile reminder on sticker not the usual 5000. Also ask for front tires to be checked and topped at 40psi rears at 35. All were set at 32. Sticker was for 5000 miles. Had them add air and redo mileage sticker and it came back at 7000. Service writer said "hes been doing this for a long time, musta overlooked it". Makes me wonder what else gets overlooked.
If they don't sell it they won't service it - Joe's Silverado
After dealing with bill Harris and Sunnyside Chevrolet on a brand new 2016 Chevy Silverado 3500 dually ltz Sunnyside beat them by 1700 on price . I had a couple of small issues with my truck so I scheduled it in with bill Harris for warranty service. After being their for 35 minutes Blake tells my wife that we have to get the issues resolved from the dealerer where we bought it from. So I called Blake and he told me that they will not service my truck because I didn't buy it from them. They are an independently owned dealer and don't have to service it. Lol how good is a factory warranty if dealers can pick and choose what vehicles they will work on. So I contacted GM customer service and they confirmed that was true. Bill Harris can refuse warranty work on any vehicle at their discretion. So much for taking it to any dealer to have warranty work performed. I think I will reconsider my options next time I spend 67k on a new truck
Customer service - Dmcont64
Customer service in Service department is not that great. The gentleman, I think it's time for him to retired he's Service is bad.
Great Service! - Cargirl
Billie always makes my visit a pleasant one. Katie and Billie were professional and courteous. Always greet you with a smile and makes you feel part of the DeCoskey family. Thank you!
Horrible service, lied about repair - Jarhead517
Scheduled oil change, arrived on time told they were 2 hours behind. Too busy to wait over 2 hrs for 30 min. Oil change.
Another time took car in for transmission issue. Tech agreed it wasn't shifting right but nothing they could do since there was no code showing. After arguing they called tech support and found out upgrade in computer was needed.
Last time wife took in for oil change was told water pump leaking. Didn't have a drop on garage floor. Told to just finish oil change. 1200 miles later fluid still full and not one drop on floor. Was going to charge almost 700.00 for repair. Do not trust service dept!
Went to dealership because we have a 2012 chevy malibu... - elliemay
Went to dealership because we have a 2012 chevy malibu that had a bad tire. They put it on hoist to see what was going on. We have only had this for about two months. They came back and said they could not help us because it looked like the tire had hit a large pothole or something. Now this tire was going down and we had put less than 2000 miles on it and know we had not been on any roads that could have caused the whole seam to be leaking and falling apart along with a knot in the tire. When we started to ask him about this we were told "the sales manager looked at it and it is his final decision and we cannot do anything. I am going to lower it from the hoist and put back outside". Didnt even want to talk to us and no offer to help us find another tire or anything...which we had to get replaced because the whole tire was bad. Why would you buy a car there with the service department like that. Would not recommend this dealership.