very good - cschmook915
Dorthy was very friendly and competent. The waiting area was very comfortable. The TV.
programs were all about hurricane Florence. Service was a bit slower than usual.
Top Reviewed Service Specialists At This Dealership
Great job - Pedrog
They do an excellent job on servicing cars. Good deals on new cars. The waiting area is clean and comfortable. They wash and vacuum you car also.
Great Service - Ohiogirl
My windshield spray wasn't working and with winter snowsrorm quickly approaching I called. They got me in immediately and had a driver take me to work. They made it convenient and kept me posted throughout the day. Everyone from service to the office were friendly.
Quick excellent service! - Alice
The service was done very professionally. The employees were very courteous and knowledgeble.
My window on my car broke over the weekend in the down position and this Ganley Dealership was the only dealership who was able to service my car in under a week and a half and it’s not because they weren’t busy. I am so appreciative of their ability to take me the same day. Leaving a car window open was a real safety issue for me. I drove from Lakewood to Strongsville.
service - wonderful me
ok was a nice experience with my free oil and filter with tire rotation. Have a nice day week month and year; lease on our Buick LaCrosse will be up soon hope we can get a good deal on a new something.
Don't do it (especially for Service) - Todd Currington
My visit was due to the engine light coming on sporadically, car runs as good as ever but I figure I better get it checked. I was told it was a timing chain issue and that it needed replaced (AGAIN) - another timing chain problem Really? I just had this replaced approx 15 months ago by JAY Buick GMC for nearly $2,000. I explain that the only way a 2010 GMC Acadia will need a 3rd timing chain is if the 2nd one was either improperly installed or there were faulty parts. To my dismay, I was basically told ‘we’re sorry, this is very unfortunate, and your unlucky because this repair is out of warranty’. Speaking with the Service Manager and requesting he speak with someone of higher authority led to the same response. I then decided to write a letter to the General Manager and Operations Manager at JAY to see how they respond (in hopes that someone at this dealership has the integrity to do the right thing). JAY’s General Manager, who apparently is also the Sales Manager, called me back to let me know I truly am unlucky because this repair is out of warranty. He did however suggest that I buy a new car (surprise surprise). SO, now everyone from bottom to top at JAY has shown no intention of considering customer satisfaction any more then what they can get away with. Just some additional info - the JAY Service Manager felt the need to hypothesize on this (2nd) timing chain failure and how it would go bad so quickly. He suggested that since he saw no oil change service history with JAY, perhaps not enough oil changes were performed… When I told him I could provide proof of adequate oil changes, he said it would not change anything. For the reasons stated above, I could neither recommend JAY Buick GMC nor return there for any reason, and the only communication I will offer regarding JAY is that the service is as poor as it gets and may perhaps be corrupt. I couldn't be more dissatisfied with my experience with JAY GMC and I highly recommend Consumers go to one of the many other BUICK GMC Dealers located in NE OHIO. Todd Currington
Disappointing SERVICE department - JF
If ZERO were an option it would be it. I booked a service appointment to have my Jeep Wrangler power steering check two weeks ahead. I arrived a few minutes early and was the FIRST customer at the 8 AM opening. I was told by the service manager it would take up to one hour for the estimate (the eventual repair would take place at a later date).
About 50 minutes later, I checked on the status. The manager called the shop floor and a few moments later I was told that the evaluation didn’t start yet; the technician was about to start with a test drive. After expressing my disappointment, I was given a series of false excuses which didn’t stand any ground and told that I could simply leave (WOW that’s Service!). I consequently took that “option” as my four years old disabled son was getting impatient in the dealership.
Conclusion....Perfect recipe to 1) loose a service customer (& a few of my Jeep friends) and 2) never shop for another vehicle at that location.
Great customer service! - Ms.J
Service department noted my concerns, addressed my questions and went beyond to assure my driving experience would be trouble free. Everyone in dealership were very nice which I appreciated.
I was going to drop off my car over night, but instead,... - kjaeger
I was going to drop off my car over night, but instead, it was fixed within minutes! :) The two men I worked with were very nice and helpful!
Bad Service Dept. - Joe Nickel
Very sad, took my wife's car in for an oil change that i bought from VanDevere on Odom was told I had to bring it in for the 6 month oil change or my lifetime warranty was no good , my wife works at home so we are lucky to put 2,000 miles a year on our cars, after schedule change we had to go to the vanDevere on Market st.
Well first my wife told them the radiator fan was making noise and please look at it, we were told that they don't have anybody there after 4 pm that can do that only oil changers, then my wife asked them to save her oil from the oil change because the vandevere on odom said they can put it it a container for her to take because there were so few miles on her car, we told the guy that and he said he was leaving but would tell service. We waiting 2 hours in their waiting area and it is a nice waiting area with coffee and snacks, problem is we saw 9 people go in and out of the doors where we were and no one person smiled or said hello. The lady came out and said they can't save our oil and we should not have been told we can have it back.
After the person pulled my wife's car out we watched him back it in the space outside and thought ok good deal we are done, we go outside and see 2 white marks on the front bumper, my wife went back in and got the lady that we just payed $140.00 - $101.00 oil change and $39.00 for engine filters, my wife said you got to be kidding me your guy hit a white car and said nothing, then she stated I am very unhappy and the lady from VanDevere said I understand you are unhappy I am very upset also, I am her after hours and need to pickup my nephew with a disability, and told us she would have the service manger call us because there was nothing she could do everybody was gone, and she said we could bring back to get it fixed. My wife said this is ridiculous we live 2 hours away. She said she would tell Manager 1st thing in morning, next day I waited until 3pm and asked my wife if anybody called, she said no I called and they said the Manager was in meeting and would relay my message to call my wife.
No call and next day, I called back and left voice message with Manager and no call, my wife called back 3 hours later and got the lady that said she would tell her Manager to call 1st thing, and she was busted out and after my wife got the Manager she found out the lady did not tell him.
The Manager said he was very upset with the service we got and the next time we are in he wants to sit down with my wife and talk to her.
VERY BAD PLACE-BAD SERVICE, I don't understand how they have gotten that big of a dealership with this kind of treatment to people. GM ask for a report of the dealership and I am going to let them know what kind of dealership is selling their cars.