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I just purchased a car for my daughter the other day... - jayziebro
I just purchased a car for my daughter the other day (2018 Honda Civic-EX) from Foundation. Sophal was great to work with throughout the sales process. Friendly, knowledgeable, low/no pressure. The same can be said of the Delano, Ed and the others that I worked with at Foundation. A great experience and I would highly recommend checking them out the next time you're looking for a vehicle.
Great Lakes Honda restored my faith in Honda’s reputation... - Tina Merico
Great Lakes Honda restored my faith in Honda’s reputation
Everyone from service to finance were wonderful and genuinely concerned that we were satisfied
They made us feel valued as a customer
This is the first Honda I purchased. It was an enjoyable... - Molleymax
This is the first Honda I purchased. It was an enjoyable experience. Nate was very knowledgeable and accommodating to what we were looking for in our vehicle.
Don’t waste your time. They take walk in without an... - AHMEDZ2383
Don’t waste your time. They take walk in without an appointment for oil changes an let people wait with no problem. But if you try and drop your car off for the same thing an pick it up the next day it’s an issue.
Still waiting on a call back from the service manager to ok this. In the mean time I just I asked a different dealer to do it, who had no issue with it at all.
Darcy was awesome very nice. Brought the hr v in less... - marksee23
Darcy was awesome very nice. Brought the hr v in less then 3 hour form start to finish. Will recommend her and the dealer ship to all my friends
TERRIBLE EXPERIENCE - diego.rojas
I am in the market for a new car and I have been searching since Memorial Day for a good deal. Long story short, after shopping around and exchanging phone calls and emails with different dealers, I visited Subaru Serra in Akron, OH. I was looking for a Legacy 2020, and started to work with Julie Remesik. At the moment they did not have any in stock, we settle on a price range, and I even left a $500 deposit that they asked for. Julie told me she was going to request the car with my specifications from another dealer and they were going to bring it sometime this week. Once the car arrived, I confirmed Julie that I was coming on Friday before 430 pm as she requested. She stressed that I had to arrive before 430 pm to have enough time to close the deal. In order for me to be there on time I had to leave work early and drive 3 hours to get there on time.
Today (June 5th, 2020), I arrived before 430 pm, and the first thing that Julie told me, was that “I will have to send you back home, since you did not fill out the credit application”, which infuriated me since I had not even seen the car in person or test drive it, and she even said that “if we could not make a deal, we could not make a deal”. With that attitude I immediately requested my deposit back. She brought the sales manager, and after a quick chat I walked out of the dealership with a deposit receipt and no car.
What annoyed me the most was that even though half of the negotiation was done and I was ready to purchase a new car, Julie was rude and unpolite. Since the beginning I told her I was not going to fill out an application without seeing and driving the car first (who buys a car without seeing it and test it first), but she kept pushing. With her comment about sending me back home, she disregarded the effort I made of leaving work early and driving 3 hours to arrive on time. They mentioned they had other customers, but I made an appointment with Julie to do all the paperwork, and I only saw a couple of customers and a lot of sale representatives available.
During these difficult times, from a consumer’s perspective, it’s a big commitment to buy a new car. I guess Serra Subaru in Akron must be doing really good to let go an almost already done deal. After investing a week working with Serra Subaru in Akron and with Julie, it is frustrating to be treated with such disrespected for my time and effort.
I really hope this was just a terrible mistake from the Serra Subaru at Akron personnel and not a prejudice due to the fact that I am Hispanic.
HORRIBLE, UNPROFESSIONAL SERVICE TEAM REPS - reginaguseynov
We have received HORRIBLE service from the service department at Jay Honda. The Reps had NO CLUE as to what they are doing, were RUDE, UNPROFESSIONAL, and could not and would not assist. I sent my employee to pick up our vehicle after being called that it was ready, and he ended up having to spend more then 45 minutes at location to get the key, and that was only because he demanded to speak with a supervisor. After we picked up the vehicle it still had the SAME ISSUES that it came in with and when we contacted the service department to figure it out the rep literally started yelling and screaming profanities at my people. She also tried to sell us additional items that according to her "could possibly solve the problem", without ANY guarantee on the time, cost or whether the issue will be resolved even if we agreed to additional repairs. After a half hour argument we took the car back to them to REDO the work (reprogram the computer), and when they called us back the vehicle STILL HAD THE SAME issues. At that point after more arguing with the rep who would not give us the name of the supervisor, who advised us the She was the person in charge and there was not Anyone else to speak with in the whole Jay Honda Service department, we picked up the vehicle and took it to a different Honda Dealership and 3 hours later the vehicle was ready and done WITHOUT any other problems.
Long story short, the Parts team is great, professional and knowledgeable The service team is RUDE, UNPROFESSIONAL, and has ABSOLUTELY ZERO clue on what they are doing.
Great, honest, reliable staff!! - Bonita
I was very blessed to have dealt recently with Pruitt Honda, and was able to get a very nice, affordable 2015 Honda Civic! I would like to truly thank Rachael (finance), Abigail, James, Havarre, and the rest of the staff involved with the processing of my car! I love it, and it really saves on gas quite a lot!! I thank them also for being patient, understanding of my needs and to put me in a very affordable, great economic car! This is where I would recommend anyone looking for a good reliable car, SUV, etc. Once again, thank you so very much!