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Easy to make appointment, friendly crew got me in and out... - Janice053
Easy to make appointment, friendly crew got me in and out before I finished reading a chapter in my book. Explained what they did and cost for the service
Top Reviewed Specialists At This Dealership
Sales & Leasing Professional
Sales & Leasing Professional
Very friendly staff and speedy service. I would recommend... - NASCA97
Very friendly staff and speedy service. I would recommend this dealership to family and friends.please keep up the good work. The car that I bought was very clean
Sales & Leasing Consultant
Sales and Leasing Consultant
I found them to be honest and easy to deal with, and I am... - ccmctg
I found them to be honest and easy to deal with, and I am satisfied with the way they worked to get the car I wanted at a price that was acceptable to all. I highly recommend this dealership and especially Tom
This was a yearly checkup and all my answers were... - Stoogio3
This was a yearly checkup and all my answers were answered in a very courteous and friendly manner. It was a short wait and I was invited to return for a car wash because the previous car had been stuck in the machine and my car was only half washed. Also there was no cost involved.
matt bThis place is absolutely horrible for online... - amnbowser
This place is absolutely horrible for online sales! I bought a 2018 GMC Denali from them. It took weeks to get them to ship me the car. Then when the car was received the AC was broke . Theirs a huge door dent and scratches on the passenger side of the vehicle. I thought no problem, I’ll call and they’ll fix it. Talked to Bob Johnson the service manager and he said “take it to a local dealership and have it diagnosed and we’ll take care of it”. After finding out the repair is $1450 the dealership wants me to pay it in full and then be reimbursed 50%. Still waiting on the call from the owner who’s yet to call me. BEWARE! Of buying a vehicle online with this dealership unless you want to get screwed. Never mind the door dents and scratches and shipping delays.
I traded in my car and got an Encore GX. They gave me a... - Chelsea
I traded in my car and got an Encore GX. They gave me a great price for my trade-in and I love my new SUV! There aren't enough words to describe how happy I am with my purchase. Rich Glidden and Rocky were amazing to work with. They were so helpful and patient. They made the whole process easy and stress-free.
Never had any issues with work. Friendly and... - Jack
Never had any issues with work. Friendly and accommodating. I would recommend sales or service if asked. (This is just filler to meet the stupid 25 word minimum.)
Working with Mark Keene and the rest of the crew was by... - Curt Rowr
Working with Mark Keene and the rest of the crew was by far the best time I have ever had buying a vehicle! Great people!
bought Buick envision in 2019 salesman T.J. Very good... - dale leech
bought Buick envision in 2019 salesman T.J. Very good salesman , very good person. Well satisfied. We purchased Auto Butler as part of the package. We have taken our car two times for this and both times were VERY disappointed with service performed. Car was not cleaned inside first time and we rescheduled. Car was cleaned outside again (NOT GOOD) and again not cleaned inside. * months later we took car again for auto butler and job was very poorly done. Dirt left inside and outside bugs on windshield and grill were not touched. Rooting of tires was supposed to be free and they wanted to charge us. My wife refused and they consented but service agent took pictures of outside and was supposed to get back in touch with us. It has been 3 weeks and NO response from anyone. Auto butler program has not been performed as we were told. We payed for it and have not been given our money worth service.
Very friendly and relaxed atmosphere at the dealership.... - aceohio
Very friendly and relaxed atmosphere at the dealership. No pressure and an easy car buying experience. They made sure I was very satisfied with purchase.
Brian was extremely helpful, he was fast and effective.... - Amber.fuller3
Brian was extremely helpful, he was fast and effective. It was most likely the best car buying experience I have had. Both my wife and I highly recommend Joyce Buick in Mansfield!
I took my 2013 Hyundai Elantra to Cochran Hyundai for... - VOJay
I took my 2013 Hyundai Elantra to Cochran Hyundai for routine express maintenance and I had a great experience. Check-in was efficient and my time waiting for my car's to be completed was less than one hour. In addition, the cost was very reasonable. I highly recommend #1 Cochran Hyundai for routine maintenance and service for Elantra owners!
Wayne is a very personable,knowledgeable and thorough... - pete.mohl
Wayne is a very personable,knowledgeable and thorough Sales professional. He was a tremendous help in making this deal happen. Thanks Wayne we appreciate it!!
Service manager refused to honor my Buick tire warranty,... - Bkhess
Service manager refused to honor my Buick tire warranty, said it wasn't covered under wear and tear at 18000 miles on my original 2019 tires. Had same problems in Chicago, Buick dealer there said it was covered. Never go to Riverview!!!! They will rip you off!
They work hard to get you financed.the service department... - acenoface41
They work hard to get you financed.the service department is helpful,courteous and responsive.parts department gets you what you need on time.finance department was courtious.
As a new customer to Joyce Buick GMC I impressed with... - rankinwind
As a new customer to Joyce Buick GMC I impressed with the dealerships professionalism and customer focus culture. Ryan Conway was a total professional throughout the sales experience and came through on every level to ensure my purchasing satisfaction.
Susanne Dotson was so polite and such a helpful person. I... - Rippedj
Susanne Dotson was so polite and such a helpful person. I asked questions about the vehicle I was interested in and she was able to answer the right away and in detail.
Connie assist me in getting me the proper repairs done in... - Jersey
Connie assist me in getting me the proper repairs done in my GMC Terrain. She was very helpful and the staff was very nice..Thank you
Awesome! Thank You - Joe
Out of State purchase at Sims Was Awesome! Will Smith (sales) and Natalie Fisher (finance) Were both very friendly, Helpful and down-right REAL Good People.
We had a wonderful experience. Everyone was so helpful... - LorraineFortuna219
We had a wonderful experience. Everyone was so helpful and pleasant. We got a great deal and are very pleased. We've have gotten all our vehicles from Junction Auto over the past 30 years and the Sales and Service are excellent.
Bill Harris Dealerships are always very professional and... - cjhassmann1
Bill Harris Dealerships are always very professional and treat me like a valued customer and friend. We have purchased our leased 7 vehicles from them since 2002. Scott, David, Aaron and Matt are so easy to work with!
Mike and Shane were amazing through the process they have... - dalton.brian492
Mike and Shane were amazing through the process they have a customer for life we are fully satisfied. They were both extremely professional easy to work with and our whole family felt very valued.
Outstanding dealership; Exceptional service - twetzel21
We've been dealing with Sims in Euclid for almost 10 years. We first went there for help with a 2011 GMC Terrain with the 2.4L engine. Since then we've also bought vehicles there. We drive over 100 miles each way because there is simply no other dealership in our region whose service has even come close. The service writers are seasoned, experienced professionals who not only handle the paperwork but also guide the techs' troubleshooting and workflow. Very highly recommended.
Outstanding customer service - 673rent
I just left this dealership and purchased a new 2019 GMC Dinali truck. Father and son as well as finance manager took care of us from a to Z. I have nothing but great things to say about this dealership, would highly recommend them! Zero pressure sales, did a fantastic job and put the deal together in record time!
I was thoroughly pleased with Walt and Walt’s care and... - Jimmy D
I was thoroughly pleased with Walt and Walt’s care and professionalism with my purchase. Also the manager and finance manager were excellent! I will surely recommend. 5 plus star service.
Excellent dealership and amazing service with John... - jasonhmartin1
Excellent dealership and amazing service with John Boswell. He asked me what I was interested in and worked with me to accomplish my vehicle goals. I would absolutely work with John and recommend Power GM to others in the future. Keep up the great work!
BEST SERVICE DEPT! - eriekid20
I have been taking my cars to McQuillen's for quite some time now....just wanted to say thank you to Marc and Mike for taking care of my car, and addressing the problems I encountered.
Poor repair work - Bruce1728
I had my clutch and engine replaced on my 07 Ford focus and after I picked it up I was changing the air filter and found out the bolt holding the air filter in place was missing.also the cap for the overflow tank for the radiator was loose.the caps for the power steering and the brake master cylinder was loose also.it also was very low on fluid.there was grease on my floormat and steering wheel.i am just wondering if they left other bolts loose and missing anywhere else I don't know about.i will never let great lakes touch my car again or even buy a car from there
Pleasantly Srprised. - Joe
My wife decided it was time to trade in her 2017 Malibu on a Cadillac CT5. Browsing the internet she found a car in the color she wanted at C. Harper. We drove out on a Sunday to look at the car even though the dealership was closed.
The car looked like everything she wanted, so Monday she called to inquire, and Talked to Jeff Bankovich, who provided everything she wanted to know and told her he could have the car ready for a test drive whenever she wanted. She Made an appointment for Tuesday, Jeff explained that he had a previous commitment but he would have someone help us until he became available.
Like any knowledgeable buyer I started my research on pricing incentives trade in value and such. On the drive to the dealer my wife and I discussed where we wanted to be on numbers + or minus.We got to the dealer a little late. We were introduced to Jeff and he passed us off to Tim for the test drive, which consisted of various type of roads and traffic. Tim was knowledgeable and answered all questions.
Once we pulled back into the dealership Tim asked the dreaded question " So other than price is there anything keeping you from driving this car home today?' (LOL). My head immediately filled with vision of 4 square papers, countless sidebars to the sales manger etc. I'm now ready for the grind.
Jeff took us to his office and started the small talk, and asked if we were paying cash or financing.
Here it comes. I told Jeff lets talk price and leave finance to the end. Now here's where it gets good.
The price was right where my wife and I agreed + $200.00. So now i figure they're going to under value the trade, Nope right where I wanted to be.
So now off to finance with Joe, here comes the hard sell right? Nope. No BS.
I was so shocked on the ride home trying to figure out where we got took.
It's a shame that we probably won't be in the new car market for a long time now. C. Harper and Jeff in particular will get my business in the future, I will recommend them to anyone I know looking for a new car. My only regret is we didn't buy from them sooner.
5 star people and experience!
Buyer beware - Dawn
Do not go here. Awful place after you purchase a car. Car was/is full of problems that were never disclosed before buying. Go else where!
Axelrod Buick GMC
Customer Service Specialist
New Car Manager